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Active Directory Technical Support

New York, New York, United States
March 02, 2018

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****, ****** ****** ******, ******** District, Jeddah 23433, KSA


Mobile: +966-*********

A result driven, solution focused and qualified IT Professional having rich and professional experience, of over 10 years, in Server/System Administration and Support Services delivery. Detail oriented technologist offering strong background in various network environment, along with record of accomplishment of investigation and trouble shooting network issues, upgrading systems and infrastructure, and facilitating technical expansion for companies. Dynamic and motivational professional offering technical and leadership abilities. Thrive in evolving, fast-paced environments and now seeks leadership challenges to drive IT Operation aligning with corporate objectives of Comprehensive Growth





A goal-oriented and persistent Support Service Delivery Professional with track record of Operational Leadership, System/Technical Support, System/Exchange/Network Administration, Troubleshooting & Problem Solving, Productivity Improvement and Disaster Recovery & BAU, with Technical Knowledge on (not limited to) Citrix Xen App, MS Exchange, MS Lync, MS Skype for Business, Unified Communication, IBM Lotus Notes & Domino, Active Directory, Security Appliances and SAP

Exclusive experience in IT Service Management involving Centralized Management for Complex IT and Network Operations including Infrastructure, Databases, Security & Systems; Monitoring & Ensuring Availability & Continuity of IT Services; Implementation, Monitoring & Upgrade of IT Security; Administration & Support of the behavior of Devices, Links, and Services etc

Similar experience in System/Network Administration & Support including Plan, Install & Configure System Servers/Clients and Network equipments; Ensure overall integrity of the network, servers, security and connectivity of the Infrastructure; User Administration (add/delete/access & space control); Remote Service Support including that of System Services & Network related problems; Periodic & Regular Back-up/Restore/Recovery & Documentation

Cohesive Team Player having Fast Learning curve with analytical, problem solving, planning, communication and interpersonal skills

IT Solutions Development Hardware/ Software Upgrade Planning

Security Consulting Compliance & Procedure


System Administration

Needs Assessment Assembling & Installation Technical Support Testing & Deployment Problem Resolution Staff training & Development Page 1 of 5



Career Progression:

• Computer Engineer (2009 to 2016): Responsible for researching, designing, developing and testing computer hardware and equipment, supervising the installations of parts; building network systems for enabling data transfer

• Unified Communication Analyst (2016 onwards): Responsible for management of escalated issues in timely manner for complex technical incidents, including analysis, on going client follow up and trouble shooting systems wide issues; meeting individual and departmental metric goals with regards to incidents


Currently reporting to the Communications Manager as individual contributor for System/Network/ Infrastructure support ensuring overall availability of same to the users.

Accountable for several responsibilities like performance optimization, security operations, voice communications/data communications infrastructure and mobility infrastructure.

Managing to deliver best-in-class customer service to the organization & its users with system, network, communications, data, mobility services in collaboration with the IT Service Desk group.

Responsible to ensure that the team is ready to offer first and Second level technical support, while coordinated with Internal Audit to comply with all statutory compliances.

Involved in the troubleshooting for any Voice, Data Communication and mobility issues, such that same can support the company present and future needs, including all Branch, and Call Center activities.

Spearheading that infrastructure supports all business continuity needs for King Faisal Specialist Hospital and Research Centre, while developing & submitting report on team metrics for adherence against service levels.

Collaborating with peers in Infrastructure and Operations to ensure proper performance of the common infrastructure and updated same in our primary and backup data centers.

Engaged in enforcing & update of Communications policies & procedures including security, backup, disaster recovery, network monitoring, 24/7 support, Patch and Configuration Management.

Supporting system services like Microsoft Exchange, LYNC, Unified Messaging, etc in terms of determining access/Email quotas/monitor capacity/provide additional storage and trouble shooting same.

Installing, configuring, operating and administrating IBM Lotus Domino mail Server, at the same time administrating & supporting Microsoft Outlook and Microsoft Lync.

Providing oversight for all users in the Active Directory, problem solving any user reported issues as well as using Citrix application with upgrading the user related profiles.

Participating in monitoring Veeam Backup & Replication management, Symantec Endpoint protection, Windows Server Update Services and update of Data Centre/Jeddah HITA Store Inventory Achievements:

Received promotion as Unified Communication Analyst (2016). XECA INTERNATIONAL FOR INFORMATION TECHNOLOGY, JEDDAH, KSA IT Technical Consultant (Oct 2006 to Jan 2009): Provided technical support, performed trouble shooting functions and resolved customer issues. Provided strategic advice on using technology to achieve goals; managed IT initiatives Accountabilities:

Initiated the IT Support career with this IT Service Provider and reported to the Chief Information Officer as individual contributor for administrating SAP installation. Resume of Abdullah Sameer A Linjawi Update: Mar 2017 Page 2 of 5

Managed to deploy, upgrade and support SAP systems including SAP Data Directory & Oracle database objects along with post installation activities for SAP.

Responsible to analyze, develop & support data architectures, process models within SAP so as to review & manage implementation of all Change Request.

Involved in monitoring health of SAP Systems, performance tuning same, application of Support Packages/Kernel Upgrades along with troubleshooting problems with printers and the system hardware.

Spearheaded BASIS configuration administration, migration of SAP application programs & data dictionary objects into production as well as monitored SAP technical environment on an ongoing basis.

Participated in engagements like resolution of Lok Entries, Client Administration (including client copy/export/import/delete) and in User Management like Creations/Deletion of different type of Users.



• M.S. (Information Studies - Information Management ), from Syracuse University, Syracuse, New York, USA (2014) with CGPA 3.278/4

• B.B.A. (Management information System), from College of Business Administration, Jeddah, KSA (2006) with GPA 4.1/5

Certifications & Trainings:

• SAP Basic

• Core Solutions of Microsoft Exchange Server/

Skype for Business/Microsoft Lync

• Wireless Basic LAN Configuration Training

• Citrix

• Implementing & managing Windows server

2008 Hyper-V

• Planning, Deploying & minting SCCM 2007

• Implementing a Microsoft Windows server 2003

Network infrastructure services

• Fundamentals of windows Server 2008 Active


Technical Skills:

Cirtix, SMTP Relay,

Windows Server, Apple MAC,

Active Directory, Exchange Server, Lync, Skype for Business, Lotus Notes, Symantec Ghost, Kaspersky Antivirus, Dame Ware NT, Team Viewer, Adobe/Adobe Flash, MS Office Suite, SAP


Date of birth: 1980

Languages known: Arabic and English

Location Preference: Jeddah (KSA)//Qatar/UAE

Nationality: Saudi


Project Amalgamation of Discrete Independent Systems to facilitate seamless networking Between King Faisal Specialist Hospital & Research Centre, Jeddah and Riyadh

Organization King Faisal Specialist Hospital & Research Centre, Jeddah and Riyadh Duration March 2008 to September 2009

Resume of Abdullah Sameer A Linjawi Update: Mar 2017 Page 3 of 5

Team Size 20

Environment Windows 2008, Active Directory, SCCM 2007, SCOM 2007, MIIS 2003, Lotus Note Domino, CITRIX Xen App 4.5

Details Project for Amalgamation of domain to Responsible in the migration of users from to domain, involved in implementation of Citrix Firm and hosting in-house application, involved in the Migration of hospital emails from to Lotus Notes Domino Mail system



Team Member - Lotus Note Analyst

Project Implementation of Microsoft WSUS Administrator Organization King Faisal Specialist Hospital & Research Centre, Jeddah and Riyadh Duration November 2010 to December 2010

Team Size 4

Environment Windows Internal Database, Microsoft SQL Server Express 2008, Windows 2008, Internet Connection, WSUS Software, Microsoft .NET Framework 2.0 Details Project for implementation of WSUS and redirected all client in the domain for windows update



Team Leader - Lotus Note Analyst

Project Migrate Lotus Notes Domino To Exchange & Implementation of Unified Communications

Organization King Faisal Specialist Hospital & Research Centre, Jeddah and Riyadh Duration September 2011 to February 2012

Team Size 15

Environment Lotus Notes Domino, Active Directory Windows Server 2003, MS Exchange 2010, Windows Server 2008, Transcend Migrator Forensic Edition to Migrates for Notes to Exchange, Active Directory, 2007 Office System Converter- Microsoft Filter Pack, Exchange Unified Messaging, Microsoft Lync Server Standard Edition, Microsoft Lync 2010, Lync Standard CAL, Lync Enterprise CAL, Lync Plus CAL, Lync Optimized devices, Deskphones - IP or USB, Wired and/or Bluetooth Headsets, Conference room phone(s) and systems, PA system or overhead speaker gateway, Portable phones, PSTN/PRI Gateway (fxo), Analogue support Gateway (fxs), Power over Ethernet switch Details Responsible in migration Lotus Notes Domino To MS Exchange & the Implementation of Unified Communications "Lync 2010", also was involved in the integrated of UC along with Avaya telephone system, also Responsible of implemented E-fax application for electronic faxing solution and not use paper fax any more. Responsibilit


Team Member - Lotus Note Analyst / Exchange Analyst Resume of Abdullah Sameer A Linjawi Update: Mar 2017 Page 4 of 5

Other Project:

SAP implementation at Heba Fire and Safety: Performed an SAP implementation, between October 2007

~ April 2008 and the team was 50 resources and the value of this project was around 10,00,0000 Saudi Riyals. The platform that was used in this project was Windows server 2003, Oracle database, SAP software.

Project Upgrade Exchange and Lync 2010 to Skype for business 2015 Organization King Faisal Specialist Hospital & Research Centre, Jeddah and Riyadh Duration August 2015 to October 2015

Team Size 6

Environment Upgrade all the Exchange 2010 servers to the latest service pack (SP3) and rollups, AD forest functional level, schema master, global catalog server, and domain controllers. Windows Server 2012, Exchange Server 201, CAS and Mailbox server role, Office 2010 Filter Pack 64-bit and Office 2010 Filter Pack 64-bit SP1 for the CAS role only, Unified Communications Managed API 4.0 Runtime, Windows Updates, server roles configuration, File Share with full control, Administrative tools from Skype for Business ISO file, Administrative Tools, Collocate the Mediation Server, Edge Pool, Web Services URL, SQL Store,

Details Responsible for the Upgrade of the Exchange Server from 2010 to 2013 as well as to upgrade the Lync Server from 2010 to Skype for Business and made sure that no error on it with the Users



Team Member - Unified Communication Analyst

Resume of Abdullah Sameer A Linjawi Update: Mar 2017 Page 5 of 5

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