Customer Service Representative
Resume:
Sonya A. Lee
Centerline, MI 48015
************@*****.***
OBJECTIVE
To obtain a position within an organization that will utilize my extensive experience and skills to the benefit of the organization.
EMPLOYMENT HISTORY
Business Development Consultant, Ed Rinke Chevrolet Buick GMC Centerline, Michigan 09/2015-05/2016
Generated leads for sales team, obtained and compiled information from potential customers and set appointments for vehicle servicing department.
Loss Mitigation Representative (CSR), Aerotek / Flagstar Bank Troy, Michigan 01/2012-09/2012
Obtained and compiled information for customers whom were in jeopardy of foreclosure. Also provided feedback from specialist and underwriters and sent out " Hardest Hit" registration packets.
Onstar Subscriber Advisor, Aditya Birla Minacs / Onstar Warren, Michigan 11/2010-02/2011
Provided routing information to GM Onstar customers as well as initiating diagnostic probes and remote door unlocks.
Verifier / Telemarketer / Customer Service Representative, Insight Teleservices Southfield, Michigan 02/2006-07/2009
Responsible for data entry for 501-C 3 charitable organization, also served as a Customer Service Representative for various inbound campaigns and provided general clerical support.
Receptionist, Commonwealth Recycling Oak Park, Michigan 11/2005-12/2006
Responsible for locating vendors for ferrous and non- ferrous materials as well as data -entry. Provided general clerical support.
EDUCATION & TRAINING
Pre- medicine Coursework, Wayne State University, Detroit, Michigan
Diploma, General Studies, Pershing High School, Detroit, Michigan
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