Customer Service Representative

WILLIAM WATT

********@*****.***

LINKEDIN URL

LINK TO OTHER ONLINE PROPERTIES: PORTFOLIO/WEBSITE/BLOG

OBJECTIVE

I am looking for a Customer Service Representative position. I have over twenty years experience in a call center environment. I have worked as a Customer Service Rep, CS Supervisor, Escalation Rep and International Rep. I also worked as a Computer Operator, Lead Operator, IT Manager and IT Coordinator.

SKILLS

Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet. Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet.

EXPERIENCE

WHT, WIRELESS CABLE OF NY

11/82 -04/94

Customer Service Rep, Computer Ops

Assisted with implementation and transition to computerized system .Assisted with implementation and transition to computerized system

ATT Wireless/ATT Mobility

09/96 – 11/2015

Customer Service Rep/Customer Escalation Rep/ International Rep

Dealt tactfully and effectively with difficult customers. Communicated with customer’s daily .Built rapport with customers through effective and precise communication.

EDUCATION

DEGREE / DATE EARNED

Baldwin-Wallace College

Berea, Ohio

BA in Theatre and Speech 1974-1978

VOLUNTEER EXPERIENCE OR LEADERSHIP

Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.

Work well as a team member or independently. Work well as a team member or independently. Work well as a team member

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