Engineer Customer Service
Resume:
Jaime Mosley
Chief Engineer
Jaime Mosley
Chula Vista, CA 91911
*********@*****.***
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Skills
Bi-lingual (English and Spanish) experienced service engineer and lab technician, specializing in software and hardware programming and maintenance of clinical and analytical systems, production sample testing, quality control and system analysis within the drug testing industry.
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Experience
Navy Drug Screening Laboratory / Medical Technician GS-07
May 2003 – Feb 2017, SAN DIEGO
●Routinely advised and assisted numerous departments on preventive maintenance, installation, operation and troubleshooting of clinical and analytical systems including the hitachi modular immunoassay analyzer.
●Oversaw laboratory wide analysis equipment maintenance and troubleshooting.
●Prepared test aliquots for immunoassay procedures and quantitative test aliquots for confirmatory procedures.
●Daily administrative duties included data entry and document preparation.
San Diego Reference Lab / Chief Engineer
June 2008 – Apr 2014, MIRA MESA
Chief engineer for medical instrumentation, Hitachi modular, CV 1000, GCMS and supervisor for the screening department.
●Led all technical support initiatives and operational maintenance of chemistry analyzers.
●Used my troubleshooting skills to diagnose mechanical, hardware, software and system failures and determine the most cost effective repair / resolution to minimize downtime.
●Responsible for maintaining and continuously improving system quality and successfully achieving key objectives through daily actions.
●Prepared and documented secure data and confidential lab result information.
Quest Diagnostics / Medical Technician
June 2000 - Nov 2002, MISSION VALLEY
●Operated cv-1000 (auto pouring machine)
●Received sealed urine specimen for forensic urinalysis
●Sorted specimens based on legal and technical guidelines
●Ensured specimens meet legal requirements for documentation
●Ensured data is accurate and complete
Clarks Auto Repair / Automotive Mechanic
Jan 1996 - May 2000, SOLANA BEACH
Supervised four full-time mechanics and two apprentices in troubleshooting, diagnosing, and repairing a wide variety of vehicle makes and models. Manage day-to-day schedule and operations of repair shop, maintaining strong focus on quality workmanship and customer service. Evaluated accuracy of diagnoses and approve recommended repairs. Completed records, warranty documentation, and ensure proper maintenance of tools and equipment. Met face-to-face with customers to provide estimates and explain repairs.
●Built solid reputation as highly skilled and quality-driven mechanic; entrusted with increased responsibility, often supervising other mechanics.
●Recognized by management for expertise and routinely called upon for recommendations; provided valuable guidance that led to avoidance of lost time and damaged parts.
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Education & Certification
Professional Certification
Operator and service training certification:
●Hitachi modular (p/d/core)
●Hitachi 902,hitachi 917
●Hitachi 911
●Hitachi 912
●Roche cobas mira +/cc
●Beckman Coulter au5800
Southwest High School / High School Diploma
Sep 1990 - June 1994, SAN DIEGO
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Awards
Navy Drug Screening Laboratory
Employee of the month
Employee of the quarter
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