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Active Directory Desktop Support

Pomona, California, United States
March 05, 2018

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Robert Perez


**** ****** **

Pomona, CA

OBJECTIVE: Seeking for a challenging and rewarding position, to gain extensive knowledge by working to my full potential in an environment that allows me to grow further through their attribution.


Bilingual English/Spanish, DOS, Windows XP. 7, 8, 8.1 10. Server /Active Directory, 2003, 2008, 2012, 2016, IBM AS/400 RPG/JD Edwards/Main Frame Connection. Microsoft Office 2003/2007/2010/2013/2016-365 Professional, Active Directory/Exchange, SQL, SCCM, Citrix Xeon Outlook/Lotus Notes, Matrix and Spice Work (Inventory Software), QuickBooks Data Base Server Manager. Save Boot Device Encryption. Virtual Private Network. MPLS, FIOS, T1, Wire & Wireless Enterprise Network Structure, Symantec Products, McAfee ASAP/Saas/Security Center, Android/Apple setup interface. Point of Sale POSiTouch, Aloha Point of saleSoftware. Sonic Wall firewall installation, Barracuda Firewall, NovaStor Backup System. Sophos Firewall/VPN, Monitoring Meraki wireless Access Point, Dell Power Vault 124T, Dell Power Vault DL2200 (Automated Disk Backup System), Remote Support using Net Meeting/Log me In, Team Viewer. VM Ware, AVG, McAfee Network control, VOIP Shortel.. Ticketing System Siebel, Triactive and Remedy.


A+, A+ Network CompTIA

MCSE (Microsoft Certified System Engineering 70-210, 70-215, 70-216, 70-217, Updating to 70-410-414).

Cores Course on Linux Unix, Mac/OS X.

Certified Instructor by California private postsecondary and vocational education Institution

ROP Introduction to CCNA (Cisco Certified Network Associate)

Microsoft Certified Desktop Support Technician (MCDST/70-271-70-272)

Dell Certification DMS (Management Tech Lead Assessments), A01 (Client Soft Management Skills),

AA Degree, Computer Science.

EXPERIENCE: on remote


Lindsey Mnufacturing sing active direct 6/2017 to 10/2017

Help Desk/Admin Support.

Supporting users on Windows 10 and 7, full control of servers, using Active Directory Group Policies, DHCP 2016 Virtual Servers Hyper-V, Sophos Firewall/VPN, Monitoring Meraki wireless Access Point, POE HP Switches, deploying new computers with Windows 10, Supporting Mitel VOIP Phone System, Office 365/Exchange, Monitoring Made 2 Manage Server. Helping local user with daily software hardware problems, working with vendors, ordering computers and computers supplies as need it.

America Medical Management)/Blink IT Solutions 12/2016 to 2/2017

Active Directory Deployment Specialist/Help Desk

Working with Active Directory, interacting new users with matching providers, giving rights at Group Policies according to levels of permissions for company Portal. Working with Thin Clients Citrix Xeon/Receiver, working on Microsoft Windows Deployment Services for Windows 7 and 10 images, Helping Desktop Support Techs. to clear their tickets on queue.

CHLA/KForce 9/2016 to 12/2016

Desktop Support Analyst

Special Project for replacing 1,800 Dell Wyse Thin Client (5212) imaging and mounting work station systems on WOW (Work Station on Wheels), keeping track on asset tag numbers for old and new Thin Clients. Making sure that Thin Client works before delivering. Creating Citrix Server driven Windows 7 image.

SCE (Southern California ZEdison)/Zones) 2/2016 to 9/2016

Desktop Support

Supporting user on Hardware Software issues, deploying new laptops, backing up and restoring user’s files, reimaging laptops with OS Problems, Troubleshooting Computer problems and solving them ASP. Deploying equipment for new users. Using Remedy to close trouble tickets and SAP (System Application Products Audit) to relocate devices either on the warehouse or in possession of assigned computers and Monitors. Support on some Windows 10 users, Windows 7 for most users.

Alcoa fastening systems/Stefanini

Desktop Support/Lenovo Deployment. 4/2015 to 2/2016

Company was moving Technology from one company (Firth Rixon) to another (Alcoa) Deploying new Lenovo Think Centre M93p Tiny Computers for existing and new users, imaging and restoring files (pst., Documents, Desktop, favorites, pictures) from legacy computer. Helping users for transitions problems after imaging and restoration of Files, Using Remedy/Phone, Desktop Support, Communicator/Remote access, Active Directory and Outlook/Exchange, Office 365. Supporting iPhones,

Apex Systems/Dell/St. Mary’s Hospital 9/14 to 12/14 Contract

Desktop Support Creating and verifying excel inventory sheets and Web ex.

McAfee Full Disk encryption.

Verifying- Departments Asset Tag Number, computer Name and IP Address, on Computers and Printers.

Reviewing e-mails for day to day for project update.

Preparing stage systems for storage, new computer ready for user distribution.

Running Script to install Windows 7 Deployment for new Dell Systems.

Tracking and Collecting Legacy systems, replacing them with new computers.

Robert Half/Minka Group 4/13 to 9/14 Contract

MIS Information Technology Support

Creating images on Acronis Software for new deployment Dell Computers, including Windows 7, Office 2010 and the standard company Custom Software.

Involve with Network Projects Microsoft and Linux, for 3 Server Locations (travel to this locations)

Preparing, Deploying and replacing systems for existing and new users,

Taking phone incoming calls and checking e-mails/Ticketing system for user support Remote Desktop Support.

Active Directory: Creating New, Deleting, moving, modifying users, Creating New, Deleting, moving, Modifying Computers.

Exchange Server Synchronizing Active Directory, Monitoring and management 10 Microsoft Servers.

Daily backup check, Moving Security Software from Trend Micro to McAfee.

Involve with order of new equipment (computers) equipment, printer repairs,

Maintaining Access Point for Warehouse production.

Support of Microsoft Products, such as Windows 7, Office 2007, 2010,


Insource/Watson pharmaceuticals/Actavis 1/13 to 4/13 contract

Windows 7 Workstation Deployment

Temporarily assignment

Deploying Windows 7 from Windows XP.

Running scripts on assigned Workstations

Copying user’s folders as My Documents, recent documents, favorites and pst. Files from legacy workstation to the new image/computer.

Alpha Ten Technologies/ Dell /V A Hospital Loma Linda 01/12 to 10/12 Contract

Tech Lead

Creating images on Symantec Ghost, for Windows XP OS.

Temporarily Assignment, Deployment of new Dell PC’s 990 OptiPlex

Performing paperwork for daily scheduling and reporting, Supervising 5 individuals for Dell Computer deployment.

Peer to Peer Data Migration (Via-Crossover data cable) from legacy to the new Computer, using Dell Installation/Migration Software “Dell Data Direct v3.0

Filling up paper Dell Work Order Fulfillment Ticketing System

Verification of collected data from legacy system, after installation of new of data migrated.

Installation of specific applications (pharmacy software).

Active Directory – User Setup

EccoSelect\Velociti/Lowe’s 08/2011 to 12/2011 Contract

New System Deployment Specialist/Tech Lead

Temporary Employment, Deployment of new computers for the Kitchen Design Department and POS Systems, configuring and assuring fiber Optics Network connectivity.

Installing and configuring new point of sales systems, working with productions schedules, working with documentation and data files.

Paladin-Corporation/The Press Enterprise-Belo Corporation 06/2011 to 08/2011 Contract

System Administrator

Temporarily Assignment Server Migration, Moving users to old Domain to a New Domain, mapping drivers and printer, giving rights to a certain security software, Setting DNS on Servers/Location. Deployment of reimage computers, installing Software CCI Editorial, Microsoft Office, McAfee and other requested programs, adding extra memory. Working with Active Directory. Reinstalling Outlook, using exchange/Active Directory Server 2000/2003.

CC-ops/Sempra Energy 01/2011 to 06/2011 Contract

Field Technician

Working for Sempra Energy account, temporarily assignment Deploying new Ricoh Printers. Installing Network printers using ticketing system Installing and testing new Printers on several location, then moving the old printer (Legacy) to Salvage status (warehouse). Climb ladders and steep stair cases for cabling replacement.

Custom Business Solutions, Inc. 09/2010 to 01/2011

Field Service POS Technician.

Creating images on Symantec Ghost, for Windows XP OS.

Performed on-call field troubleshooting and installing of peripherals for terminals and back Office Server, Installation of software for POS Systems, for the Restaurants Industry.

100% Travel.

Upgrade of new POS Systems full Installation of Back office Server and New Point of Sale Systems.

Working on Ghost and Acronis Images on deployment of new systems and printers. Process of work orders, Footprint Ticketing and management system.

Using Inventory Software/Express Metrix (Asset Management Software)

Hardware testing and functional testing on network equipment, and Software Configuration.

Replacing Switches, Firewalls (Cisco, Sonic wall) and Routers.

POSiTouch and Aloha software.

Insight/Dole Fresh Vegetables 09/2009 to 09/2010

Help Desk II

Helping customers Bilingual (English/Spanish) with computer issues Hardware/Software

Active Directory Management (Reset Accounts and passwords).

Main Frame AS 400/TSO (Reset passwords, Accounts and Printer problems), Running night and weekends daily Main Frame Operations, Monitoring RNOC Activity.

Lotus Notes 5.0 and Blackberry configuration and support.

Triactive Ticketing system, Aspect/Phone System.

Fidelio Management Software Remotely support and Tier 2 problem solving.

Virtual Help Desk (Log Me In), Supporting Arise New Users on Soft Token.

Usage of Microsoft and IBM Products.

Remote Support, T1, DSL/Cable Wire & Wireless Network setup.

Advantage Technical Resources/ Dell /V A Hospital West L.A, Long Beach 01/08 to 5/09 Contract

Computer Specialist

Temporarily Assignment, Deployment of new Dell PC’s 755 OptiPlex

Peer to Peer Data Migration (Via-Crossover data cable) from legacy to the new Computer, using Dell Installation/Migration Software “Dell Data Direct v3.0

Filling up paper Dell Work Order Fulfillment Ticketing System Verification of collected data from legacy system, after installation of new of data migrated. Installation of specific applications (pharmacy software).Active Directory – User Setup

Connexion Systems/Experian/Siemens 09/07 to 01/08 Contract

Desktop Support III/Help Desk Phone Support:

Supported Special Project for Full Disk Encryption (Save Boot), Helping the Brake Fix Siemens’ Team, troubleshooting computer problems, from Installation to Upgrades in a large user environment.

Helping users on Software and Hardware issues, windows 2000 and XP Operating System, Microsoft Office and other popular Software names (Adobe, Corel, and more) software Installation approved from supervisors.

Supported 2400 users (85% Local Users)

Remote Support using Net Meeting/Log me in.

Siebel Ticketing System

HP Network Printers (Configuration and hardware as changing fuses, ribbons) and Dell computers Desktops and Laptops.

Active Directory – adding and deleting users as well as creating accounts and group Policies.

Supported VPN/Arise Token access.

Troubleshooting Software, Hardware and Network problems, local brake fix solutions (replace of computer components).

Conejo Valley Unified School District/Weathersfield Elementary School 09/06 to 09/07

Computer Technician/Network Tech Support

Installed computer and peripherals equipment, repairs (to the component level) In charge of making recommendations and decisions for Software purchase and repair of microcomputers, printer and monitors; assist providing operating instructions to site staff and students.

Supported end-users, in the access and use of the Internet and Network. Using Active directory/Exchange.

Setting up New Educational program (Rosetta stone, School Zone) for students and teachers access Server level.

Using technical drawings, blue prints, and technical documentation for cable and Network Locations.

Monitoring two Dell 2000 Servers and one 2003 Server, replacing Switches and routers (cisco), supporting windows operating 2000, XP, Microsoft Office.

Geeks and Gigs 09/03 to 09/06 Out of Business

Computer Field Technician/Tech Support

Performed On-Call and on site computer problems for small and mid-size companies.

Installing printer and computer peripherals. Hardware, replacing hard drives, memory, migrating, imaging data using Symantec Ghost, Acronis, and Paragon Drive.

Security Monitoring, GFI/vanguard Networking and Security, McAfee Small Business, SSL.

Software Upgrades, Microsoft Operating System and Back Office Server, QuickBooks, Point of Sale, client request

Troubleshooting Network Connections, including DSL/Router/Switches, CAT 5, CAT 6, Fiber optics verification and installation.

Install ling Windows Small Business Server, maintaining 2000/2003 Servers.

Supporting and maintaining software, Open Office, Citrix, Front Page, MAS 90. Avaya Telephone system, supporting windows operating 2000, XP, Microsoft Office.

Installing and configuring Wireless Networks, switches routers for home and Business environment.,

Unix/Linux (Fedora, Red Hat, Mandrake, Ubuntu)

EDI (Electronic Data Interchange) Using IBM B2B, opening (translating) purchase orders, invoices for the Administrative/Accounting Department.

Sonic Wall firewall installation, Barracuda Networks (Cloud/Outside Backup Service) NovaStor (Local Backup Service).

Spartan Computer Services 05/02 to 09/03

Computer Field Technician

Performed on-call field troubleshooting and installing of peripherals for terminals and NT back office server, ATM devices, and software for POS Systems, for fast food restaurants, 100% Travel.

Upgrade of new POS Systems full Installation of Back office 2000 Server and New XP Point of Sale Systems.

Working on Ghost Images on deployment of new systems.

Replacing Hardware and Software Installation, and replacing Terminals (Work stations)

Aloha Point of saleSoftware.

Altech Centers (Out of Business) 04/01 to 05/02 Out of Business

Computer Instructor for Repair and Software Application Classes/System Administrator

Teaching Computer Bilingual classes (Spanish), designed to retrained injured clients (Workers compensation/Insurance Industrial claims), to obtain less physical positions.

Designed the School outline for Computer Technician/Network Course.

System Administrator, setting up Computers, maintenance and support for the entire School Network (2000 Server).

Installation and support of Rosetta Stone Software, Microsoft Office, OS Windows 98/2000.

Assisting students using Remote Support using Net Meeting/Log me In. VM Ware, Corel Paint shop, AVG, McAfee Network control.

Technologic Institute of South of California 12/99 to 04/01

Computer Technician/Network Instructor

Teaching Computer Bilingual classes (Spanish) Basic Hardware/Software, designed to retrain injured clients (Workers compensation/Insurance Industrial claims), to obtain less physical positions.

I re-create and re-design the School outline for Computer Technician/Network Course and supported the Network System.

Contact this candidate