Melody Fuentes

**** ****** **** ****** ****, Arkansas 72209 501-***-**** ac4ntw@r.postjobfree.com

Objective

Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.

Education

Pulaski Technical College, North Little Rock, Arkansas

AA May 2010

Cultural Anthropology

3.8 GPA, Phi Theta Kappa, with coursework mainly pertaining to Spanish language studies and that of Cultural Anthropology.

Experience

2017 – 2018

Bilingual CSM/Commercial Delivery Driver AutoZone Little Rock, Arkansas

Assist English and Spanish speaking clientele, furnish advice on and provide correct auto parts, Receive and process commercial orders, and deliver parts ordered in a timely manner while safely maneuvering company vehicle.

2016 – 2017

Bilingual Leasing Specialist Easyhome Furnishings Little Rock, Arkansas

Increase sales by leasing to a variety of clients, Process data entry, prioritize daily workflow, including all inbound calls, quotes, and sales related inquiries, prepare and deliver marketing material using a variety of methods, process payments, also responsible for furniture pickup from sister store.

Skills

Speak, read, and write in Spanish Language

Small team management experience

Proficient learner

Exceptional workflow administration

Multi-line phone operation proficiency

Multi-tasking strength

Practical, personable, and professional qualities

Adept computer skills

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