Customer Service Manager
Resume:
(no subject)
First Dibs <ac4nht@r.postjobfree.com> Thu, Jan 4, 2018 at 9:55 PM
To: ac4nht@r.postjobfree.com <ac4nht@r.postjobfree.com> ALLYSON WOLFE
Phoenix, AZ 85051
ac4nht@r.postjobfree.com
Education
Associates in General Studies
Phoenix College, Phoenix, Arizona, May 2010
Cumulative GPA: 3.0
Experience
Customer Service Manager
Discover Card
Jan 2010 – May 2014
Investigate customer problems and find solutions
Resolve complaints and order issues
Issue refunds to customers
Compile and print reports on overall customer satisfaction Isolate and identify areas of improvement
Lead team of 15+ people to hitting monthly goals
Analyze data and statistics
Helped customers resolve and maintain credit card accounts Provide scripts to read from during phone calls
Hire, train, and terminate customer service agents Handled major incidents that cannot be resolved by agents Retail Service Manager
Dollar general
Jun 2014 – current
Liaising with head office
Hire, train, and terminate sales associates
Managing budgets
Ensuring compliance with health and safety legislation Preparing promotional materials and displays
Overseeing pricing and stock control
Maximizing profitability and setting/meeting sales targets, including motivating staff to do so Recruiting, training, supervising and appraising staff Maintaining statistical and financial records
Issue refunds to customers
Oversee product exchanges and returns
Keep abreast of new company products
Skills
Ability to work well under pressure
type 30 words per min
Works well with others
Able to motivate others
expert communicator
good listener
able to lead and follow instructions
team player
3321 W. Loma Ln Apt # 3
Phoenix, AZ 85051
ac4nht@r.postjobfree.com
Education
Associates in General Studies
Phoenix College, Phoenix, Arizona, May 2010
Cumulative GPA: 3.0
Experience
Customer Service Manager
Discover Card
Jan 2010 – May 2014
Investigate customer problems and find solutions
Resolve complaints and order issues
Issue refunds to customers
Compile and print reports on overall customer satisfaction Isolate and identify areas of improvement
Lead team of 15+ people to hitting monthly goals
Analyze data and statistics
Helped customers resolve and maintain credit card accounts Provide scripts to read from during phone calls
Hire, train, and terminate customer service agents Handled major incidents that cannot be resolved by agents Retail Service Manager
Dollar general
Jun 2014 – current
Liaising with head office
Hire, train, and terminate sales associates
Managing budgets
Ensuring compliance with health and safety legislation Preparing promotional materials and displays
Overseeing pricing and stock control
Maximizing profitability and setting/meeting sales targets, including motivating staff to do so Recruiting, training, supervising and appraising staff Maintaining statistical and financial records
Issue refunds to customers
Oversee product exchanges and returns
Keep abreast of new company products
Skills
Ability to work well under pressure
type 30 words per min
Works well with others
Able to motivate others
expert communicator
good listener
able to lead and follow instructions
team player
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