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Customer Service Representative

Ringgold, GA, 30736
March 07, 2018

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Stephanie McDaniel

Customer Service Representative

Ringgold, GA 30736

423-***-**** / 423-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Jackson Hewitt - Ringgold, GA

February 2018 to Present

Answering questions about income tax and providing support. Sales Support Specialist

Lifetouch Services Inc. - Chattanooga, TN

March 2016 to January 2017

Working with the sales representatives ordering items needed for schools, entering school agreements into the scheduling systems, reading and working off spreadsheets, ordering flyers for school picture days, collecting student data for picture days.

Customer Service/ Telemarketing

AVM Enterprises, INC - Ooltewah, TN

July 2015 to February 2016

Called and answered calls of new and existing customers that needed to place hospitality and janitorial supply orders, Entered orders into the computer program Jade which sent orders to the warehouse and accounting to be loaded on the trucks for delivery. Layoff due to slow season for business.

Customer Service Representative

Advance America - Chattanooga, TN

February 2015 to July 2015

Opened the store, printed morning reports, counted the safe so I could assign the safe and cash drawers to employees, I call and verified funds with the banks of past due customers so we could either get a cashiers

check or deposit their held check at the end of the day, made collection calls, I handled new and existing

customer transactions for Payday Loans and Title Loans, Data Entry, Put New Customer Files together, Filed Customers Paperwork, Answered Phones, Helped Clean The Store (wiping counters, vacuuming, cleaning

windows, etc)

Customer Service Representative/ Scheduling

Southeastrans Inc. - Kelly Services - Chattanooga, TN May 2013 to February 2014

Transportation Management Company specializing in efficient and innovative delivery of human transportation

services. High call volume center as a Special Service Representative for members with special needs, make sure all my members get to their scheduled appointments from my providers on a timely manner.

Dispatched all scheduled appointments to transportation clients in a timely manner. Call Center Customer Service Representative/ Sales Convergys Corp - Chattanooga, TN

October 2011 to April 2013


At Convergys I answered incoming calls for DirecTV. I processed payments, added or changed programming upon customers request, made upsells on programming and equipment and provided basic technical support when needed.

Skills Used:

Data Entry, Customer Service, Sales, Payment Processing, Technical Support Caregiver/Personal Assistant

Private Care/Live in - Ringgold, GA

March 2007 to October 2011

Was the caregiver for elderly blind man. I took to doctor appointments, grocery shopping, housekeeping, some meal prep, paid bills and filed his taxes and anything else that was required of me.


General Studies

Ringgold High School - Ringgold, GA

1993 to 1996


Data Entry (8 years), Customer Service (8 years), Computer Knowledge (10+ years), Cashier (3 years), Payment Processing (4 years), Sales (2 years), Scheduling (3 years), Dispatch (1 year), Answering Phones (6 years), Filing (2 years)

Additional Information

I am a honest, dependable and a hard worker. I know I could be a great asset to your company.

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