Montreal, QC H*N 1C6
Driven paralegal who thrives in high-stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction. Ambitious, driven to provide exceptional administrative support and customer service. Strengths include legal research, time management, and trail preparation. Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities growth. SKILLS
Legal research Highly organized
Exceptional telephone etiquette Works well under pressure Strong work ethic Social media knowledge
Efficient multi-tasker Fluent legal terminology
Excellent customer service skills Family law
Proficient in MS office Analytical
Collection officer September 16, 2016 to present
Bill Gosling outsourcing, Montreal
Communicate with the customer by telephone with the aims of trying to settle the unpaid accounts
Make the collection of the outstanding accounts.
Try to find solutions to the customers who wants to pay, but having problems with the capacity for payment.
Take agreements with customer demonstrating a capacity for rehabilitation.
Handle the call quickly.
Make appropriate follow-ups.
Paralegal technician (Internship) January 2016 to February 2016 Me Baidy Mbaye, Montreal
Investigated facts and laws to determine causes of action and to prepare cases.
Conducted detailed client intakes and entered information into company database.
Drafted responses for exceptions on foreclosure procedural errors.
Communicated pertinent information to clients via phone, email, and mail.
Organized files for court proceedings.
Clerk Floor Manager February 1993 to November 1998 Grand Barzar Co. Limited-Saint Vincent & the Grenadines
Assigned employees to specific duties to best meet the needs of the store.
Reported to the district manager regarding all store and stall issues.
Counted cash drawers and made bank deposits.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Examined merchandise to verify that it was correctly priced and displayed. Volunteer worker December 12 2015 to presents
Sun Youth, Montreal
Distribution of foods and packaged of toys
Works in the library and with the summer camps.
Institut Teccart, Montreal 2014-2016
AEC in paralegal Techniques
Lester B Pearson School Board, Montreal 2010-2013
High school Diploma
A Former member of Lester B Pearson School Board. REFERENCES: Available upon request