MANNY CIVIDANES

**** **** **** ****, ***********, Florida 32311

Phone: 850-***-**** E-mail: ac4p0e@r.postjobfree.com

Objective

To obtain a position with an organization where I can maximize my people oriented experience, communication skills, problem analysis and problem solving abilities.

Qualifications

Experience with Pharmaceutical Sales and Business to Business sales

Experience teaching students within the Martin County School Board

Experience in customer service and public relations, including exercising tact, diplomacy, and patience with a diverse group of people

Experience with speaking in front of groups and making effective presentations

Fully bilingual in English and Spanish.

Professional

Experience

Martin County School Board Adult Learning Center ( September 2017- Present)

ESL Evening Teacher/Instructor

Teach English language skills, through listening exercises, reading, writing and speaking

Teach pronunciation techniques, quizzes, textbooks, videos and computer lessons

Developed a curriculum that takes an overall approach to English study and focus on a specific aspect of language use, such as life skills, literacy, or vocational and workplace English

Combined basic studies with real-life interactions involving language use in different situations, such as shopping, schooling, job hunting or working with English-speaking coworkers

Became knowledgeable of students' culture and recognized differences that may affect the student's ability to acclimate to an English-speaking environment

ADT Small Business Unit Division

Sales Representative

Custom Homes Division (September 2017-Present)

Small Business Unit (August 2015 - March 2016)

Ability to self-generate business leads through creative, traditional and social media marketing

Sales Leadership through perseverance and productivity.

Overcome challenges and close the sale

Account and time management – manage a full customer security pipeline

Ability to build strong long lasting business relationships

Entrepreneurial-minded and a driven sales leader

Generated new business while also growing existing customer accounts.

Convert leads into customers, develop existing accounts and close sales quickly.

Inventiv Healthcare / Glaxo Smith Kline (March 2016 - December 2016)

Pharmaceutical Sales

Highlights & Accomplishments:

Contracted by different Top Pharmaceutical companies to sell and represent their product portfolio

Educate healthcare professionals

Successfully launched new products to the market

Excellent proven sales track record and Supervisors can be reached for references

Increased market share in a competitive and challenging territory

Won many Awards for Top Performer and Sales Excellence including “Presidents Club Award”

DHSMV – Division of Driver Licenses )

Customer Service Department

Customer Service Representative

Assisted callers with driver licenses, tag and title issues

Provide customer service to callers/drivers (average 100 a day) regarding all driver license issues

Graduated from The Division of Driver Licenses Management Fellows Program.

Bureau of Administrative Review (BAR)

Operations Analyst II

Responsible for training hearing officers to hold administrative hearings regarding Florida (DUI) driving under the influence statutes.

Train new members on Florida statutes and Department’s policies and procedures

Skill communicating Florida Statutes effectively and efficiently, both orally and in writing, English and Spanish

Developed the ability to understand, interpret and apply state and federal motor vehicle laws, and DHSMV’s policie

Trained law enforcement through the Institute of Police Technology and Management (IPTM) Miami convention(2004) on how to properly handle DUI cases

Education

Florida Atlantic University/ Boca Raton Florida

Bachelor of Science, Mass Communications

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