Network Engineer

Location:

Posted:

February 28, 2018

BYRON GONZALEZ

West Orange, NJ *****

***********@***.***

EDUCATION

Bloomfield College, Bloomfield, NJ

Bachelors of Science: 2015

Major: Computer Information Systems/ Computer Security

WORK EXPERIENCE

Technician at Verizon Wireless Network Repair: Bedminster, NJ 4/2015 – 12/2017

• Experienced with CDMA,1x, EvDO, LTE, VoLTE system functionality

• Inspect the wireless network to verify it is performing at optimal levels

• Continuously exceed the daily management requirements to close open tickets

• Resolved over 5,000 tickets at a 99% efficiency rate

• Monitor and provide updates on network issues and outages

• Follow up with customers to ensure satisfactory resolution of issues

PF Changs - Server: West New York, NJ 10/2009 – 4/2015

• Collaborated with a team of servers to provide a high quality dining experience

• Ensured excellent customer service

• Started as dishwasher. Promoted to back-waiter and then server.

• Entered leadership role. Became responsible for the training of all new hires.

TECHNICAL SKILLS

• Knowledge of HTML and CSS

• Skillful using networking protocols such as TCP/IP, EIGRP, OSPF,IPv4,RIP, and spanning

tree

• Experienced with Cellular Telecommunications (CDMA,1x, EvDO, and LTE)

• Proficient in Database Management and Data Modeling

• Knowledge of IP routing on CISCO devices

• Skilled in the management of Microsoft Office/ Windows 7,8,10

• Knowledge of SQL

PROFESSIONAL SKILLS

• Experience in a NOC/ Data Center environment

• Organized and exceptional time management skills

• Goal oriented with a strong work ethic

• Professional demeanor, coachable, and great listening skills

COLLEGE COURSE ACTIVITIES

• Practiced routing and developing a network using the Cisco Packet Tracer simulator

• Practiced SQL using MySQL and Microsoft Access

• Successfully developed a webpage in accordance to the guidelines set by course

professor