Senior ATM/Branch Systems Specialist
Resume:
Edgar A. Richards Jr
Peekskill, NY 10566
********@*******.***
PROFILE:
A dedicated and highly motivated person who thrives in pressure situations and can be counted on when the going gets tough. Proficient in Network Administration, Network Security, Database Servers, Workstations and other related systems. Trained in all ATM manufacturers servicing and installation. Takes pride in providing creative direction and out of the box thinking. Enjoys complex, multifaceted assignments where pulling together a collaborative pool of skills is essential. Promotes a lively and professional work environment and values commitment to excellence, innovation, and customer service.
EXPERIENCE:
HTx SERVICES LLC:
Senior ATM/Branch Systems Specialist 2015 – 2018
Provide support to all Citibank HLS (Home Lending Specialist) with network connectivity and printing capabilities.
Excelled in training new field engineers on all Citibank equipment.
Assisted in project management role to plan, schedule and execute all stages of enterprise software, hardware and systems implementation. Assessed business implications for each project phase and monitored progress to meet or exceed deadlines, standards and cost targets.
Maintained and serviced Citibank Dell routers, switches, servers, PC and monitors.
Maintained and serviced all ATM (Hyosung, NCR and Diebold)
Trained on Glory TAU for repair and maintenance.
CITIGROUP TECHNOLOGY AND DISTRIBUTION SERVICES:
ATM/Branch Systems Specialist III 2003 - 2015
Maintained and serviced all Citibank ATM (Hyosung, NCR, Diebold)
Maintained and serviced all Citibank technical equipment (Workstations, Printers,
Servers, Switches, Routers, VOIP Phones)
Worked with multiple security vendors (ADT, Brinks, Loomis) to implement Citibank Security
Upgraded Citibank systems beginning with MSDOS up to current Windows XP image
Worked with multiple hardware vendors (Dell, Wincor, Lexmark, Magtec, Parabit, Olivetti, NCR, Magnatronics, Targus)
Interfaced with and supported up to 200 Citibank personnel on a weekly basis
GENBC NEWS:
Helpdesk Support Technician 2002 - 2003
Set up and maintain all company PC’s.
Set up and maintain network connectivity; wiring, switches/ routers configuration and maintenance
Install, configure, and update all company software and hardware requirements; Outlook, MS Office XP
Manage all web related tasks; domain changes and updates
Provide phone and desk side support to all company users
Perform images and re-images of PC’s from Windows NT to Windows 2000 Professional
Perform network backups and restores
RXCENTRIC, INC: 2000 - 2002
Helpdesk Support/Senior Helpdesk Support
I reported directly to the Director of Infrastructure of RxCentric, Inc., a pharmaceutical marketing company that provided physicians with online resources including drug interaction information, journal articles, multimedia programs and additional products relevant to physicians’ practices through their Internet Service Provider (ISP) Doctors Net Access.
Created an answer book on most common problems using dial-up and high-speed connections to connect to our Remote Access Server (RAS)
Responsible for level 2-3 telephone helpdesk support
Managed all escalated technical e-mails and phone calls for Doctors Net Access (DNA) online programs
Support internal rollouts and upgrades for 50 + employees on Windows 2000 platform
Produced HTML Code work for website (www.doctorsnetaccess.com) (www.rxspotlight.com)
Developed HTML program to auto respond to our network physicians via e-mail
Beta testing for new or upgraded software for Doctors Net Access (ISP)
OPTIMIZED ELECTRONICS, INC. (NY) 1991 - 1999
Senior Electronic Technician
I reported directly to the General Manager of Optimized Electronics, Inc., a professional audio and video repair center specializing in high-end electronic equipment.
Supervised eleven electronic technicians in repair of professional audio and video equipment.
Created and managed a new wireless department specializing in sales and installation of mobile phone units.
EDUCATION:
Katharine Gibbs School (NY) 1999
Certificate in Computer Technical Support and Web Page Design
Graduated with a GPA of 3.85. Attended courses at night while working full time at Optimized Electronics.
Technical Careers Institute (CT) 1991
Associate Degree in Electronics Communication
Graduated with a GPA of 3.70.
COMPUTER SKILLS AND CERTIFICATIONS:
Certifications: A+ Certification
Platforms: Windows NT, Windows XP/2000/98/95, DOS
Internet Protocols/Networking: TCP/IP, DHCP, WINS, DNS, Windows NT/2000 Server, Novell Netware 4.11, WAN/LAN, Proxy Software
Software Application: Office 97/2000/XP, Microsoft Outlook, Outlook Express, Access, PowerPoint, Word, Visio Professional and many other applications
Hardware: PC support (troubleshooting, installations and upgrades), CD-ROM, Hard Drives, Sound/Video Cards, Modems, Memory
Extensive knowledge of computer hardware and the major software programs needed for the computer systems to operate effectively and efficiently
Typing: 37 WPM
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