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IT Support

6000 L.E
March 03, 2018

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Fawzy Abd Elrady Mohamed

Mobile: +2-010******** Email:



• Address 1 : Tant Elgezira, Toukh, Qalubia, Egypt.

• Date of Birth : 09/01/1988.

• Religion : Muslim.

• Nationality : Egyptian.

• Marital Status : Married.

• Military Service : Passed.


Network and system Engineer.

Helpdesk and Technical Support



Faculty of Computer & Informatics– Zagazig University, Egypt October 2005 – May 2009

General grade: Highly Good

Graduation Project: Hospital Information System

Project Grade: Excellent


Date: From June. 2012 – till now

Employer: Juhayna Company

Position: IT & Control Room Senior Specialist


• Install control room.

• Defining the right coordinates and Datum.

• Installing and sharing printers over PCs.

• Keeping all devices up and running and free from viruses

• Responsible for IT support in a desert site.

• Managing Network and Microsoft Systems in the site.

• Following-up of LAN (local area network) and WAN (Wide Area Network).

• Following-up All Switches, Routers and Infrastructure points.

• Configuring all hardware devices and software related to network or System.

• Repair and recover from hardware or software failures

• Support and monitor Control Room for the site.

• Maintain Computer Software.

• Maintain Computer Hardware.

• ERP System (SAP).

Date: From March 2012 to May 2012

Employer: Elegant-IT Company

Position: Technical Support.


• Responsible for IT support for customers.

• Configuring all hardware devices and software related to network or System.

• Help desk for customers about program's company.

• Handle all technical issues related to customers about telephone or arranging visits.

Date: From May 2011 to March 2012

Employer: Egypt For Trading & Engineering

Position: Technical Support


• Helpdesk for employees in company.

• Technical support for any problem related to software or network.

• Working with all secretary affairs.

Date: From January 2010 to December 2010

Employer: Military Information System Institute (During Military Period) Position: Technical Support


• Responsible for about 200 PCs about 20 labs.

• Solve all printer problems and sharing it among PC.

• Technical support for all trainers in institute.

• Installing all software on PCs.

• Make real technical support for students from British schools who came to institute to take exam online.

• Installing and sharing printers in labs.

• Installing windows and software’s and connect them with domain. COURSES

o Training Course in SAP system in Juhayna Training Center o Dynamic Communication at Juhayna Training Center o Training Course Windows and Console C# under AGC (Arab Group for Computer) . o Cisco Certified Network Associate {CCNA}as a Self-Study. o Soft Skills held under AGC (Arab Group for Computer) COMPUTER SKILLS

Had extensive experience in:

Operating Systems:

o MS Windows 9.x/NT/2000/XP/Vista/7/8 (Professional family). o Windows Server 2008.

o CCNA 200-125


o Providing good solutions to information technology fields. Others

Decision Support Systems

Management concepts.

Organizational Behavior.

Expert Systems.



Arabic: Native (Mother tongue)

English: Very Good

Personality Skills:

o Ability to work under Stress.

o Excellent team worker.

o Excellent communication skills.

o Active and enthusiastic.

o Learn new tasks quickly.

o Dynamic Communication.

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