Customer Service Microsoft Office

APRIL MARTIN C: 860-***-****

** ****** ******, ***********, ** 06033

**********@*****.***

Customer Service Expert with expertise in delivering support services and resolving customer complaints. Trained in Sysco, Microsoft Office and many other software programs.

Creative problem solver

Exceptional communication skills

Consistently meets sales goals

Customer-oriented

Upselling techniques

Personable

Call Center Agent • Eastern Mountain Sports Corporate Office Meriden, CT • May 2017 to Current

Effectively managed a high-volume of inbound and outbound customer calls.

Addressed and resolved customer product complaints empathetically and professionally.

Accurately documented, researched and resolved customer service issues.

Developed all process controls and metrics for daily management of the Call Center.

Call Center Representative • Edible Arrangements

Wallingford, CT • February 2016 to March 2017

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Met or exceeded service and quality standards every review period. Took customer orders and processed payments and returns Store Associate • Avenue

Manchester, CT • February 2014 to December 2014

Operated a cash register for cash, check and credit card Educated customers about the brand to incite excitement about the company's mission and values.

Answered customer telephone calls promptly and in an appropriate manner.

Determined customer needs by asking relevant questions and listening actively to the responses.

Bachelor of Science - Social Work • Albertus Magnus College New Haven, Connecticut • 2018

PROFESSIONAL

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WORK HISTORY

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