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IT Analyst

San Diego, California, United States
March 02, 2018

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Robert Lynch


***** ******** ******, *** *****, CA 92131


• Excellent wri en and verbal communica on skills

• Ability to clearly and concisely communicate technical informa on to staff of all levels of technical understanding

• Work well independently and in a dynamic team environment

• Adaptable, problem-solving oriented, and work well under deadlines

• High degree of organiza on, priori za on, and me management skills TECHNICAL SKILLS

• Extensive knowledge of PC hardware and so ware, as well as network support

• Basic knowledge of Mac OS support

• Proficient in:

• Microso Windows 7/8/8.1/10 • Internet browsers

• Microso Server 2003/2008/2012 • Sophos An -virus

• Android OS • Adobe Suite

• iOS • SYSAID and ManageEngine

• Office Suite 2013/2016 and 365 helpdesk systems

• Proficient troubleshoo ng basic network and internet connec vity, installing and upgrading drivers, BIOS configura on and imaging so ware

• Support and troubleshoo ng within Citrix environments

• Ac ve Directory experience

• Fundamental awareness of LAN/WAN administra on and security EXPERIENCE


Astro Pak Corpora on (Costa Mesa, CA) July 2017 – Present

• Provide on-site and remote support within a medium-sized company of roughly 300 users

• Assist with the onboarding of new users by answering ques ons, instruc ng users regarding so ware or hardware func onality and communica ng policy

• Ini al point of contact for all help desk ckets and phone call requests for technical support

• Install, test, and configure so ware and hardware for desktops, laptops, tablets, and mobile devices both onsite and remotely

• Administer Sophos Endpoint Protec on

• Determine the most effec ve manner to resolve technical issues, engage in research and in- depth troubleshoo ng


Good Samaritan Episcopal Church (San Diego, CA) June 2016 – Present

• Solely responsible for non-profit business network of approximately 10 employees

• Deploy new machines as needed, including handling migra on and administra on of OS to Windows 10, Sophos an virus, and Office 365

• Provide on-site and remote troubleshoo ng via phone, email, and remote desktop for Microso Windows and Mac OS X

• Nego ate pricing and support packages for so ware Robert Lynch


10885 Caminito Cuesta, San Diego, CA 92131


Film LA, Inc. (Hollywood, CA) December 2015 – June 2017

• Handled departmental communica ons and provided solu ons for IT needs at every level of the company for approximately 100 employees both onsite and remotely

• Addressed and completed support ckets for so ware, hardware and general administra on

• Built and deployed worksta ons for both temporary and long-term employees, including worksta on imaging

• Fully supported desktop, laptop, tablet, and cell phone devices at every stage of deployment

• Conducted hardware and so ware tests, analyzing test results and producing reports of conclusions and recommenda ons

• Assisted administering the Ac ve Directory and Office 365 environment

• Managed backup systems on a daily and monthly basis

• Assisted with drive mapping, network shares and VPN so ware

• Provided guidance to end users on IT policy and procedures

• Provided hardware support for audio-visual systems on Crestron devices

• Provided hardware support of phone systems, copiers, printers, and Pitney-Bowes postage meter


Global Call Center Solu ons (Pueblo, CO) May 2013 – April 2014

• Worked independently and in a team environment of roughly 250 employees

• Provided help desk support to both internal and external customers

• Installed the physical infrastructure for over 200 work sta ons

• Managed network systems and responded to various tasks, including tes ng and troubleshoo ng issues for standard maintenance of systems

• For field calls, provided data entry, data mining, and analysis to provide be er solu ons

• Wrote training procedure manuals for new hires in this posi on

• Provided limited back-end support via MySQL and Microso Server 2000 EDUCATION

A+ Cer fica on

Online Course

November 2016

Pasadena City College

January 2015 – April 2015

TESOL Cer fica on (Teaching English to Speakers of Other Languages) Santa Barbara City College

August 2008 – July 2012


Available upon request.

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