IT Analyst
Resume:
Robert Lynch
**********@*****.***
***** ******** ******, *** *****, CA 92131
PERSONAL SKILLS
• Excellent wri en and verbal communica on skills
• Ability to clearly and concisely communicate technical informa on to staff of all levels of technical understanding
• Work well independently and in a dynamic team environment
• Adaptable, problem-solving oriented, and work well under deadlines
• High degree of organiza on, priori za on, and me management skills TECHNICAL SKILLS
• Extensive knowledge of PC hardware and so ware, as well as network support
• Basic knowledge of Mac OS support
• Proficient in:
• Microso Windows 7/8/8.1/10 • Internet browsers
• Microso Server 2003/2008/2012 • Sophos An -virus
• Android OS • Adobe Suite
• iOS • SYSAID and ManageEngine
• Office Suite 2013/2016 and 365 helpdesk systems
• Proficient troubleshoo ng basic network and internet connec vity, installing and upgrading drivers, BIOS configura on and imaging so ware
• Support and troubleshoo ng within Citrix environments
• Ac ve Directory experience
• Fundamental awareness of LAN/WAN administra on and security EXPERIENCE
IT ANALSYT
Astro Pak Corpora on (Costa Mesa, CA) July 2017 – Present
• Provide on-site and remote support within a medium-sized company of roughly 300 users
• Assist with the onboarding of new users by answering ques ons, instruc ng users regarding so ware or hardware func onality and communica ng policy
• Ini al point of contact for all help desk ckets and phone call requests for technical support
• Install, test, and configure so ware and hardware for desktops, laptops, tablets, and mobile devices both onsite and remotely
• Administer Sophos Endpoint Protec on
• Determine the most effec ve manner to resolve technical issues, engage in research and in- depth troubleshoo ng
SYSTEMS ADMINISTRATOR CONSULTANT
Good Samaritan Episcopal Church (San Diego, CA) June 2016 – Present
• Solely responsible for non-profit business network of approximately 10 employees
• Deploy new machines as needed, including handling migra on and administra on of OS to Windows 10, Sophos an virus, and Office 365
• Provide on-site and remote troubleshoo ng via phone, email, and remote desktop for Microso Windows and Mac OS X
• Nego ate pricing and support packages for so ware Robert Lynch
**********@*****.***
10885 Caminito Cuesta, San Diego, CA 92131
IT HELP DESK ANALYST
Film LA, Inc. (Hollywood, CA) December 2015 – June 2017
• Handled departmental communica ons and provided solu ons for IT needs at every level of the company for approximately 100 employees both onsite and remotely
• Addressed and completed support ckets for so ware, hardware and general administra on
• Built and deployed worksta ons for both temporary and long-term employees, including worksta on imaging
• Fully supported desktop, laptop, tablet, and cell phone devices at every stage of deployment
• Conducted hardware and so ware tests, analyzing test results and producing reports of conclusions and recommenda ons
• Assisted administering the Ac ve Directory and Office 365 environment
• Managed backup systems on a daily and monthly basis
• Assisted with drive mapping, network shares and VPN so ware
• Provided guidance to end users on IT policy and procedures
• Provided hardware support for audio-visual systems on Crestron devices
• Provided hardware support of phone systems, copiers, printers, and Pitney-Bowes postage meter
DESKTOP SUPPORT ENGINEER
Global Call Center Solu ons (Pueblo, CO) May 2013 – April 2014
• Worked independently and in a team environment of roughly 250 employees
• Provided help desk support to both internal and external customers
• Installed the physical infrastructure for over 200 work sta ons
• Managed network systems and responded to various tasks, including tes ng and troubleshoo ng issues for standard maintenance of systems
• For field calls, provided data entry, data mining, and analysis to provide be er solu ons
• Wrote training procedure manuals for new hires in this posi on
• Provided limited back-end support via MySQL and Microso Server 2000 EDUCATION
A+ Cer fica on
Online Course
November 2016
Pasadena City College
January 2015 – April 2015
TESOL Cer fica on (Teaching English to Speakers of Other Languages) Santa Barbara City College
August 2008 – July 2012
REFERENCES
Available upon request.
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