Melody Fuentes
**** ****** **** ****** ****, Arkansas 72209 501-***-**** **************@*****.***
Objective
Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.
Education
Pulaski Technical College, North Little Rock, Arkansas
AA May 2010
Cultural Anthropology
3.8 GPA, Phi Theta Kappa, with coursework mainly pertaining to Spanish language studies and that of Cultural Anthropology.
Experience
2017 – 2018
Bilingual CSM/Commercial Delivery Driver AutoZone Little Rock, Arkansas
Assist English and Spanish speaking clientele, furnish advice on and provide correct auto parts, Receive and process commercial orders, and deliver parts ordered in a timely manner while safely maneuvering company vehicle.
2016 – 2017
Bilingual Leasing Specialist Easyhome Furnishings Little Rock, Arkansas
Increase sales by leasing to a variety of clients, Process data entry, prioritize daily workflow, including all inbound calls, quotes, and sales related inquiries, prepare and deliver marketing material using a variety of methods, process payments, also responsible for furniture pickup from sister store.
Skills
Speak, read, and write in Spanish Language
Small team management experience
Proficient learner
Exceptional workflow administration
Multi-line phone operation proficiency
Multi-tasking strength
Practical, personable, and professional qualities
Adept computer skills