Six Sigma Training

Bret A. Ciesielski

Irving, TX *****

520-***-**** *********@*****.*** https://linkedin.com/in/bret-ciesielski Professional Experience

Bombardier Aerospace, Multiple Locations (1987 – 2017) Aircraft Service Center Network, Dallas, TX (2007 – 2017) Performance Improvement Agent: Focused on continual improvement of employee and business performance by managing training and quality functions.

Partnered with subject matter experts and management to build new training modules and update existing training content and PowerPoint content to develop 49 e-Learning courses. Published the courses into the company’s Learning Management System (LMS).

Developed the Service Center Network’s LMS architecture for tracking employee training requirements and certifications in support of safety, quality and delivery goals. Deployed the system to all sites and trained all site training coordinators in its use.

Designed, managed, and administrated the Network’s Quality Issue Reporting (QIR) database where all quality issues and audit findings are tracked and investigated for root cause identification and corrective action.

Produced monthly Network Quality Dashboard which reported the quality performance of all sites.

Created the quality metric of “maintenance event flawless execution” by site and by product line which identified areas in need of improvement.

Served on the Network’s Change Review Board which reviewed all proposed changes to Quality policies, procedures, and forms.

Conducted quality audits of the Network Planning Database ensuring the data entered for planned aircraft inspections matched engineering requirements for the inspections, problem-solving and resolving findings prior to signing off as 100% accurate.

Human Resources Center of Excellence Learning Center, Wichita, KS (2002 – 2007) Master Agent, Six Sigma: Focused on knowledge transfer of Six Sigma methodologies to all employees ensuring their solid understanding and application.

Coordinated and delivered Six Sigma training classes for agents (black belts), level 2 analysts (green belts), level 1 analysts (yellow belts), vice presidents, directors, managers, and supervisors. Logged over 2500 classroom hours over four years.

Subject matter expert and advisor for process improvement/design teams. Provided just-in-time training on the effective application of Six Sigma DMAIC and Lean methodologies, and tools including Change Management.

Trained, supported and coached employees at all U.S. Bombardier Aerospace sites in strategy for deployment of the “Achieving Excellence System” through continuous improvement.

Developed and maintained continuous improvement training courses, manuals, and materials.

Collaborated with subject matter experts to develop step by step On-The-Job (OJT) Training guides.

Created a Lean Enterprise Tools and Concepts course including a hands-on simulation exercise.

Facilitated the Next Generation Leadership Program training for the Aerospace Group’s Business Process Re- engineering leaders.

Business Aviation Service Center, Tucson, AZ (1999 – 2002) Master Agent, Six Sigma: Provided leadership, guidance and coaching for process improvement/design teams

Delivered Six Sigma analyst and champion training for 497 employees.

Led teams including members of management, six sigma agents, analysts, and employees in the implementation and application of Six Sigma methodologies and tools. Bombardier Learjet Operations, Wichita, KS (1998 – 1999) Master Agent, Six Sigma: Provided leadership, guidance and coaching for process improvement/design teams

Provided leadership, guidance and coaching for process improvement/design teams, Six Sigma agents, champions and analysts in the implementation and application of the Six Sigma philosophy, methodologies and tools.

Facilitated Lean Kaizen events and Workshops in various areas of the manufacturing plant.

Developed an all employee Six Sigma awareness training session in conjunction with the Organizational Development team.

Bombardier Learjet Operations, Wichita, KS (1998)

Agent, Six Sigma: Provided leadership, guidance and coaching for process improvement/design teams

Provided leadership and direction to cross-functional teams in the application and use of Six Sigma tools for manufacturing, transactional and service process improvements.

Identified and managed resources to form the teams required to complete projects successfully.

Communicated team progress and results to business leaders and organizations.

Educated and coached team members on Six Sigma philosophy, methodologies and application. Additional Experience

Bombardier Learjet Operations, Wichita, KS

Methods Engineer

Wire Methods Planner (Lead)

Avionics Installer (Lead)

Expediter, Material Control

Training

Six Sigma Master Agent Training

Six Sigma Academy, Scottsdale, AZ

Bombardier Aerospace Training

Six Sigma Agent

Change Management

Bombardier Manufacturing System

Processes Roles and Responsibilities

Software

MS Office Suite

MS Visio

MiniTab

Adobe Captivate & Dreamweaver

Lotus Notes Designer

People Fluent Learning Management System

Certifications

Master Agent, Six Sigma – Bombardier Aerospace

Agent, Six Sigma – Bombardier Aerospace

ASQ - Certified Quality Improvement Associate

Awards

Honorable Discharge – U. S. Navy

Good Conduct Award – U. S. Navy

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