Customer Service Data Entry

SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

PROFESSIONAL EXPERIENCE

ERICA ABERNATHY

*****.*********@*****.***

I am currently in the customer service industry with a background in data entry, office/clerical experience and pharmacy technician history. I have team leader and managerial experience, specializing in conflict resolution and great organization skills. I do well with time management and with my diverse background I have acquired a list of skills that allow me to function in any environment. 65 wpm

Time management

Conflict Resolution

Excel/Word/Microsoft

Call center

Customer Service

Leadership

Filing systems

Data entry

Multitasking

Perfect Attendance-Hatch Staffing

Best of The Best Award for Outstanding Performance-Hatch Staffing 06/2016 to Current Administrative Assistant

Ciara Can Cook - Austell, GA

Document processing and basic clerical work, booking appointments, interpersonal communication, food preparation, social media promotion, recipe development, purchasing and inventory

02/2016 to Current Inventory Specialist/Customer Service Rep (South Jersey Gas) Hire Dynamic - Marietta, GA

Handling requisition forms, admin assistant work, document processing, managing office inventory, handling inbound calls, account payment verification and adjustments, account billing, customer service, filing, excel spreadsheets, supply order processing

12/2014 to 10/2015 Interview Specialist

NAVEX Global - Norcross, GA

Answering inbound calls, Customer service, Data entry, Microsoft (Excel, Word, Power point)

04/2014 to 07/2014 Data Entry/Call center

Hatch Staffing/Buy Seasons - Milwaukee, WI

My responsibilities involved answering inbound calls, customer service, inputting data into a database, conflict resolution, typing, printing and payment processing.

12/2013 to 01/2014 Pharmacy Technician

Pharmerica LTC. - Milwaukee, WI

Processing med orders, counting meds, scanning labels for drug shipments, EDUCATION

compounding ointments, general maintenance cleaning, data entry and inventory, assisting pharmacist with daily pharmacy operations 08/2011 to 11/2013 Driver/Prep cook/Admin Assistant/Asst. Teacher Dreamland Child Care - Milwaukee, WI

Answering phones, customer relations, data entry, maintain attendance records and lesson plans, cleaning, breakfast, lunch and dinner prep, kitchen inventory count, classroom inventory and supply orders, team lead/supervisor experience, printing, mailing and bill payment, receptionist work, driving, meal planning and field trip chaperone, snack prep and diaper changes, multi-line phone operation 09/2013 to 12/2013 Service Clerk

Walgreens - Milwaukee, WI

Assisted Pharmacist with daily operations, processing drug orders and maintaining inventory, cash handling, customer service and Pharmacy Drive Thru operations, scanning order labels and setting up for pick up orders, display building, cleaning

06/2010 to 06/2011 Data Entry Technician

Roeschen's Omnicare - Milwaukee, WI

Entering prescription orders into the computer, assisting pharmacists with med orders, emergency med kit filling, data entry and prior authorization processing 2006 High School Diploma: General Studies

Homestead High School - Mequon, WI, United States

2009 Certificate Diploma: Pharmacy Technician

Milwaukee Career College - Milwaukee, WI, United States 2018 Associate of Applied Science: Baking and Pastry Culinary Arts The Art Institute - Atlanta, GA, United States

Currently Attending

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