Customer Service Representative

To obtain a Customer Service Representative or Call Center position that showcases my many years of Customer Service.

Experience

American Dental Association, Chicago, IL 2/2004 to 8/2017

Inbound Call-Center Environment where I answered calls from Member Dentists and the Public entered cases into Aptify database for each call

Adhered to call-center metrics.

Performed address updates for Members, Kept Members informed and registered for ADA events and meetings

Cross informed and Sold ADA Dental Products to Members for their office Compliance needs

Answered basic oral health questions for the public.

Communicated with ADA Members and Public and helped them navigate the ADA Website through ADA Chat vehicle.

Claretian Publications, Chicago, IL 1/2001-2/2002

Answered calls for U.S. Catholic Magazine and entered subscriptions

Updated database with subscriber new addresses

Clerical duties as assigned

Education

Queen of Peace Highschool Graduated 1990

Chicago State University 60 credit hours

Skills

Completed a Professional Business Writing Course

Outlook

Microsoft Word

Excel

References

Available Upon Request

References

Available Upon Request

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