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Insurance Customer Service

Rancho Cordova, California, United States
March 04, 2018

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Indu Prakash Shahi

**** ******* *****, ***. # ** Sacramento, CA 95826

(781) ***-****

Fully Work Authorized No Visa Sponsorship Required


Actuaral analyst/professional with more than 10 years of extensive experience in non-profit and business sectors

Key Skills:

Expertise in quantitative analysis, actuarial valuation and pensions schemes

Experience in Data Analysis Using R, STATA and Excel

Proficient in MS Office, STATA, working knowledge in SQL, R, Python and TreeAge for cost-effectiveness analysis

Fluent in English; Hindi and Nepali (native), basic knowledge in Spanish & German


Researcher 09/2016 - 06/2017

Friends of Nepal, New Jersey, USA

Non-profit organization associated with Rotary International

Conducted data analysis on deaths of women covered by insurance against those not covered by insurance

Projected a 30% reduction on maternal mortality rate for women with insurance coverage

Increased number of women insured in the project-implemented area by 10% over a 4-month period

National Consultant 03/2015 – 07/2015

International Labor Organization (ILO), Kathmandu, Nepal

A United Nations’ agency working for global labor issues

Data Mining and cleaning on employee’s sickness, maternity, work place injury and benefits

Liaised with actuary and stakeholder; collected employee data for actuarial valuation of social insurance

Analyzed data, modeled and Data visualization for actuarial valuation of social insurance

Insurance Consultant 11/2014 – 08/2015

Katahira International Japan and Full Bright Consultancy, Kathmandu, Nepal

A leading consulting firm in Nepal with more than 100 office employees and 200 + senior engineers and other experts

Prepared written inputs on literature reviews, concept notes & background papers on casulty insurance

Analyzed casualty insurance data in using R and Excel after their careful mining and cleaning

Identified excess insurance claim and recomended it to an amount of USD5K

Disseminated reports, concept notes, presentations, briefs and data visualizations to corporate partners

Prepared a study report with recommendation to existing insurance provisions

Social Insurance Design Consultant 12/2012 - 07/2013

Social Security Fund Secretariat, Kathmandu, Nepal

Nepal Government Entity with 100K+ employees

Conducted literature review on social insurance models in Thailand, South Korea, India, Tunisia and Turkey

Data mining from various sources including web and offices and cleaning them using R

Concluded suitable actuarial assumption and set parameters for actuarial calculation of social insurance

Designed four insuracne products and calibrated and compared them with international experience

Developed business procedure for premium collection, it’s investment and claim payment

Conducted data visualization, presentations, disseminated highlights of report and answered queries of stakeholders

Acomplished, independently, a policy report on social insurance and submitted it to the government of Nepal

Assistant Professor of Insurance

Atlantic International College, Kathmandu, Nepal 08/2011 – 07/2015

Top rated management school with approximately 150 faculty/staff

Apex College, Kathmandu, Nepal 07/2010 – 07/2015

Leading management school with approximately 350 faculty/staff

Taught US life & health insurance, retirement benefits, Managed care, HMO, PPOs to undergraduate students

Explained knowledge of domestic and international multi-payer insurance payment mechanism

Supervised, evaluated & graded students’ assignments, presentation, project on health insurance

Actuarial Officer 04/2010 – 03/2011

National Life Insurance Co., Ltd., Kathmandu, Nepal

One of the oldest insurance companies throughout the country with a capital of more than USD15M

Analyzed existing insurance products and recommended riders to modify them

Analyzed group and individual insurance premiums and designed premium collection strategy

Developed computer-generated performance measurement report for more than 500 sales team

Actuarial Analyst 04/2009 – 01/2010

Ranadey Professional Services, Pune, India

Actuarial valuation consulting firm with more than 200 firms in India and some in USA

Analyzed large data set in excel and communicated to clients for update or clarification on the data set

Reconciled data in excel and processed for gratuity benefit calculation

Forecast future life expectancy and estimated interest rate using long-term bond rate

Generated gratuity and leave encashment valuation report for employees

Analyzed the actuarial outputs reports on valuation, Accounting Standard15, FASS 88 and GAAP

Pensions Administrator 02/2005 – 05/2008

Lloyds TSB, (Scottish Widows), Edinburgh, UK

Brand name for insurance and banking sector in the UK, with more than 50k staff and more than 100 B in assets

Analyzed the large pensioner’s data in excel, generated their pension benefits and communicated to clients

Calculated early, normal and late retirement pensions benefit

Generated contribution-based retirement benefits including Additional Voluntary Contribution

Developed internal and external communication skills


Customer Service Representative 01/2017 - 08/2017

ARCO AmPm, Rancho Cordova, Sacramento, CA

Handled cash, generated daily sales report and dealt with customer inquiries and complaints

Managed quality services in all aspect of regulatory requirement

Improved office efficiency and customer service by overhauling previously haphazard pricing,inventory system


MS in Global Health Policy and Management 2016

Brandeis University, Waltham, MA

Ranked top 10 in the USA by the Heller School of Social Policy

M Sc in Actuarial Science 2005

Heriot-Watt University, Edinburgh, Scotland

Ranked 47th in world, 3rd in UK, and 1st in Scotland

M Sc in Mathematics 2000

BA/B ED (Math and Economics) 1996

Tribhuvan Universisty, Kathmandu, Nepal

Top university in Nepal


Actuarial Profession of USA (SOA), member since 2017

Member of Rotary International


R Programming A-Z™: R for Data Science with Real Exercises: from Udemy

Data Science and Machine Learning Bootcamp with R: from Udemy

R Programming: Advanced Analytics in R for Data Science: from Udemy

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