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Management Project

Riyadh, Riyadh Province, Saudi Arabia
March 04, 2018

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Solution-centric Business Analysis Professional with over 11 years of progressive experience in enabling changes and delivering value to stakeholders across a broad range of portal, web application and business process solutions. Proven ability to combine strong passion for business acumen and information technology with well-developed project management and leadership qualities to facilitate solutions which fits in to customer business goals. Areas of passion and expertise include:

Business Analysis

Process Development


Software Development

Requirements Management

Software Testing

Delivery Excellence

Project Management

Visual Modelling


Al Ayuni Investment & Contracting Co.

Business Process Analyst

August 2016 - Present

Responsible to identify, refine and develop optimized and effective construction operations business processes and implement them as system functionalities to achieve increased productivity, resource utilization and operational excellence along with reduced cost, cycle time, wastage and rework.

Key Contributions:

Rooted the process culture in construction operations stakeholders.

Studied and understood the “As Is” state of existing construction operations processes.

Worked diligently with business stakeholders to gather the process requirements and understood their expectations of “To-Be” processes.

Analysed and developed ideal processes in-line with construction operation division goals.

Spearheaded automation of processes as functional requirements in software applications and tools.

Acted as Single Point of Contact for Business and IT teams.

Managed process development and iCMS monitoring teams.

Trained resources and developed process development capability.

Lead the implementation of streamlined processes in phases with continuous improvement.

Contributed to transformation and development initiatives of construction operation division.

Tech Mahindra

August 2010 – August 2016

Senior Business Analyst

Responsible, Committed and Facilitated personalised portal / web application solutions to create value and services for both internal and external customers. Worked closely with business and technology stakeholders to develop systems best suiting to their business needs to increase customer satisfaction and organization growth.

Key Contributions:

Worked with business stakeholders to understand the customer business needs and prioritized the scope.

Elicited and gathered business requirements and converted them to structured functional requirements.

Translated and documented business goals into specific objectives and specific objectives into detailed end user needs or requirements.

Analysed and identified effective technological solutions suiting customer needs.

Liaised between business teams and delivery teams to avoid any gaps and ensure quality of deliverables.

Adhered to Scrum and other SDLC principles and practices to achieve desired results.

Verification and Validation of functionalities developed and facilitated User Acceptance Tests.

Identified new areas of improvement, created Business Case to enhance applications and systems.

Assisted UX developers working on Wire Frames / Prototypes.

Accomplished as Scrum Master, Product Owner and Project Coordinator roles.

Developed All-In-One requirements management template and contributed to QMS.



Identified, captured and facilitate implementation of Change Requests and Enhancements.

Contributed to delivery excellence initiatives on project management.

Worked on RFPs, Business Development assignments and new scope proposals.

As certified Internal Quality Auditor, conducted 9001:2008 quality audits.

Trained and mentored resources as part of knowledge sharing and capability development.

Tech Mahindra

February 2008 – July 2010

Java Portal Developer

Analysed the functional requirements, developed and integrated functionalities to build web applications satisfying customer needs and addressing customer challenges. Explored (R&D, Pilot projects) technologies and frameworks to develop performance effective and reusable functionalities /components.

Key Contributions:

Developed functionalities and customized COTS as per customer requirements.

Formed a technical team of SMEs with Learn – Develop – Share approach.

Completed Green Six Sigma project on cycle time reduction of a process to create more value to customer.

Developed reusable components and functionalities and contributed to Knowledge Management.

Took technical webinars and sessions.

Involved in RFPs and Pre-Sales activities to study technical feasibility of customer requirements.

Tech Mahindra

November 2006 – January 2008

Test Engineer

Validated software applications against the agreed functional requirements to ensure defect free deliverables to customer.

Key Contributions:

Understood the functional requirements and developed Test Scenarios, Test Cases, Test data.

Executed the test cases, identified defects and reported them in defect tracking tools.

Ensured the functionalities developed are thoroughly tested to deliver defect less deliverables.

Facilitated User Acceptance Testing.

Prepared User Manuals and guides.

Participated in Quality Audits and PPMs.



Executive Business Management Program, 2016

International Management Institute, New Delhi

Bachelor of Science in Computers, 2006

Sri Krishnadevaraya University, Anantapur

Certified Professional Scrum Mater

Six Sigma Green Belt certified

Certified Internal Quality Auditor

Associate Consistently Excel - ACE (Consistently Star Performer) award winner



Visio, Bizagi, CA Clarity, MS Dynamics CRM, Liferay, Java, HTML, MySQL, Jira, Star UML, Tortoise SVN, Rally, Eclipse, Win CVS, Critical Thinking, Problem-Solving, Documentation, Root Cause Analysis

Passport Number : H3674965

Marital Status : Married

Current Location : Riyadh, Saudi Arabia

KSA Visa Status : Resident / Iqama holder

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