Pharmacy Customer Service
Resume:
Mira Patel
Troy, MI 48085
Phone: 313-***-****
Email: ***********@*****.***
Summary
Licensed retail pharmacist with 9 years of experience in chain store setting as well as independent pharmacy. Focused on patient care and communication. Passionate about building connections with patients to improve medication adherence. Able to pay close attention to details in order to dispense prescriptions at a competitive rate with accuracy.
Education
■Doctorate of Pharmacy from University of Michigan College of Pharmacy – Ann Arbor, MI (2009)
■Plough Scholarship Recipient 2007 and 2008 from University of Michigan College of Pharmacy
■Bachelor of Science in Biology with High Distinction & Minor in Psychology from University of Michigan – Dearborn, MI (2005)
Work History
Healthy Living Pharmacy Pharmacist-in-Charge, Troy, MI
Jan 2012 - Present
●Increased script count from around 50/day to 200/day
●Learned new inhalation line of business including insurance verification, processing, record keeping, ordering inventory, etc.
●Counseled and educated patients on RX and OTC medications
●Manage day to day operations of pharmacy and staff
●Supervise pharmacy staff in all aspects of data entry, quality assurance, and third-party rejection claims
●Redesigned workflow for mail-order pharmacy operations for more precise tracking and prevention of duplicate shipments
●Maintained inventory on-hand based on past drug usage to cut costs without compromising patient care
●Developed new processes to reconcile orders and reduced shipment cost for the company
●Organized/refined pharmacy procedures to make them more accurate and profitable (Ex. Utilized pharmacy software to follow Accounts Receivable, printing bills, collecting copays upfront, etc.)
●Decreased expenditure by renegotiating prices from pharmaceutical suppliers
●Evaluate profitability of Rx’s being dispensed and bring to Owners’ attention
●Helped set up multi-state pharmacy licensed, audits, inspections, etc.
●Became the sole expert with pharmacy software within the company
●Investigated and resolved third-party payment claims
●Documented events and incidences in order to better keep HR records
●Order and return drugs to wholesaler, manufacturers, etc.
●Helped design pharmacy labels based on requirements of different states
●Helped setup pharmacy move, both physically and legally (Update DEA, NPI, insurances, etc as well as state agencies)
●Improved morale of coworkers by rewarding good work performance, leading by example and using humor to lighten stressful situations
Kroger Pharmacy Staff Pharmacist, Clinton Township, MI
Aug 2011 – Dec 2011
■Performed day to day operations required to manage smooth operation of retail pharmacy, which included dispensing prescriptions, compounding medications, interacting with physicians and nurses, counseling patients about prescription and OTC medications, vitamins, herbals, medical devices, etc. and processing third party plans accurately.
■ Administered influenza and pneumonia vaccines
■ Conducted cholesterol checks and blood glucose tests for employees
CVS Pharmacy Staff Pharmacist, Hamtramck, MI
Sept 2009 – June 2011
■Performed day to day operations required to manage smooth operation of retail pharmacy, which included dispensing prescriptions, compounding medications, interacting with physicians and nurses, counseling patients about prescription and OTC medications, vitamins, herbals, medical devices, etc. and processing third party plans accurately.
■Played key role in improving current store in accomplishing corporate goal of “Excellent” status rating from “Mediocre” status rating in key performance and customer service within 6 months of my employment
■Fully trained in American Pharmacist Association’s (APhA) Pharmacy Based Immunization Program to give immunizations
■Maintained composure in high paced stressful environment while also keeping customers content
■Managed technicians to ensure that all policies and procedures are sustained and provide training when necessary
■Ensured proper inventory and supplies for better customer satisfaction
■Organized documentations and reports to ensure accurate practice and evaluate areas of weakness that need improvement
Inpatient Pharmacy Intern Detroit Medical Center – Sinai Grace Hospital, Detroit, MI
May 2007 – Feb 2009
■Collaborated with pharmacists to evaluate patient charts for drug interactions, Drug Utilization Reviews, recommendations, etc.
■Conducted Medication Reconciliation for patients upon discharge from hospital
■Worked on projects such Heparin dosing and risk factors associated with hospital related adverse events
■Assisted with making IV solutions, chemotherapy medications, delivery of medications, maintaining Pyxis machines,etc
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