ASPIRATIONS & GOALS:
I aspire to use my knowledge for the betterment of people around me and myself. My goal is to become successful in life, not just professionally, but as a complete human being.
TECHNICAL SKILS & CORE COMPETENCIES:
System Center Configuration Manager 2003, 2007, 2012 R2, 1710 CB
System Center 2012 Suite – SCOM, SCVMM, SDPM, SCEP, SCSM, Orchestrator
Cloud Technologies - Azure Intune, OMS
Operating System Deployment – MDT, MDOP, WDS
SOE - Design, build and manage (Win 7, 10, Win Server 2012 R2, 2016)
SQL 2012 – Implementation, backup & maintenance, distaster recovery, reporting.
Citrix Xenapp 5,6
Active Directory - GPO, ADFS
Networking Technologies - DHCP, DNS, Firewall
Virtual Desktop Infrastructure - VMware, Hyper-V
Scripting - VBScipt, Powershell
Tools - BMC Remedy, HP Service Center, Service Now, HP Quality Center (QC) V.9.2, CA Service Desk, Sun Identity Manager V7.1, SCSM.
Operating Systems - Windows OS family, Windows 10 in particular and O365
Antivirus\Security Tools - System Center Endpoint Protection, Symantec Endpoint Protection
Excellent Project Management skills
Dedicated and result oriented
Excellent communication skills
Strong team player
Strong analytical and troubleshooting skills
Good coordination skills
Open to new challenges
WHAT I BRING TO THE TABLE:
Projects handled - Windows 10 migration, O365 migration, HP File and print servers hardware refresh, SOE design, build and maintenace, Deployment site setup for imaging units remotely for global shipping, Server 2016 setup and ongoing hardware refresh of on premises servers.
Design, implement new SCCM infrastructures. This involves but not limited to – Requirement gathering on (AD schema, network topology, physical\cluster storage, Site\SQL backups\recovery\maintenance routines\fine tuning, Security\PKI, firewalls, ports, data center\hosted environment etc)
New resource hiring as being part of the technical interview panel.
Providing consultation for setting up other System Center Products - SCOM, SCSM
Planning and implementing of various deployments using ITIL framework.
Handling SCCM operations for multiple enterprises across the globe in a multi-tier heirachy and spanning across multiple domains.
Software Distribution using both App model and legacy models.
Patch Management using both native Software update engine built in SCCM and standalone WSUS and OMS in Azure. Patching solutions setup for Windows 10 and O365.
Operating System Deployment for Windows 10, 2008 R2, 2012 R2, 2016 and Windows 7 using task sequences. Mangement and maintenance of gold images using offline servicing and DISM. Keeping drivers up to date for vendors like HP, DELL, IBM, MS Surface across worksations, laptops and servers. Using servicing model in CB to keep Windows 10 updated.
Inventory management and reporting using built in reports and custom SQL reports using SSRS
Client health management and tracking.
SCEP management and compliance tracking.
Power profile management based on customer requirements.
Compliance Settings management by implementing various baselines for the purpose of compliance tracking and license management.
Software Metering management and tracking of usage of licensed application.
Monitor SCCM availability by creating email subscriptions using default reports and custom SQL reports using SSRS.
Monitor, troubleshoot, and maintain services and products that SCCM depend on, such as Certificate Services and Windows Deployment Services
Monitor and follow-up SCCM client health status and remove old and non-existing computers from Active Directory and SCCM.
Monitor and verify SCCM & SQL backup for the various SCCM Sites and Site Systems
Take action, perform troubleshooting, and follow-up due to alerts on SCCM server components or servers (operating system and hardware) that host SCCM server components.
Performance monitoring of SCCM Primary Site server
WAN performance monitoring as part of SCCM package transfers (especially new office installations)
Installation of new SCCM Secondary Site Servers, Distribution Points (Standard and Pull) as part of new offices, pre-staging content for slow links decommission of offices, re-installation SOE Regional File Servers due to hardware replacement
Perform SCCM upgrades, other maintenance work or design changes described in documentation/change requests.
Regular SCCM clean-up of SCCM packages, decommissioned SCCM Sites and Site Systems
Design changes and configuration changes to SCCM Sites, SCCM Site Systems, SCCM functionality and configuration
AD security group management, GPO
Citrix Xenapp 6.5 console management
Administration and Maintenance of Account content management website running on .ASP
Health checks of infrastructure roles\applications like AD, DHCP, DNS, WDS, PXE, IIS for sustaining SCCM operations.
Final escalation point for SCCM by providing L4 support.
Creating implementation and operational documents like handobook, SOPs, known issues tracking etc.
Team management, delegation of work and coordination activities with various stake holders.
Mentoring the team
CenturyLink Technologies: Technical Lead (August 18, 2014 – Present)
L4 tasks with regards to Software distribution, Security Updates, OSD, Client health, Applications Management, SCCM Infrastructure Management.
Project\Client – Wallenius Wilhelmsen Logistics, Enercare, Bharti Realty
Responsibilities (SCCM Architect\SPOC\IT Consultant\Team Lead)
HCL Technologies India\Europe: Technical Specialist (April 16, 2012 – June 04, 2014)
Software distribution, Security Updates Patching, OSD, Client health, Applications Management
Project\Client – Statoil
Responsibilities (SCCM SME)
Wipro Technologies: Sr. System Administrator, (Jan 31, 2011 – April 13, 2012)
Software distribution, Security Updates Patching, Client Health
Project\Client - Microsoft
Responsibilities (SCCM L2)
Computer Sciences Corporation (CSC): Engineer – System Administration, End User Technology Services (ETS), (July 10, 2006 – Jan 28, 2011)
March 2010 – January 2011, Account Lead ensuring service delivery and assurance.
Project\Client – Freescale Semiconductors
January 2009 – March 2010 Associate Engineer – System Administration
Project\Client – Telent, Ericsson, National Grid UK
July 2008 – January 2009 Technical Development team as a Tester.
Project\Client - Dupont
July 2006 – June 2008 Assistant Engineer in Security Analysis and Reporting Team.
Project\Client – Multiple
QUALIFICATIONS & CERTIFICATIONS:
2016: ITIL Service Operations
2009: 1 year Post Graduate Diploma in Cyber Security (PGDCS) from IMT Ghaziabad, India.
2003-2006: Bachelor’s degree in Information Technology (BSc. IT) from Amity Institute of Information Technology Noida (AIIT), India.
2003: Class 12th (Equivalent ‘A’ Grade) Apeejay School Noida.
REWARDS / ACHIEVEMENTS:
Director SPOT award (2016, CTL – Associate Lead)
Manager SPOT award (2016, CTL – Associate Lead)
Nominated as Employee of the month (2016, CTL – Associate Lead)
Certificate for Commitment to Excellence (2016, CTL – Associate Lead)
Star Award (2013, HCL – Technical Specialist)
Multiple accolades for various software deployment projects. (CSC – Engineer System Administration)
Certificate of Achievement for outstanding work in security division. (CSC – Associate Engineer)
Music (Listening to all genre)
Playing outdoor, indoor sports
Avid animal lover
Experience: 11 years and 7 months
Location: Bangalore, India
Date of Birth: 19th June 1985
Marital Status: Married