Ximena V. Balbuena

***** ***** **** • Woodbridge, VA 22192 • 571-***-**** • ac4ny8@r.postjobfree.com

Skills

Languages: Fluent in Spanish

Software: Java, HTML5/CSS3, SQL, Microsoft Office 2013/2016, MacOS Sierra

Hardware: PC/Laptop Infrastructure/Mac iOS/Android

Networking: Cisco Routing and Configuration

Experience

IKEA LLC, East Woodbridge, VA

Customer Resolutions Specialist Jan 2016 – Present

Complete daily tasks using iSell and SAMS software to manage sales and claim cases.

Troubleshoot and develop solutions along with providing feedback on all customer concerns.

Provide single point of contact to customers offering after-sales support and product knowledge.

Services & Sales Support Generalist Oct 2013 – Dec 2015

Participated in the Homecoming Project 2015, More Sustainable Life at Home Activity 2014.

Previous Committees: Culture & Values, Voice, and Event Committee.

Handle incoming calls and chat messages to answer home shopping questions for www.ikea.com.

Capital One Richmond, VA

IT Fields Services Tech, Intern Jan 2017 – Apr 2017

Repair, install, and troubleshoot computer systems including printers throughout site.

Support identifying trends and work orders along with helping find solutions to reduce repeating incidents.

Work with groups based nationwide IT group to come up with resolution

Have a knowledge for Macs, Windows, Active Directory, Apple IOS and Android.

Work on projects and provide support to other lead technicians and assist where needed.

Imaging for both Mac and Windows, hardware swap laptops, data transfers.

Army and Air Force Exchange Services Fort Belvoir, VA

Operations, Sales Associate Nov 2012 – Apr 2013

Check merchandise stock and integrity of current stock.

Correct price errors and obtain sales report of discounts.

Update weekly sales and prices on the system.

Education

Northern Virginia Community College Woodbridge, VA

Information Technology Training January 2016 – Present

Participated in Year Up, which is a leading one-year career development program with 250 corporate partners; the program includes college-level courses, professional training, and a six-month internship

Information Technology and Network Engineering Specialist track.

Working towards completion of CompTIA A+ certification.

Currently earning 13 college credits towards Information Technology in partnership with Year Up.

Relevant courses include: Logic and Design, Java Programming I, Software Design HTML/CSS, Introduction to Telecommunication, Cisco: Introduction to Networking, Database Management.

Taking courses to get CCENT certification and on-track for CCNA certification.

Volunteer Experience

Student Activities Leadership Council Woodbridge, VA

Member Sept 2010-June 2011

Administer food drives and donations

Attend leadership workshops and meetings

Monthly community service participation

Plan student activities and events

Awards and Honors

Woodbridge Senior High School: Advanced Diploma/ SALC June 2011

Northern Virginia Community College: Women In Search of Excellence Oct 2016

Northern Virginia Community College: Phi Theta Kappa Dec 2016

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