Customer Service Representative

E-mail : *******.********.***@*****.*** Phone : 484-***-****

Address : *** * ******** **, ********* PA 18109

CoWorx Staffing, 1555 Spillman Drive

Bethlehem, PA 18018 484-***-****

*/*/** **/**/18

RMS-IQOR (Formerly RMS), 240 Emery

St, Bethlehem, PA 18015

7/2001 12/2011

Wachovia (Formerly First Union National

Bank), Allentown, PA

1/1998 12/2000

Melanie Scheller

Summary

My experience is concentrated in Call Center, Help Desk, Customer Service, and Collections area with a smaller concentration in Administrative or Clerical experience. I have 30 years of work experience. Work experience

Customer Service

I worked as a third party sales provider for AT&T Wireline. I processed orders given by customers over the phone and on- line. I also updated customer's accounts by adding new services, deleting services, enter requests to move customer's services per their request. I have resolve customer's issues with on-line orders by contacting them over the phone. I have also completed Directv on-line orders that were processed on-line. Senior Collections Associate

I was a customer service representative with the Debt Collections department, supporting 90+ past-due invoices, debit memo creation, pending order holds, and general bill collection. I provided leadership and support for special projects. The customer base services included telecommunications, electronics, technology, and public services industry. Most recent project included inbound customer service for credit card services. Project summary available upon request. Duties include extensive computer use, phone support, and internal team support. Customer Service Representative, Level II

Telephone-based support for individual bank account holders. First and second tier support for all bank customers. Qualifications

I have experience in Microsoft Office, Outlook, & SAP. I also have experience in different types of data entry programs. Education

Allentown Business School

Associates Degree in Business, completed 1990

Lehigh County Community College

Taking business, business management, and general courses when time will allow Melanie Scheller 1

References

References available upon request.

Melanie Scheller 2

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