Desktop Support, Helpdesk Support

Desktop Support

QUALIFICATIONS PROFILE

Innovative, results-driven, and analytical professional offering hands-on background in providing cutting-edge technological solutions. Demonstrate expertise in working with server technology in a multiplatform environment. Thrive at accomplishing strategic business goals by developing and implementing technology-based solutions. Exemplify skills in delivering solutions to ensure business growth, organizational development, and optimize systems and networks.

EDUCATION

Bachelor of Science in Information Technology, 2017

Kennesaw State University, Kennesaw, GA

Dean’s List (2015, 2016, 2017)

SUMMARY OF RELEVANT EXPERIENCE

Desktop and Technical Support

Held responsibility in setting up client’s PC for laboratory use

Performed routine maintenance on all user accounts and data files

Took charge of imaging and troubleshooting network and thin client boxes

Provided technical assistance to the university staff with individual computer issues

Gained data center experience with concentration on basic troubleshooting and blade installation

Staff Training and Supervision

Provided a customer-driven experience by managing and coaching all personnel

Drove team development by recognizing top performers and ensuring active involvement of all team members

Presided over technical and policy training for all newly hired associates

Human Resource Management

Assumed full accountability in sourcing and onboarding new employees

Oversaw all store specialty business through the recruitment of management talent

Observed strict compliance with all state and federal laws

WORK CHRONOLOGY

Kennesaw State University, Kennesaw, GA

Computer Laboratory Assistant May 2016–Dec 2017

Teaching Assistant Aug 2015–May 2016

Brookstone Stores Inc., Atlanta, GA

Store Manager Aug 2012–Jun 2015

JCPenney Company Inc., Atlanta, GA

Store Leader Aug 2011–Jun 2012

Assistant Store Manager Sep 2008–Aug 2011

Floor Manager Aug 2005–Sep 2008

Customer Service Supervisor Oct 1995–Aug 2005

CERTIFICATION

CompTIA: CompTIA A+ Certification

PROFESSIONAL AFFILIATIONS

Association of Information Technology Professionals

Information Systems Audit and Control Association

ACTIVITIES

Participant, National Store Leadership Conference

TECHNICAL ACUMEN

SQL SQL Admin Database Management Systems (DBMS) Networking (LAN-WAN) Break-Fix

Windows Virtual Hosting Technologies UNIX Linux Break-Fix

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