Manager Technical Support

OBJECTIVE:

Utilize my highly diverse professional and educational experience to assist the efforts of an organization in sustaining and developing their network systems.

SUMMARY OF QUALIFICATIONS:

CompTIA A+ Certified

13 years of networking experience including Cisco routers and switches as well as HP Proliant servers and IBM's AS400 systems.

Extensive experience with enterprise level network implementation and planning.

Responsible for managing a small team with maintaining and implementing network components, such as Cisco Routers/Switches and Fortinet Firewalls.

Experienced in troubleshooting, and cable maintenance.

Self-motivated; capable to make and implement decisions in order to effectively achieve both short-term and long-term goals.

Function well independently and as a team member.

Experienced with VoIP, TCP/IP, DHCP, DNS, and Active Directory.

PROFESSIONAL EXPERIENCE:

MAF INDUSTRIES INC. JULY 2013 – PRESENT

IT/Network Manager

Responsible for setup, installation, and maintenance of any and all networked equipment. Including workstations, servers, printers, time clocks, video conferencing equipment, VPN connections, security cameras, and Wi-Fi access points.

Responsible for operational readiness of all telephony equipment including mobile devices.

Coordinated with mobile device provider (AT&T) to implement a mobile device manager to further improve usage and productivity.

Coordinated network backbone upgrades. Improving overall network performance both internally and to the cloud.

UNITED STATES MARINE CORPS DEC 2004 - DEC 2009

Tactical Data Network Specialist

Responsible for installing, operating, configuring, maintaining, and protecting tactical network systems in order to maintain optimum data network operations.

Responsible for implementing military wide-area networks, as well as local-area networks for secure communication purposes. Duties included communicating with other parties for determining the best routing options; maximizing the full potential of the equipment.

Responsible for network planning and troubleshooting for subordinate units.

Responsible for personnel evaluations and counseling for more than 50 personnel.

Accountable for communications and cryptographic inventory.

Experienced in Cryptographic technology.

Served as the Helpdesk Non-Commissioned Officer in Charge, which supervised the day-to-day operations of over 1200 Marines, and acted as the liaison to the Navy/Marine Corps Intranet by providing assistance and technical support to the entire battalion.

OPERATING SYSTEMS:

Windows XP

Windows Vista

Windows 7

Windows 8

Windows 10

Windows Server 2003

Windows Server 2008 R2

EDUCATION:

San Joaquin Valley College May 2012-July 2013

Associates of Science Degree

Computer Systems Administration

4.0 GPA

Graduated member of the National Technical Honors Society

REFERENCES: Upon request

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