IT Support
Resume:
Fawzy Abd Elrady Mohamed
Mobile: +2-010******** Email: ********@*******.***
PERSONAL INFORMATION
• Address 1 : Tant Elgezira, Toukh, Qalubia, Egypt.
• Date of Birth : 09/01/1988.
• Religion : Muslim.
• Nationality : Egyptian.
• Marital Status : Married.
• Military Service : Passed.
KEY QUALIFICATIONS
Network and system Engineer.
Helpdesk and Technical Support
QUALIFICATIONS
Education:
Faculty of Computer & Informatics– Zagazig University, Egypt October 2005 – May 2009
General grade: Highly Good
Graduation Project: Hospital Information System
Project Grade: Excellent
WORK EXPERIENCE
Date: From June. 2012 – till now
Employer: Juhayna Company
Position: IT & Control Room Senior Specialist
Responsibilities:
• Install control room.
• Defining the right coordinates and Datum.
• Installing and sharing printers over PCs.
• Keeping all devices up and running and free from viruses
• Responsible for IT support in a desert site.
• Managing Network and Microsoft Systems in the site.
• Following-up of LAN (local area network) and WAN (Wide Area Network).
• Following-up All Switches, Routers and Infrastructure points.
• Configuring all hardware devices and software related to network or System.
• Repair and recover from hardware or software failures
• Support and monitor Control Room for the site.
• Maintain Computer Software.
• Maintain Computer Hardware.
• ERP System (SAP).
Date: From March 2012 to May 2012
Employer: Elegant-IT Company
Position: Technical Support.
Responsibilities:
• Responsible for IT support for customers.
• Configuring all hardware devices and software related to network or System.
• Help desk for customers about program's company.
• Handle all technical issues related to customers about telephone or arranging visits.
Date: From May 2011 to March 2012
Employer: Egypt For Trading & Engineering
Position: Technical Support
Responsibilities:
• Helpdesk for employees in company.
• Technical support for any problem related to software or network.
• Working with all secretary affairs.
Date: From January 2010 to December 2010
Employer: Military Information System Institute (During Military Period) Position: Technical Support
Responsibilities:
• Responsible for about 200 PCs about 20 labs.
• Solve all printer problems and sharing it among PC.
• Technical support for all trainers in institute.
• Installing all software on PCs.
• Make real technical support for students from British schools who came to institute to take exam online.
• Installing and sharing printers in labs.
• Installing windows and software’s and connect them with domain. COURSES
o Training Course in SAP system in Juhayna Training Center o Dynamic Communication at Juhayna Training Center o Training Course Windows and Console C# under AGC (Arab Group for Computer) . o Cisco Certified Network Associate {CCNA}as a Self-Study. o Soft Skills held under AGC (Arab Group for Computer) COMPUTER SKILLS
Had extensive experience in:
Operating Systems:
o MS Windows 9.x/NT/2000/XP/Vista/7/8 (Professional family). o Windows Server 2008.
o CCNA 200-125
IT
o Providing good solutions to information technology fields. Others
Decision Support Systems
Management concepts.
Organizational Behavior.
Expert Systems.
ADDITIONAL SKILLS
Languages:
Arabic: Native (Mother tongue)
English: Very Good
Personality Skills:
o Ability to work under Stress.
o Excellent team worker.
o Excellent communication skills.
o Active and enthusiastic.
o Learn new tasks quickly.
o Dynamic Communication.
Contact this candidate