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Customer Services Technician

San Antonio, Texas, United States
March 02, 2018

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James M. Hunley

***** ********* ***

San Antonio, Texas 78233


Carnet San Antonio, Texas: 04/17- Present

Customer Services reps. Inbound and outbound call center assisting with customer new benefits and medication.

Convergent San Antonio, Texas: 03/13-04/14

Customer services rep/Supervisor monitoring agents and coaching and developing agents with setting up new accounts and transferring services for customer processing payment on account.

Handle and process monthly and daily reports.

West Inc. San Antonio, Texas: 09/10-05/14

SME/ Customer services rep: Inbound call center for U-verse and go phone for AT@T, SME assisted working with a team of 16 agents. Coaching and developing the team on how to assist customer with accounts and training new reps coming to production floor. Ran daily monthly reports goals for agents.

Afine San Antonio, Texas 01/09-05/10

Customer services agent setting new accounts and activation of new phones on the account processed payment on the account and floor support.

San Antonio Beauty College San Antonio, Texas 01/08-01/09

Financial Aid: Processing Pell grants and students loads. Work with students entering the Cosmetology industry. Maintain good grades in order order to keep financial aid. Motivated students to well to meet their completion date.

H.E.B. Grocery Co San Antonio, Texas 04/05-01/08

Customer Services work as a Showtime representative and cashier introducing of new products to customer. The Buddy Program in NEISD reading program. Provide in store tour with different school to teach students good eating habits.

Pules Cable Communication Inc. San Antonio, Texas 03/02-09/04

Cable Installer/Supervisor: Performed quality control of technicians work and routed technician.

Assisting technician’s on different jobs sites.

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