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Customer Service Manager

United States
February 28, 2018

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Christopher Papa

**** ******** *** ********, ** Phone: 414-***-****


Major: Business Management; B.A. Upper Iowa University - Fayette, Iowa

Support: Supply Chain Management; A.A. Milwaukee Area Technical College - Milwaukee, Wisconsin

Work History

Transportation Manager: Trulite Glass & Aluminum

November 2015 – present and April 2008 – October 2013

Coordinating and developing efficient processes in the shipping and transportation departments to assist the branch with increasing profits by 50%.

Schedule and direct key tasks while managing and providing leadership to company drivers and other operations personnel.

Conduct the planning and dispatching of company drivers on various routes delivering to Milwaukee, Madison, Appleton, Chicago and surrounding areas while providing excellent customer service.

Identify and resolve issues and concerns efficiently and effectively using critical thinking skills.

Daily and frequent use of Microsoft Excel, Word, Power Point, Outlook, Axapta, Internet, and utilize other various tracking and transportation software.

Schedule outside carriers to deliver Less-than-Truckload and Truck-Load including flatbeds across the United States, including Canada.

Maintaining, understanding and complying with the Department of Transportation regulations.

Arrange routine maintenance for all transportation equipment.

Conduct employee performance reviews and daily employee disciplinary issues that arise for transportation, shipping and receiving staff.

Assist with recruiting, hiring, and termination of all department staff.

Part-Time Driver: Ursa Logistics, Trillium Drivers, September 2015 – present

Deliver miscellaneous packages and letters for the United States Post Office.

Drive Class-A tractor/trailer safely and in a timely manner.

Performing great customer service to various post offices in the South-Eastern Wisconsin area.

Route Driver and Trainer: Reinhart Foodservice, October 2013 – October 2015

Delivered food and miscellaneous supplies to various restaurants.

Kept an accurate inventory of products that were loaded on the trailer.

Maintained proper temperatures according to company guidelines.

Drove Class-A tractor/trailer safely.

Trained newer drivers on correct delivery processes and procedures.

Skills/Education Continued

Currently maintain a Class-A Commercial Driver’s License.

Experience in moving furniture and other household goods with United Van Lines and Mayflower.

Knowledgeable with a wide variety of different kinds of freight.

Familiar with Six-Sigma and other manufacturing/warehousing processes.

Always have a positive attitude and strive to excel in all that I do.

Professional References Available Upon Request

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