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Customer Service Sales

Surrey, British Columbia, Canada
March 02, 2018

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Mary Diana Jeffrey

Cell: 587-***-****



Career Objective

To secure a challenging and rewarding position in the field of Shipping Operations/Logistics Documentation or Sales/Marketing or customer service in a reputed shipping or forwarding company which offer personal development opportunities and professional growth based on performance and to be an active participant in contributing to positive growth of the organization.

Career Profile

Many years of experience in Shipping Operations

Comprehensive knowledge in Ocean Import/Export Operations and Documentation.

Extensive knowledge of computer programming, web hosting, Microsoft Excel, Word and PowerPoint presentations. Proficient in LARA, MIRA, DIVA, Cargo-wise and OCEAN. Well versed in Rail Billing, Import/Export door dispatch, EDI, CCN updates, Export B/L corrections, AMS and ACI filing, Equipment On Hire/Off Hire, etc.

Excellent communication, problem solving, time management and interpersonal skills.

Good at multitasking and ability to work under pressure.

Excellent customer service skills and sensitive to customers need, team player, flexible, adaptable, result oriented and quality conscious.

Professional Experience

February 2017 to October 2017

Export Documentation

Locher Evers International (LEI) Annacis Island, BC

Export documentation and customer care specialist

Customs documents, master and house bill of lading production

Account keeping and invoicing

Export Documentation February 2016 to February 2017

SPF Precut Lumber, Port Coquitlam, BC.

Working in export documentation department

Liaise with Shipping agents and customers internationally

Create bills of lading, invoicing and maintaining logistics

August 2015 to January 2016

Customer Service Positions in Various reputed companies in Vancouver, BC

Worked in various temporary positions in reputed companies.

Temporary assignments in office administration, reception and executive secretary.

Customer Service - Triple Crown Shipping & Logistics 2008 to 2015 Dubai, United Arab Emirates

Involved in sales and marketing.

Coordinated with the operations team for container movements, transshipments, trucking and scheduling.

Implemented and facilitated annual marketing plan for the company. Supported and facilitated development and implementation of business and marketing plans.

Coordinated the daily sales activities with an objective to increase business efficiently.

Resolve customer and agent challenges through proactive investigation of issues in a liaison role, partnering with other departments, involving the client.

Implement and plan new sales projects and procedures as a result of a continuous review of current operating methods in relation to client/customer objectives.

Proactive measures to improve sales.

Actively coordinating with International counterpart in achieving sales target.

Taking care of prime accounts internationally.

Import Supervisor – CMA CGM (Canada) 2004 to 2008

Vancouver, BC

Process the flow of documentation and information related to Import shipments to Canada, ensuring cargo is released to the consignee as fast and efficiently as possible.

Reconciliation and closing of Seattle Bridge vessels weekly sailings into Vancouver.

Create a detail list and rail instructions for terminal, Vancouver Port Authority and Montreal office.

Tracking, tracing and relaying information for Premiere Accounts.

Mass invoicing of all import shipments. Prepare, collate and send arrival notices.

Steamship release and relay pick up number and empty return locations.

Update cheque payments and OBL received in Lara freight release.

Follow up diversion requests with customer and origin office. Amend invoice and apply COD after call closure.

Amend freight discrepancies liaising with origin office and send revised invoice to customer.

CBSA exam holds relayed to customer and invoice exam charges when hold released.

Request HAZ declaration from load port and make sure the details are relayed to the terminal. Ensure application for HAZ permit has been send to Vancouver Port Authority.

EDI manifest to the terminal.

Manifest corrections from origin are updated and relayed to customs.

ACI/AMS monitored for Canadian imports.

Update Conveyance in LARA for Seattle Bridge vessels. Monthly CCN updates relayed to webmaster for CMA website.

Monitor Demurrage and Detention of containers to Vancouver and Western Canada.

ECX Service – Monitor documentation and releases for shipments to Vancouver and Western Canada.

ABX Service – Monitor documentation and releases, provide CN manifest and pick up numbers to customer in a timely manner.

Monthly reports maintained in local share folder.

Assist Montreal office in closing vessels.

Vessel Closing – Operations 2003 to 2004

America Transportation Group

(Agents for CSAV, Norasia, Libra and Montemar lines)

Vancouver, BC

Liaise with documentation and customer service team to close vessels sailing out of Vancouver, Long Beach, Oakland, Los Angeles and Seattle.

Ensure Hazardous permits and declarations are submitted promptly.

Liaise with terminal and vessel operator for full and empty loadings.

Communicating with customers, warehouse, docks, trucking, rail and terminal to ensure cargo is ready for loading prior to cut off date.

Relay cut off dates to customers and provided late gates in agreement with the terminal.

Receive guarantee from customers for demurrage and other terminal charges. Invoice customers for any extra charges.

Roll bookings in the terminal system to the next available vessel.

Operations/Marketing Manager/Partner 2000 to 2002

National Shipping Company

Bangalore, India

Liaise with vessels operator for container movements, transshipments, trucking and scheduling.

Designed, implemented and facilitated annual marketing plan for the firm. Support and facilitated development and implementation of section business/marketing plans.

Managed a supervisory team in regards to workflow allocation, performance appraisals, and training, development and salary recommendations.

Coordinated the daily operational objectives of performing departmental functions in an efficient and timely manner while meeting quality performance standards.

Resolve customer and agent challenges through proactive investigation of issues in a liaison role, partnering with other departments, including the client.

Implement and plan new projects and procedures as a result of a continuous review of current operating methods in relation to client/customer objectives.

Assistant Operations Manager 1990 to 1998

Blue Star Line Limited

Dubai. United Arab Emirates

Prepared an operations report with details of container discharge, shifts and loads at various port of call. This was supplied to the terminal and the agents, who looked after vessel operations.

Maintained monthly and weekly schedules.

Bay Plan updated as per the discharge and load list. This was promptly relayed to the next port of call.

Drop off and pick up instruction for containers were given to the respective ports.

Reefer charts were prepared, temperatures monitored for refrigerated cargoes.

Operations Assistant 1983 to 1990

Blue Star Line Limited

Dubai. United Arab Emirates

Assistant to the operations manager.

Weekly Schedule was maintained with arrival and departure dates of ships arriving into Gulf ports and Singapore.

Logistics and equipment control.

Weekly updates for container movement were reported to the head office.

Reefer charts were prepared for refrigerated cargoes. Ensured temperatures on various commodities were accurate.

T-Cards maintained with container, commodity, stowage positions and size and type.

Assisted the IT team in computerizing vessel operations, equipment and bay plan.


Masters of Arts (M.A.)

oPost Graduate in English Language and Literature

Bachelor of Arts (B.A.)

oBachelor in English Language and Literature

Diploma in Journalism

Successfully completed various computer related courses including Web Hosting and Web designing

Training in Transportation of Dangerous Goods.

Volunteer Work

Khaleej Times (Dubai Weekly Magazine)

Editor and freelance copy writer for this weekly.

Community Services of Bangalore (CSB)

Executive in charge of memberships

Newsletter Editor for monthly edition of CSB.

Overseas Women’s Club (OWC)

Executive in charge of fund raising and charity.

Newsletter Editor for monthly edition of OWC magazine ‘RANGOLI’

North Vancouver New Comers Club

Newsletter Editor for the monthly magazine.

Vice President of the club.

Vancouver Women’s Transportation Club (VWTC)

Editor for their monthly edition of The Tatler.

Web Designer/Content Editor for the Club website.


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