Sign in

Engineer Customer Service

Chennai, Tamil Nadu, India
March 03, 2018

Contact this candidate



No : **, Old No : **,

First Main Road,

Krishna Nagar,


Pincode : 600044,

Chrompet, chennai

Tel : 904-***-****

Email :

Career Objective:

To leverage on my knowledge and abilities, and add value to the organization.

Career Summary

Experience in computer hardware and networking troubleshooting

Proficiency in various computer programming languages


Bachelors Degree in Computer Science (B.Sc majoring in Computer Science)

Sri Aravindar College of Arts and Science,

Pondicherry, India.

Advanced Diploma in Computer Hardware & Networking

Computer Software College,

Chennai, TamilNadu, India.

Diploma in Computer Application & Diploma in Advanced Software Technology

CSC Computer Education Institute,

Pondicherry, India.

Certificate Program On Managing Interconnected Network Device(CCNA)

NIIT Chennai,Tamilnadu,India

Pondicherry, India.

Professional Experience

Worked as Service Engineer From 01st JUNE 2012 To 25th JUNE 2013 For Sri Kalpa Computer professionals in Hardware, Software & Networking, Chennai, India.

Worked as Service Engineer From 14st OCT 2013 To 07th MAR 2014 Inspace Technologies in Hardware, Software & Networking, Pondicherry, India.

Worked as Service Engineer From 5st DEC 2014 Airtel Still working in Dispatcher and Field Ennginer, Chennai, India.

Technical Skill Competency

Online troubleshooting, Fault Analysis, Fault Rectification, Customer Interaction.

Configuration of the Modem & router as per customer request.

Installing and configuring New DSL Lines.

Monthly Review and Analysis of DSL Issues to reduce the Customer Complaints.

Analysing customer feedback for improving the customer service, Providing Technical Support to Customers DSL related Complaints.

Resolving technical problem associated with DSLAM in various locations.

EQN port rectification by coordinating the switch team.

Providing Technical support to engineers in the field for DSL & MAN Implementation & Trouble shooting.

Desktop Knowledge

Trouble Shooting all kinds of hardware problems

Installing and Trouble Shooting Windows XP,Vista,Windows 7

Configuring and Trouble Shooting E-Mail Client,Outlook Express, Outlook and Exchange

Installing all kinds of softwares

Installing and Configuring WI-FI and Bluetooth in Laptop

Installing, Configuring and Trouble Shooting Network Printers, Normal Printers and Scanners.

Personal Particulars

Date of Birth : 15-09-1984

Sex : Male

Nationality : Indian

Marital Status : Single

Language : Tamil & English


I hereby declare that the above mentioned Particulars are true to the best of my knowledge and will perform the best in my skills if I am recruited in to your company.

Place Chennai

Date Yours faithfully

Contact this candidate