IT Consultant

RAHUL JINDAL

mob: +**.********** email: *************@****.**.** Linkedin: Rahul Jindal

ASPIRATIONS & GOALS:

I aspire to use my knowledge for the betterment of people around me and myself. My goal is to become successful in life, not just professionally, but as a complete human being.

TECHNICAL SKILS & CORE COMPETENCIES:

System Center Configuration Manager 2003, 2007, 2012 R2, 1710 CB

System Center 2012 Suite – SCOM, SCVMM, SDPM, SCEP, SCSM, Orchestrator

Cloud Technologies - Azure Intune, OMS

Operating System Deployment – MDT, MDOP, WDS

SOE - Design, build and manage (Win 7, 10, Win Server 2012 R2, 2016)

WSUS 4.0

SQL 2012 – Implementation, backup & maintenance, distaster recovery, reporting.

Citrix Xenapp 5,6

Active Directory - GPO, ADFS

Networking Technologies - DHCP, DNS, Firewall

Virtual Desktop Infrastructure - VMware, Hyper-V

Scripting - VBScipt, Powershell

Tools - BMC Remedy, HP Service Center, Service Now, HP Quality Center (QC) V.9.2, CA Service Desk, Sun Identity Manager V7.1, SCSM.

Operating Systems - Windows OS family, Windows 10 in particular and O365

Antivirus\Security Tools - System Center Endpoint Protection, Symantec Endpoint Protection

Excellent Project Management skills

Dedicated and result oriented

Excellent communication skills

Strong team player

Strong analytical and troubleshooting skills

Individual contributor

Good coordination skills

Excellent leader

Open to new challenges

WHAT I BRING TO THE TABLE:

Projects handled - Windows 10 migration, O365 migration, HP File and print servers hardware refresh, SOE design, build and maintenace, Deployment site setup for imaging units remotely for global shipping, Server 2016 setup and ongoing hardware refresh of on premises servers.

Design, implement new SCCM infrastructures. This involves but not limited to – Requirement gathering on (AD schema, network topology, physical\cluster storage, Site\SQL backups\recovery\maintenance routines\fine tuning, Security\PKI, firewalls, ports, data center\hosted environment etc)

New resource hiring as being part of the technical interview panel.

Providing consultation for setting up other System Center Products - SCOM, SCSM

Planning and implementing of various deployments using ITIL framework.

Handling SCCM operations for multiple enterprises across the globe in a multi-tier heirachy and spanning across multiple domains.

Software Distribution using both App model and legacy models.

Patch Management using both native Software update engine built in SCCM and standalone WSUS and OMS in Azure. Patching solutions setup for Windows 10 and O365.

Operating System Deployment for Windows 10, 2008 R2, 2012 R2, 2016 and Windows 7 using task sequences. Mangement and maintenance of gold images using offline servicing and DISM. Keeping drivers up to date for vendors like HP, DELL, IBM, MS Surface across worksations, laptops and servers. Using servicing model in CB to keep Windows 10 updated.

Inventory management and reporting using built in reports and custom SQL reports using SSRS

Client health management and tracking.

SCEP management and compliance tracking.

Power profile management based on customer requirements.

Compliance Settings management by implementing various baselines for the purpose of compliance tracking and license management.

Software Metering management and tracking of usage of licensed application.

Monitor SCCM availability by creating email subscriptions using default reports and custom SQL reports using SSRS.

Monitor, troubleshoot, and maintain services and products that SCCM depend on, such as Certificate Services and Windows Deployment Services

Monitor and follow-up SCCM client health status and remove old and non-existing computers from Active Directory and SCCM.

Monitor and verify SCCM & SQL backup for the various SCCM Sites and Site Systems

Take action, perform troubleshooting, and follow-up due to alerts on SCCM server components or servers (operating system and hardware) that host SCCM server components.

Performance monitoring of SCCM Primary Site server

WAN performance monitoring as part of SCCM package transfers (especially new office installations)

Installation of new SCCM Secondary Site Servers, Distribution Points (Standard and Pull) as part of new offices, pre-staging content for slow links decommission of offices, re-installation SOE Regional File Servers due to hardware replacement

Perform SCCM upgrades, other maintenance work or design changes described in documentation/change requests.

Regular SCCM clean-up of SCCM packages, decommissioned SCCM Sites and Site Systems

Design changes and configuration changes to SCCM Sites, SCCM Site Systems, SCCM functionality and configuration

AD security group management, GPO

Citrix Xenapp 6.5 console management

Administration and Maintenance of Account content management website running on .ASP

Health checks of infrastructure roles\applications like AD, DHCP, DNS, WDS, PXE, IIS for sustaining SCCM operations.

Final escalation point for SCCM by providing L4 support.

Creating implementation and operational documents like handobook, SOPs, known issues tracking etc.

Team management, delegation of work and coordination activities with various stake holders.

Customer relations

Mentoring the team

PROFESSIONAL JOURNEY:

CenturyLink Technologies: Technical Lead (August 18, 2014 – Present)

Specific Roles

L4 tasks with regards to Software distribution, Security Updates, OSD, Client health, Applications Management, SCCM Infrastructure Management.

Project\Client – Wallenius Wilhelmsen Logistics, Enercare, Bharti Realty

Responsibilities (SCCM Architect\SPOC\IT Consultant\Team Lead)

HCL Technologies India\Europe: Technical Specialist (April 16, 2012 – June 04, 2014)

Specific Roles

Software distribution, Security Updates Patching, OSD, Client health, Applications Management

Project\Client – Statoil

Responsibilities (SCCM SME)

Wipro Technologies: Sr. System Administrator, (Jan 31, 2011 – April 13, 2012)

Specific Roles

Software distribution, Security Updates Patching, Client Health

Project\Client - Microsoft

Responsibilities (SCCM L2)

Computer Sciences Corporation (CSC): Engineer – System Administration, End User Technology Services (ETS), (July 10, 2006 – Jan 28, 2011)

Specific Roles

March 2010 – January 2011, Account Lead ensuring service delivery and assurance.

Project\Client – Freescale Semiconductors

January 2009 – March 2010 Associate Engineer – System Administration

Project\Client – Telent, Ericsson, National Grid UK

July 2008 – January 2009 Technical Development team as a Tester.

Project\Client - Dupont

July 2006 – June 2008 Assistant Engineer in Security Analysis and Reporting Team.

Project\Client – Multiple

QUALIFICATIONS & CERTIFICATIONS:

2016: ITIL Service Operations

2009: 1 year Post Graduate Diploma in Cyber Security (PGDCS) from IMT Ghaziabad, India.

2003-2006: Bachelor’s degree in Information Technology (BSc. IT) from Amity Institute of Information Technology Noida (AIIT), India.

2003: Class 12th (Equivalent ‘A’ Grade) Apeejay School Noida.

REWARDS / ACHIEVEMENTS:

Director SPOT award (2016, CTL – Associate Lead)

Manager SPOT award (2016, CTL – Associate Lead)

Nominated as Employee of the month (2016, CTL – Associate Lead)

Certificate for Commitment to Excellence (2016, CTL – Associate Lead)

Star Award (2013, HCL – Technical Specialist)

Multiple accolades for various software deployment projects. (CSC – Engineer System Administration)

Certificate of Achievement for outstanding work in security division. (CSC – Associate Engineer)

HOBBIES:

Music (Listening to all genre)

Reading

Playing outdoor, indoor sports

Watching movies

Surfing Internet

Socializing

Avid animal lover

Astronomy

PERSONAL DETAILS

Experience: 11 years and 7 months

Location: Bangalore, India

Date of Birth: 19th June 1985

Sex: Male

Marital Status: Married

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