Customer Service Data Entry

I *** Cummings Street, Gibsonville, NC ***** 336-***-****

Amy Louise Bingham

Objective

I am seeking a challenging role that includes customer contact.

Experience

January 2017-August 2017

StaffMasters

Burlington, North Carolina

Front of office/receptionist

April 2015 – December 2016

RWE Npower ( through Brook Street agency)

Leeds, UK

CUSTOMER SERVICE AGENT

Back office team working with engineers

Assisted colleagues with problem solving

Systems used: SAP, CRM, MOP

July 2014 – March 2015

JET2 HOLIDAYS

Leeds, UK

TRAVEL AGENT REPRESENTATIVE

Booked travel for customers assisting in all aspects of the travel planning.

Contacted hotels on behalf of customers and put through special requests.

Dealt with customer complaints in a timely manner.

August 2009 - Continuing

Volunteering for Asthma UK

Leeds, UK

CASE STUDY

Case study for asthma. Spoke at conferences about my experiences with asthma. Took part in various radio shows to help promote asthma management. Attended training courses with a view to start a local asthma support group. Took part in asthma awareness weekends and during Asthma in the Limelight Weeks’.

July 2008 – August 2009

RITZ RECRUITMENT

Leeds, UK

CUSTOMER SERVICE

Assisted customers and businesses phone calls, maintained updated information.

Education

Morley High School

2001 -2006

English GSCE D

Math GCSE E

Science GCSE FF (dual award)

RE GCSE D

ICT GCSE C

Park Lane College

2004 - 2006

Child Care NCFE Pass

Leeds College of Technology

2006 - 2007

Media First Diploma Distinction

English Key Skills Distinction

Maths Key Skills Distinction

ICT Key Skills Distinction

References

Marie Brennan - Account Coordinator.

*****.*******@***********.***

Brook Street (UK) Limited

17 Albion Street

Leeds

West Yorkshire

LS1 6JS

United Kingdom

Personal references for Npower role must be requested through Marie Brennan.

Contact this candidate