Support Project

Anish Batra

Contact No: 647-***-****

Mississauga,L5N7M8

Email: **********@*****.***

Career Summary

Overall more than 5 years of professional experience in Production support. In this duration, I have developed strong understanding of Support Environment in Telecom Domain and Infrastructure work, Worked in 24*7 Support Environment with special emphasis on production arena. Worked on various client projects and contributed to the growth of my organization with my keen knowledge, focused hard work and dedication with a scope for technical work, gruesome challenges, upward career progression, and pinpointed customer interaction.

Key Skills

Knowledge of Linux commands.

Knowledge of Cloud practitioner essentials concepts(AWS)

Installation of various Linux distros (centos, redhat)

Installation of Apache Tomcat on Linux machine.

Experience in Hypervisor, VMware, Oracle VM Virtual Box.

Experience with tools like Jira, Hp quality center, AMC

Knowledge of Virtualization concept and logical volume creation.

Hands on experience of Git and Puppet.

Basic knowledge of SQL..

Guided a team in I.T organization.

Monitored calls, tickets and to resolve them.

On call support (After Hours) for various issues and applications.

Effectively applies IT solutions according to Service Level Agreements.

Extensive experience in support Domain with specification of production Environment.

Support, assist and implement the IT related projects and services.

Manage the new builds in non-production and deployment in production environment.

Extensive experience in supporting various java applications.

Hands on experience in build and release management activities.

Hands on working experience on application support structure.

Prepare, manage and maintain all relevant document and reports as assigned by the manager.

Dedicated to developing and maintaining strong working relationships with all levels of personnel including management, peers and most notably, customers.

Excellent implementation skills, highly adaptable, and urge to grow.

Worked on multiple projects within sharp time schedules and work diligently towards team goals

Employment History

IYogi Techical Services Pvt ltd, Gurgaon,India (July 2013 to August 2017)

Project 1

T-Mobile, USA

Responsibilities Included:

Worked as System /Linux administrator to handle the production support issues.

Upgrading software and installing patches in various business critical application servers.

Handling production deployments, maintenance activities.

Tested the application in non-production environment before going live.

Successfully release and deploy the builds to production machines using Puppet and Git.

Worked hand to hand with Business Systems Analysts and Development teams on mobile application root cause analysis, research and debugging

Interaction with Client to understand the needs and put the forth any queries regarding the assigned task for its successful completion

Software Platforms: Linux (Centos)

Tools : Jira, Puppet,Git, Hp Quality Center

Project 2

Qualcomm USA

Responsibilities Included:

Perform system monitoring; CPU, memory, I/O, hardware, jobs scheduling and processes management.

Troubleshooting database issues and monitoring alert logs for error

Perform daily administration activities to support and maintain unix environment.

Configure, deploy and test production software releases

Software Platforms: Linux (Centos)

Tools :Jira,Puppet,Git, Hp quality center

Amdocs Development Center India Pvt. Ltd. Pune India (July 2009 – December 2010)

Primary activities include requirement gathering by discussing the issues with the clients and to provide them on demand solution. Worked in Infrastructure team. Also raising the tickets for the critical issues and handling bridge calls for the issues.

Responsibilities included:

Core Application Support for various java applications.

Performing system administration tasks in a third-party hosted environment with a focus on maintaining production environment

Assisting to customer/business issues on call after-hours.

Gathering the requirements for the client side with utmost priority

Worked on Amdocs monitoring and control (AMC) and quality center tools.

Configure, deploy and test production software releases.

Assisting QA/Dev/DBA teams with installation and setup issues.

Upgrading software and installing patches in various business critical application servers.

Handling production deployments, maintenance activities.

Worked hand to hand with Business Systems Analysts and Development teams on mobile application root cause analysis, research and debugging

Worked in successful Build and release activities.

Raised the various tickets on time and follow up to resolve them .

To check the status of jobs and daemons and keep them in up and running state

Projects Description:

Project 1:

Telkomsell (Jakarta,Indonesia)

This project involved supporting the various java applications and working on enabler and ensemble issues. Our team worked in Jakarta, Indonesia for this project.

Brief description:

We worked in 24*7 support environment .successfully resolved the various critical issues. Our team daily handled the bridges and discussions with the client onsite . Main responsibility was to maintain the stream of various daemons and their working states. Set up of jobs and daemons which were responsible for various backend transactions.

Software Platforms: Linux

Tools : Amdocs monitoring and control (AMC),sql * plus

Project 2:

Sprint, USA

This project involves application Support for our telecom domain client. Various servers were being monitored for different parameters. Parameters e.g. CPU utilization, memory utilization, number of processes initialized, number of services running on a particular client were monitored and their load was reduced by various means.

Brief description:

Sprint is a largest telecom service provider in the US. Amdocs is providing the support services to the Sprint. Our Infra team worked for various critical issues and handled the bridge calls.

Involved in application support for managing the jobs .

Involved in raising the tickets for various issues using quality center.

Tested the application with various servers for monitoring of different parameters.

Tested the jobs in non production environment and effectively deployed in production

Software Platforms: Linux

Tools : Amdocs monitoring and control (AMC),sql * plus

Global Logic Pvt . Ltd, Noida, U.P, (India) (Janurary 2009 – June 2009)

(Completed 6 months project training on testing and debugging of mobile applications)

FORMAL Education

Name of Level/Degree

Year of passing

University / Board

Subjects Studied

Percentage

Post Graduation (Masters in Computer Application, M.C.A)

June 2009

Thapar University, Patiala,Punjab (India)

Intro to management functions,Operating System,Data base managemnet system,data structure,c,c++,software engineering,computer networks, pl/sql,algorithm and design, artificial intelligence,parallel computing,information technology

7.73

(C.G.P.A)

Bachelor of Education (B.ed)

June 2005

Punjabi University, Patiala, Punjab (India)

Science,population education,Maths, gardening,guidence and counselling,teacher in emerging indian society, teaching learning process,educational technology and management, educational system in india

76.00 %

Graduation (B.Sc, Non Medical)

June 2004

Panjab University, Chandigarh,(India)

Physics, Chemistry,Maths,English,punjabi

77.00 %

12th/ Higher Secondary

March 2000

Punjab School Education Board, Mohali,Punjab, (India)

Physics, Chemistry, Maths, English,punjabi

72.00 %

10th/Matriculation

March 1998

Punjab School Education Board, Mohali,Punjab, (India)

Physics,Chemistry,Maths, English, punjabi

82.34%

Trainings

Name of The Training

Year of Training

Socially useful productive work (SUPW) by CCRT, New Delhi, India

4th Sept. 2012 To 14 Sept. 2012

M S Office (Word,Excel, Power Point )

July 2005 to June 2006

Computer Basics

April 2000 to March 2001

LANGUAGES KNOWN

Languages

Level

English

Proficient (writing, reading, speaking)

Hindi

Proficient (writing, reading, speaking)

Punjabi

Proficient (writing, reading, speaking)

Professional caliber

I am an Active, Dedicated and enthusiastic individual with a zeal to do hard work in life if given opportunity by your esteemed organization; I will serve it to the best of my ability.

Anish Batra

Contact this candidate