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Customer Service Manager

Arlington, Virginia, United States
March 02, 2018

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• Management experience with assisting with the training off new employees, ensuring attention to

detail and comprehensive understanding of company practices. Ability to adapt in quickly changing

situations which has given me excellent problem solving skills.

• Marketing for prior companies by planning local advertising schedule according to seasonal trends.

• Superior salesmanship skills which allow me to consistently outperform company peers.

• Friendly, outgoing and charismatic personality well suited for customer service oriented companies.

• Ability to work with a team to ensure that the company meets it’s goal. EXPERIENCE:

Sette Osetria

Supervisor/ bartender April 2015 to present

Train employees on customer service and computer skills.

Maintain an enjoyable atmosphere for all customer ensuring top notch service from both front and back

of the house.

Extensive knowledge of mixed beverages, specialty liquors and craft beers to serve customers and

support waitstaff

Maintain appropriate inventory to ensure no shortage

Engaged with clientele by going over the menu in full detail and providing outstanding customer service

to increase repeat customers

The Fainting Goat

Bartender/ server December 2013 to March 2015

• Extensive knowledge of bourbon and food pairings

• Memorizing a daily changing menu and being able to communicate it to the customers

• Handling high volume in a casual fine dining setting

• Prepping ingredients prior to bar opening and making sure the bar is clean after bar is closed Elephant and Castle

Server January 2011- October 2012

• High volume Banquet server (handling up to 50 people alone) Extensive beer knowledge

• waitress-high volume (8 to 10 tables at a time) fast paced environment hostess Bartend, extensive tequila knowledge.


Syracuse university 2008

Degree in communications


Anastasia Victoria manager for 2 yrs 917-***-****

Kyle Shirley General manager for 1 yr 703-***-**** Martin Felts co worker for 2 years 202-***-****

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