Brant Lee Monroe

Wellsville, NY *****

585-***-**** cell

WORK EXPERIENCE

IT Operational Receiver Noramtec - Corning Inc.

July 2017 – Nov 2017

(Noramtec - Corning Inc.)

Ensure project team delivers support requirements

Review charter & scope changes.

Identify support requirements that apply.

Sign charter indicating that support requirements have been documented and agreed upon.

Determine support teams that need to be engaged.

Determine communication plan with impacted teams.

Ensure project complies with requirements for IT Policy, Data Privacy, SLA, SOX.

Drive transition between the project and the support teams to ensure support readiness.

Engage and communicate with support personnel at appropriate times.

Facilitate Potential Problem Analysis (PPA) and ensure completion with project team.

Develop the support model in conjunction with operations and communicate/deploy to support teams.

Participate in IT SD&O steering and advisory meetings.

Participate in design reviews and engage others.

Provide project team with current support information related to project.

Assess risks/impact and escalate appropriately for support components that are still outstanding prior to go live/support transition.

Align necessary support resources for deployment activities.

Ensure formal transition of the project to the supporting organizations.

Identify, manage, and control risks, to minimize the chance of failure or disruption of the service; ability to ensure that transition issues, risks, and deviations are reported to the appropriate stakeholders.

IT Process Analyst

June 2016 - May 2017

(Noramtec - Corning Inc.)

Reviews data, and written materials to prepare reports, graphs, and presentations using spreadsheets and graphic software.

Learns new subject matter and Coordinate special projects and department activities.

Independent leeway given on new lines of work or special assignments.

Completes acquaintance with and understanding of the general aspects and technical phases of the job.

Understands practical application to complex problems and situations ordinarily encountered.

Absence of supervisor, provide information of a sensitive nature.

Able to train others in use of dashboards and metrics

Able to work independently, manage schedule and deliver results on time

Developments and implementations effective system processes

Aligns with strategic goals to ensure work is delivering long term value

Ensures processes end products are consistent with initial requirements

Run reports and review for errors in order to investigate and implement fixes

Provide plans for practical application of strategy and implementation across operations

Understanding of ITIL foundations

IT Consultant \ Tech Recruiter

Jan 2016-June 2016

Summit Technology Services, Inc

Responsible for identifying, recruiting qualified candidates to meet contract requirements. Identify recruitment strategy, building candidate network, web/DB search, prescreening, candidate contact, setup interviews, maintain DB and open req report & mgmt. coordination/ communication.

Level 2 analyst Corporate Messaging

July 2014 – May 2015

Modis - AXA-Technology Syracuse, New York

Assisted with resolving issues in an Exchange 2010 environment and supporting technologies (migration to Office 365).

Troubleshoot end user problems with Outlook and Exchange. Outlook versions 2003, 2007 and 2010 were all supported.

Supported Blackberry BES 4 server and Blackberry devices. Supported Smart Devices (Droid, IPhone, IPad) managed under the Airwatch platform.

Managed service requests for Blackberry, Droid, IPhone and IPad activations and deactivations.

Managed service requests for group distribution lists and group mailboxes.

Effectively collaborated with members of the team on daily issues.

Provided quality customer service with excellent communications skills and ability to elaborate on technical details.

IT Support Specialist

October 2012 - October 2013

E.S.I. Employee Assistance Group Wellsville, New York

Responsible for maintenance of over seventy windows pc’s, windows 2003 server, Sage 50 server, and Toshiba phone server. Acted as liaison with software and hardware vendors. Acted as agency’s technological assistance resource person. Provided training to agency staff. Provided maintenance of administrative networking system including backup, maintenance of passwords, and troubleshooting. Participated and assisted in the agencies technological planning and development, oversaw upgrades of software and hardware. Assisted in maintenance, including input and update of agency’s website and its utilization. Maintained computer hardware and software inventory. Maintained building security system.

User Account Services Specialist

October 2008 - September 2011

DRESSER-RAND Wellsville, NY

Performed the creation, modification, and termination of user accounts and business application accounts across the enterprise and to fulfill D-R’s user related service requests. Supported D-R’s overall framework. Managed Active directory accounts, LDAP, Remote Access, Exchange, CISC, and Oracle. Ensured all audit measurements were met. Fulfillment of service requests submitted through the IT service desk. Produced evidentiary documentation for auditors. Supported or coordinated with other departmental objectives and projects as necessary.

Computer Technician

May 2008 - September 2008

Cattaraugus & Wyoming Counties Project Head Start Olean, New York

Responsible for maintenance of HSFIS system. Liaison with software vendors, Assisted with development and implementation of policies and procedures used with HSFIS system, and generate HSFIS and other reports for management and staff. Data entry. Act as agency’s technological assistance resource person. Provide training to agency staff. Provide basic maintenance of administrative networking system including backup, maintenance of passwords, and basic troubleshooting. Participated and assisted in the agencies technological planning and development, oversaw upgrades of software and hardware. Assisted in maintenance, including input and update, of agency’s website and its utilization. Maintained computer hardware and software inventory.

PC / Network Technician

February 2002 - February 2007

NYSDOT Hornell, New York

Connected users to a local area network. Assisted network migration from Novell to MS Win 2000 Active Directory.

Maintained configured, troubleshoot and repaired over 600 desktop and 400 laptop stand-alone and/or networked computers.

Installed new software, modified it to suit users' needs.

Maintained shared resources such as network printers and file backups.

Troubleshoot and fixed hardware conflicts, Video Conference.

Maintained System Security including anti-virus, firewall, and recovery.

Network troubleshooting skills, LAN\WAN, TCP/IP, PPP, Wireless access points.

Computer Support Technician 1

December 2000 - February 2002

Adelphia Coudersport, Pennsylvania

Via the telephone, troubleshoot by researching, verifying and documenting basic installation and operational problems experienced by Adelphia customers calling in for assistance. Diagnosed, processed and resolved hardware, software, network and

Coordinated with partners for on-site or carry-in installation of high-speed data services.

Collected, researched, verified, assessed, processed, filed and provided information regarding customers and potential customers as required.

Coordinated with appropriate Adelphia departments to resolve customer problems.

Developed familiarity with the responsibilities of related activities including cable and PC installation, network monitoring and maintenance, dispatch, sales and marketing.

Aviation Electricians Mate

September 1994 - September 1997

U.S. Navy Helicopter Support Squadron Five, Guam USA.

Supervised and assisted with trouble shooting basic avionics and electrical maintenance on two HH-46D helicopters. Responsible for the pre-flight and post-flight inspections on both helicopters. Assisted others in accomplishing their workload. Cited by superiors for three consecutive quarters for outstanding performance.

EDUCATION

Associate Degree, September 1991

Monroe Community College Rochester, New York

Forty-four credit hours in Criminal Justice and Human Services Program.

Associate Degree,

Alfred State College Alfred, New York July 2000

AAS Degree - Computer Information Systems

Deans List third semester. This particular CIS program is very contemporary, stressing computer programming, software applications, and network installation and management.

CERTIFICATION

CompTIA A+ CERTIFICATION

May 2012

Alfred State College

ITIL Foundation v2

November 2010

ITIL Foundation week review 2017

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