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Engineer Manager

Glendale, California, United States
March 06, 2018

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Emmanuel P. Cruz

Glendale, California

818-***-**** (cell)



I am an approachable, proactive, technical, business minded individual who is eager to meet new challenges head on while properly using resources. I have been a lead, supervisor, and manager in many of the companies. I can identify and resolve incidents/issues rapidly. I have lead many swat and tiger teams at several companies to quickly bring issues and problems to resolution and to

help improve processes to remove and/or mitigate similar issues from reoccurring.


I have 25 years of experience in large enterprise environments from research and development, NASA, media and entertainment as a Project Manager and Engineer. He is a self-motivated individual who enjoys learning and thrives on challenges and welcomes the opportunity to work in a cross-functional team environment. He is a strong team leader or project manager and maximizes

available resources to perform tasks in order to meet operational objectives in a timely and cost effective manner. He has helped several organizations define and implement disaster recovery and business continuance plans. Small and large problems are investigated in great detail and at time bringing cross-functional teams to scrutinize the issues or problems at hand.

I have lead, supervised and managed technical teams globally. I have managed CAPEX and OPEX budgets. I have managed teams of 6 direct reports and up to 25 matrixed engineers.


Subject matter exert for Storage SAN/NAS .

Worked with various operating systems: Linux- RedHat, Centos, Debian and Suse, Solaris, Windows Server 2008/2012R2.

Working knowledge of backup software: Commvault, Symantec NetBackup, BackupExec, EMC Legato, Avamar, Veeam, and HP Data Proctector.

Hands-on knowledge of HP EVA and 3PAR, Brocade SAN switches and directors, Cisco MDS, Quantum, BlueArc, Isilon, Hitachi, IBM Shark, Quantum/ADIC/STK/Spectalogic tape libraries, and Network Appliance.

Scripting capabilities in bash, csh, ksh, perl and python.

Experience working with a pharmaceutical company to optimize performance on infrastructure databases, server and storage.

Worked on health care applications to help to bring high availability to the environment while minimizing cost.

Introduced and installed a manufacturing framework to help reduce cost and waste but yet retain quality.

Deployed a large archival system for storing electronic designs which was also used to file for patent rights.

Working on four space mission by NASA and managed a science computing facility for an Earth Observing Mission.

Windows 2008/2012, VMware, Wintel, CASE, CAD, databases, operating systems, ILM, EMC ECC 5.2.

Experienced with storage protocols and technologies such as NFS, CIFS, iSCSI, Fiber Channel, NetApp Filers, XFS, and ZFS.

I have extensive experience with performance tuning storage for databases – Oracle, DB2, MySQL, Sybase, Informatica, Hyperion, and MS SQL. I have tuned storage arrays for VMWare, VDI, and Citrix.

I have a green belt in six sigma and trained on Lean.

Professional Experience:

Employer name: VegaNext (Contract) 03/2017 to 08/2017

Client: Ernest Packaging

Role: Senior Systems Engineer

Location: Commerce, CA

Project name: Managed Services Infrastructure assessment and upgrade

Project tasks:

Audit infrastructure processes and components – servers, network, applications and security practices.

Audited Cisco Meraki placed at Corporate Ernest as well as the 12 divisions.

Evaluated Solarwinds NPM, NTP tools to automate network monitoring and

application latencies and well as security of “hardwired” and Wi-Fi connectivity.

Worked with VOPs and internal ESXi tools to determine performance issues

with VSphere 5.5 and VSphere 6.0 clusters.

Worked with external professional services provider to plan for implementation

of redundant WAN connectivity.

Project storage and performance capacity of infrastructure components from

network, to servers to storage and applications.

Design an on premise infrastructure to grow with current capacity and

performance needs of the organization including backup.

Make recommendation for security, and infrastructure needs.

Assess application performance and make recommendations.

Determine storage performance needs for the infrastructure and make


Determine network baseline latencies to and from Ernest Packaging corporate

and the 12 remote divisions.

Determine performance issues regarding Citrix Xen Desktop.

Planned the upgrade of VMware 5.5 to VMware 6.0.

Made strong recommendations to cluster core applications.

Create a roadmap to bring the current infrastructure to 2017 data center

standards. Developing a plan to upgrade infrastructure to a supportable


Evaluate current infrastructure needs with regards to connectivity, performance

and security needs.

As Ernest Packaging shifts from a Citrix environment to standalone compute

device, determine the impact to the corporate infrastructure and make


Planning a migration from Active Directory 2003 to Azure AD and AD 20016-


Investigating tools to shore up security issues.

Creating a road-map of products (hardware and software) to determine end-of life

for replacement of next generation solutions.

Deployed SolarWinds n-central product for endpoint monitoring, patch

management and anti-virus.

Configure SolarWinds Standalone cloud based backup for 130 servers. Test

recovery of file system, database, and Citrix server. Report estimated recovery

of systems.

Environments: VMware, Citrix, Hitachi HUS, Veeam, SAN, Multi-Datacenter, Cisco

UCS, Cisco Networking, Palo Alto Firewall, Microsoft Office and Microsoft SQL

Employer name: Vology 04/2016 to 09/2016

Client: Santa Ana Data Center

Role: Service Delivery Manager

Location: Santa Ana, CA

Project name: Managed Services – Storage and BUR


Managed a staff of 3 highly trained engineers in the support of the storage and

backup infrastructure for the Orange County Data Center.

Responsible for storage, backup and restore for over 500TB of data.

Assessed backup licensing for Veeam and Data Protector.

Capacity and resource forecasting for tape library resources, Data Domain


Participated in problem resolution with vendors.

Project storage and performance capacity of infrastructure components from

network, to servers to storage and applications. Ran tunesys on primary and secondary 3PAR arrays to compact the CPGs. Design an on premise infrastructure to grow with current capacity and

performance needs of the organization including backup.

Managed SLAs with the customer.

Validate that hardware and software licensing would meet deliverable

expectations of customer. Re-aligned licensing.

Contributed to the architecture and deployment of SolarWinds Orion.

Instrumented SolarWinds application to determine storage resource latencies and performance issues between application servers and the storage platforms.

Participated in the planning of migrating data from one storage platform to


Environments: AIX Servers, Windows server, Linux, MainframeVMware, HP 3PAR, Veeam, HP Data Protector, EMC, Data Domain, SAN, Multi-Datacenter

Employer name: HealthNet 09/2015 to 05/2016

Client: HealthNet

Role: Senior It Specialist

Location: Woodland Hills, CA

Project name: IT Infrastructure oversight for storage, servers,

applications and network.


Audit storage and application deliveries from 3party vendors (IBM) and application support Cognizant to assure what is being requested is what is being delivered.

Assure proper trending of storage and backup resources to meet application demands in order to provide un-interrupted capacity and performance.

Manage vendor relationships to maintain open lines of communications.

Review work orders to validate the proper levels of detail are in the documents to avoid misconceptions and incomplete deliveries.

Act as a cross-functional liaison between third parties' storage, backup and recovery, applications, network, and security.

Participate in the development of new architecture for new storage and backup

strategies which will align the best practices for applications, HIPPA, SEC,

SOX requirements.

Environments: UNIX/Linux Servers, VMware, HP storage, Hitachi storage, IBM SVC, TSM backup, NetApp, Storage, SAN, Oracle, SAP Hana, MS SQL, Pega, Multi-Datacenter.

Employer name: Premier Digital Services 03/2015 to 09/2015

Client: Premiere Digital Services

Role: Sr. Storage Engineer

Location: Los Angeles, CA

Project name: Support of Isilon and Private cloud storage


Ran quarterly health checks on EMC Isilon. Applied patches and gathered performance statistics as need.

Managed vendor relationships and POCs regarding storage platforms and architectures.

Configured and deployed NFS and SMB servers with transfer capabilities between 3.5Gb/s and 4.5Gb/s.

Created storage standards and reference architectures.

Installed S3/DS3 Black Pearl and T950 Library for long term archive usage.

Architected and deployed GlusterFS.

Prototyped Ceph on Ubuntu platform.

Troubleshoot storage performance for MAC, Window and Linux systems

Environments: UNIX/Linux Servers, MAC, Windows servers, VMware, EMC Isilon, SAN, Pre and Post

editing support.

Employer name: TekSystems 12/2014 to 03/2015

Project name: Latin America Storage CDN Analysis and HP 3PAR upgrade

Client: Directv

Role: Sr. Storage Engineer (Contract Position)

Location: El Segundo, CA

Validate Isilon configure for Latin American deployment of CDN

oValidate redundancy of proposed systems

oEnsure Capacity

oDetermine replication capabilities

oReport on above and make any recommendations if necessary

Determine all of the applications running on HP 3PAR storage.

oMap the applications to CPGs

oAccess performance requirements of applications versus current configuration

oWith the growth projects of the applications; justify recommends for disk upgrade or upgrade to a new platform.

Environments: UNIX/Linux Servers, VMware, EMC Isilon, HP 3PAR, NetApp Storage, SAN, Multi-Datacenter.

Employer name: Insight Global 10/2014 to 12/2014

Project name: Managed Services

Client: DST STO

Role: Sr. Storage Operations Engineer (Contract Position - Remote)

Location: Multi-State

Provision storage as stated on ServiceNow tickets for new or existing servers/application.

oValidate that backup resources were available for the additional storage allocated to the server/application.

oIf the application warranted replication, confirmed that the replication target storage had enough capacity and bandwidth.

oAllocate the capacity requested for the server and notify the server engineering/administration group.

Analyze the performance and capacity of all of the storage arrays within the St. Louis data center.

oEMC – 4 DMX

oNetApp 3-6700 series

oHP 4-7400 HP 3PAR

oHitachi 2 VSP, 6 HUS150

oBrocade SAN

oCisco SAN

Environments: UNIX Servers, VMware, EMC, Hitachi, HP 3PAR, NetApp Storage,

SAN, Multi-Datacenter.

Employer name: Kaiser Permanente 04/2014 to 09/2014

Client: Kaiser Permanente STO

Role: Infrastructure Architect (Contract Position)

Location: Pasadena/Corona, CA

Project name: Right sizing

Determine performance requirements of patient care applications and storage capacity. Ascertain the performance requirements to keep up with upwardly trending requirements.

Investigate if existing servers, network or storage can be optimized for re high availability and critical applications. Ascertain if any of the IBM platforms can be combined.

Environments: AIX Servers, VMware, EMC and NetApp Storage, SAN, Multi-



Employer name: TekSystems 06/2013 to 12/2013

Client: ABC Disney DATG

Role: Storage Engineer (Contract Position) Oversight

Location: Burbank, CA

Project name: Data Migration/Storage Consolidation


Analyze ABC Disney SAN Infrastructure and make recommendations for maintaining and modifying the SAN to accommodate higher performance storage arrays while trying to maintain or exceed customer expectations.

Oversee the data migration of 560TB of data from 7 HP EVA storage arrays to one EMC VNX storage array while maintaining the integrity of several StorNext file systems.

Design and implement disaster recovery plans environments.

Determine the proper size and number of LUNs for the migration of above data.

Analyzed Brocade/server infrastructure to determine the impact of migrating 560 TB over the SAN.

Consulted with numerous companies regarding their data center infrastructure on how the data center can be environmental friendly by using virtualization technologies.

Analyze VNX capability to maintain performance during extreme workflows.

Point person with regards to bringing the EMC VNX to operational readiness.

Created appropriate storage pools, LUNs and storage groups to accommodate the data from the HP EVA storage arrays.

Evaluated and reviewed the capabilities of Vicom appliances to replicate data from the HP EVAs to an EMC VNX. After 2 failed attempts to replicate the data, Sat on a planning committee to determine options for the replication of 560TB will maintaining uptime for customers.

Evaluated the standby migration plan via StorNext.

Create and assign LUNs to hosts in preparation for StorNext migration.

Help diagnose performance and reliability issues with the NetApp E series.

Ran Brocade health checks which pointed issues with the ATTO HBA.

Received an upgrade to the ATTO drive and the problem was resolved.

Environments: EVA Storage, EMC VNX, StorNext, SAN, MS Office Suite, MAC OS,

Linux and Brocade SAN.

Employer name: Marvel Entertainment 11/2012 to 02/2013

Client: Marvel Entertainment

Role: Storage Engineer

Location: Manhattan Beach, CA

Project name: Thor, Ironman 3, Avengers 2, Captain America 2,

Relocation of data to new data center.


Responsible for re-establishing vendor relations with Hitachi and BlueArc which resulting in the upgrades of all Hitachi and BlueArc platforms bring proper support back into alignment from best effort to full supported.

Responsible for designing backup and recovery systems.

Design and implement disaster recovery plans environments. Wrote a business continuance plan for Marvel Manhattan Beach.

Manage production data storage for feature movie, and animation assets.

Tune Storage Arrays and BlueArc NAS to achieve performance requirements of pre and post productions.

Understand the resources required for VMware and Exchange to architect the appropriate LUN configuration.

Analyze customer data to determine performance bottlenecks and make recommendations on how servers, applications and storage can be transformed to meet performance requirements.

Consolidate 50TB-120TB onto a transportable pod for post -production

Move file systems from one BlueArc cluster to another to balance the I/O across the NAS environment.

Maintained and upgraded all of the storage arrays to a common code set.

Upgraded all of the BlueArc Mercury has heads to minimize SMB 2 performance and SMB 2 disconnects from MAC running and O/S.

Worked with Hitachi support to upgrade, Hitachi AMS, Hitachi HUS and HitachiVSP systems.

Debugged Hitachi HCAP performance and resilency.

Monitored the performance of storage arrays and BlueArc Mercury systems to trend performance requirements.

Responsible to a replication plan for moving all of the storage 890 TB from Manhattan Beach to Burbank.

Improved the relationships between Hitachi Service and Marvel – SEV 2 and SEV 3 cases were appropriately addressed.

Supported and maintained 400TB of Hitachi storage at Marvel’s UK Shepperton facility.

Tracked and closed all Hitachi cases for the entire Marvel Hitachi owned


Environments: MS Office Suite, Hitachi Storage Arrays, BlueArc NAS/Mercury, Hitachi HCAP –archive storage, VMWare, Exchange, LUN, SMB2, MAC, O/S 1.7, Hitachi AMS/VSP, SEV2/3. Created a

“runbook” for storage for the storage environment

Employer name: Presidio / INX Inc 05/2011 to 11/2012

Project name: Sales

Client: Presidio / INX Inc Customers

Role: Sr. DCV Consulting Engineer

Location: Woodland Hills, CA

Sales engagement selling enterprise clients hardware and software to meet their processing requirements

Conducted high level data center audits of customer data centers to gather needs requirements.

Post-sales project manager for build of materials sold by Presidio/INX.

Environments: Sales, MS Office Suite, SAN, various other software, EMC and

NetApp Arrays

Employer name: LiveOffice LLC 07/2009 to 02/2011

Client: LiveOffice LLC

Role: Project Manager & Senior SAN/NAS Engineer

Location: Torrance, CA

Project name: email/email archive for customers for SOX compliance


Stabilized and managed a 1.7PB storage infrastructure deployed in 6 data centers in Europe, South Africa and the continental US. Managed NetApp, BlueArc, Isilon, 3PAR, Hitachi, Shark, Quantum/ADIC tape libraries.

Upgraded 3PAR storage array to support the indexing and archiving of 220,000 email boxes.

Created new CPGs and tuned existing CPGs.

Upgraded SAN from Brocade 4500 switches to Brocade DCX directors.

Analyzed the ability of the storage infrastructure to support SOX requirements for data backup and retention. Analyzed the ability of the storage platform to support 220,000 email boxes and well as online backups and archive of all critical data.

Managed projects to move NAS data that was on a NetApp filer to Isilon (150TB of data Migrated). Consolidated Windows based file servers on Isilon (400TB of data migrated).

I managed and coordinated the service of all Isilon hardware in 6 datacenters with different datacenter providers from Amsterdam to South Africa as well as from El Segundo, CA to Culpeper, VA.

Managed replication of 350TB of NAS data to a disaster recovery site for worm data residing on BlueArc file systems. Responsible for developing a disaster recovery planning n to protect our

customer’s data. Configured and monitored the replication and data protection of all critical information.

Manage multiple islands of SAN storage. Installed Brocade DCX4 in the main datacenter to stabilize and increase performance of the SAN fabric.

Patch management of all of the storage platforms and SAN components.

Manage all vendor relationships with all of the storage vendors.

Provision and maintain Storage Arrays.

Maintain SAN availability/reliability

Provide SAN troubleshooting. .

Define SAN/switch configurations.

Monitor Event Logs, and security-related tools.

Manage Disk and File Systems performance and tuning.

Troubleshoots highly complex data network and hardware problems; researches and analyzes significant, complex network problems that require evaluation of intangibles, such as downstream effects on client satisfaction; assesses and evaluates current and future systems.

Install, configure and maintain network operating systems. Analyze and Install, configure, troubleshoot and administer Windows servers.

Participate in testing and recommending various hardware and software technologies that will improve performance and reliability.

Evaluate and install new software releases, system upgrades, patches, and

resolve software-related problems.

Environments: MS Office Suite, NetApp, BlueArc, Isilon, 3PAR, Hitachi AMS/HUS, Shark,

Quantum/ ADIC tape libraries, NAS data, Windows, SAN storage/switch configurations,

Brocade DCX4

Employer name: Quantum Corporation 03/2008 to 01/2009

Project name: Sales

Client: Quantum Corporation

Role: Systems Engineer

Location: Irvine, CA

Responsible to all pre-sales opportunities regarding Quantum’s deduplication libraries.

Responded to RFPs and RFIs regarding Quantum’s product line.

Customer engagement engineer for SLED (State, Local, Education).

Environments: MS Office Suite, StorNext, Windows, Linux, MAC OS, LTO, Tape

Libraries, VLT, Deduplication.

Employer name: NBC Universal- Media Works 04/2006 to 03/2008

Client: NBC Universal

Role: Project Manager & Senior Storage Engineer/Architect/Manager

Location: Studio City, CA

Project name: Carbon Footprint Emission Reduction, MAM, NBC News Film to Digital conversion, Planning and deployment of disaster recovery to GA.


Developed a tiered storage strategy for NBC Universal reducing the overall

TCO for storage across numerous business groups. Standardized storage platforms down to three major lanes of storage minimizing the order to delivery time by working with our major storage vendors to develop standard SKUs for ordering new equipment and upgrading existing equipment. Worked closely with finance and my management to prioritize numerous projects. The

strategy lifecycle had a pre-determined planned birth to expiration of data which in turned defined retention policies and archiving methods used. This was a policy to be enforced on all Wintel, UNIX and Virtualized servers.

Restructured the SAN environment to implement CDP and CRR technologies in support of critical data. Implemented RecoverPoint appliances to be able to do regression testing for our larger databases.

Minimized downtime for SAP/Oracle applications by implementing storage guidelines, a standardized LUN layout and file system design. The SAP ecosystem was 50TB. These guidelines made the production, development and test environments more efficient resulting in fewer bug reports in the production environment.

Project managed the consolidation of data from old EMC Celera and Windows based fileservers onto NetApp filers.

Project managed the centralization of music and video files onto a centralized NAS server.

Developed high availability, disaster recovery and business continuity plans for the protection of NBC Universal’s business critical systems. Designed a replication strategy for replicated broadcast, data audio and movie assets.

Established a replication methodology to protect NBC’s SAP/Oracle and DB2 systems in case of a datacenter disaster and for SOX and other regulatory compliance testing. Business critical data was replicated 2500 Miles away to a GE disaster recovery facility.

Deployed EMC’s ECC product to help determine the trend for growth of the storage infrastructure as well as to quickly determine “hot spots” within the SAN infrastructure. After deploying ECC, ECC identified almost 80TB of orphaned storage and identified storage platforms that were in need of

firmware upgrades.

Responsible for capacity planning, backup and restore process design, performance analysis, and developing data disaster recovery plans for the different tiers of storage which reduced downtime and reduced penalties by not meeting our service level agreements. Planned for the capacity growth of all of the storage platforms across NBC’s SAN and NAS storage environments globally while taking into account the availability of the local facilities to accept more storage capacity. Planned, deployed, and managed over 200TB of Tier1SAN, 200TB of NetApp NAS, and 400TB of Isilon NAS Storage according NBC Universal’s storage guidelines. With the guidelines in place, the deployment of

tiered storage was reduced from 3 months down to 2 weeks. Procurement to installation process was reduced to 2 weeks or less.

Participated on a consolidation team which reviewed server, storage and network resources. The process identified 100 obsolete UNIX servers; 20-30 network load balancers were no longer needed. VMware was used to reduce the 2200 physical servers down to 200+ESX servers. Many of the

development and test servers were moved to virtual servers. Provided operational guidance for the standardization of LUN configurations for physical to virtual consolidation of servers from 2200 WinTel systems down to 200+ ESX servers. Deployment of the VMware ESX servers became 20-30% faster with these guidelines.

Environments: MS Office Suite, Wintel, Unix, Virtualized servers, SAP/Oracle applications, LUN layout, SAP ecosystem, 50TB, EMC Celera, Windows, NetApp filers, NAS, DB2 systems, SOX, EMC’s ECC, 80TB, SAN infrastructure, UNIX servers, WinTel systems, ESX servers, VMware, Isilon, NetApp, Multi-Datacenter,

Disaster recovery.

Awards: SAP Center of Excellence for performance improvement of SAP/Oracle

(50TB) and SAP DB2 (50TB) databases.

Employer name: NASA-Jet Propulsion Laboratory 12/1994 to 01/1999

Client: NASA - Jet Propulsion Laboratory

Role: Senior Member of Technical Staff/Systems Engineer/Manager

Location: Pasadena, CA

Project name:

Ground Systems Equipment.

Support of Image processing labs and space craft telemetry systems,

Multi-Mission Image Processing,

Cassini, Galileo, Mars Pathfinder,

Near Earth Asteroid Tracking (NEAT),

TES –Earth Observing Satellite for detecting high levels of Ozone production,

Network improvement,

IMAXX 3D projection,

Film to Digital Video transformation

Mars walk through simulation lab,

Mars landscape prototype to test Sojourner agility.

Support for DIAL Digital Image animation laboratory,

Product evaluation of software and hardware products JPL.

Just in time ordering system. (I had up to 12 projects assigned to me at any instance).

Environments: Space Craft support and testing, Tropospheric Emission

Spectrometer (TES) EOS mission, UNIX and Windows users, Backup and Recovery,

Window NT, Windows 2000

Awards: Received 18 NASA awards for my systems support of Voyager, Galileo,

Cassini and Mars Pathfinder.

Employer: Xerox Corporation 02/1990 to 12/1994

Client: Xerox Corporation

Role: Unix/Windows/Network Systems Administrator/Supervisor

Location: El Segundo, CA


Improve yield of ASIC and PCB designs

Reduce simulation times for analog and digital designs

Manage 140 Sun workstations and 40 Sun Servers in support of software and

hardware designs.

Supervise data center build in support of larger and more complex systems


Install software to aid in managing resources for simulations.

Deliver a WORM archival system to defend patent infringements on Xerox’s

intellectual property.

Manage and maintain a cohesive integration/communication between all of

Xerox’s regional design centers including Pala Alto Reach Center.

Lead system design reviews.

Maintain software and hardware patches and upgrades.

Install and configure trouble ticketing system and CMDB.

Upgrade Xerox XNS network to Cisco networking hardware supporting TCP/IP,

XNS, LAT and DECNet protocols

Environment: Research and Development, Manufacturing, Unix, Windows, Oracle,

Sybase, Mentor Graphics, Verilog, Synopsys, AutoCAD, Synoptics, Cisco. Task Broker,

LSF (load sharing facility), Remedy AR and HP Openview,

Awards: Highest project yield for an ASIC with over 3 million transistors. 20%

cost reduction for systems design and operation.

Education: California State University, Los Angeles

Bachelor of Science Degree in Electrical Engineering, December,


President of IEEE – 1988

Project leader of IEEE Micro Mouse Project (1988)

Contact this candidate