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Customer Service Representative

Plano, Texas, United States
March 01, 2018

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Dalton Grant Tate



Seeking an opportunity that will allow me to expand my enthusiasm for helping people, challenge my abilities, and utilize my skills and talents to fulfill the needs of your company.


Bachelors of Science in Psychology May 2016

The University of Texas at Dallas, Richardson, Texas


Crossmark (Contractor) July 2017- January 2018

Plano, TX

Follows escalation procedures to ensure timeliness and accuracy of processing

Acts as a resource within the assigned business unit to resolve complex and non-routine processing related questions/issues

Cover for supervisors and participate in special projects

Interacts with external and internal parties to resolve various questions and discrepancies

Trains new hires and junior staff

Remain familiar with back up procedures; provide guidance when system applications and or transmission problems arise

Starbucks February 2017-July 2017

Richardson, TX

Supply outstanding customer service to customers

Play crucial part in a team driven environment

Man duties including cash register, drive-through order, and preparing drinks on bar

Behavioral Frontiers August 2016-March 2017

Plano, TX

Utilize Applied Behavioral Analysis techniques to promote development in Autistic children

Stonemark Inc. May 2016-October 2016

Frisco, TX

Create premium finance quotes for potential borrowers

Establish agent accounts and data entry

Son-Rise Volunteer Program September 2015-January 2016

Frisco, TX

Applied professional knowledge to assist an Autistic child to promote verbal, mental, and physical interactions

Responsible for creating games and activities that would spark the child’s interest to communicate and interact

Toys R Us/Babies R Us October 2012-February 2014

Frisco, TX

Efficiently assisted clientele with professional services including sales, returns, and calls

Effectively managed employees as guest service associate

Exercised great communication skills with employees and customers

Guaranteed an incredible retail experience for customers

Excellent team leader

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