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Customer Service Manager

Location:
Phoenix, Arizona, United States
Salary:
15.00+
Posted:
February 28, 2018

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Resume:

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* *******

First Dibs <ac4nht@r.postjobfree.com> Thu, Jan 4, 2018 at 9:55 PM

To: ac4nht@r.postjobfree.com <ac4nht@r.postjobfree.com> ALLYSON WOLFE

**** *. **** ** *** # 3

Phoenix, AZ 85051

480-***-****

ac4nht@r.postjobfree.com

Education

Associates in General Studies

Phoenix College, Phoenix, Arizona, May 2010

Cumulative GPA: 3.0

Experience

Customer Service Manager

Discover Card

Jan 2010 – May 2014

Investigate customer problems and find solutions

Resolve complaints and order issues

Issue refunds to customers

Compile and print reports on overall customer satisfaction Isolate and identify areas of improvement

Lead team of 15+ people to hitting monthly goals

Analyze data and statistics

Helped customers resolve and maintain credit card accounts Provide scripts to read from during phone calls

Hire, train, and terminate customer service agents Handled major incidents that cannot be resolved by agents Retail Service Manager

Dollar general

Jun 2014 – current

Liaising with head office

Hire, train, and terminate sales associates

Managing budgets

Ensuring compliance with health and safety legislation Preparing promotional materials and displays

Overseeing pricing and stock control

Maximizing profitability and setting/meeting sales targets, including motivating staff to do so Recruiting, training, supervising and appraising staff Maintaining statistical and financial records

Issue refunds to customers

Oversee product exchanges and returns

Keep abreast of new company products

Skills

Ability to work well under pressure

type 30 words per min

Works well with others

Able to motivate others

expert communicator

good listener

able to lead and follow instructions

team player

3321 W. Loma Ln Apt # 3

Phoenix, AZ 85051

480-***-****

ac4nht@r.postjobfree.com

Education

Associates in General Studies

Phoenix College, Phoenix, Arizona, May 2010

Cumulative GPA: 3.0

Experience

Customer Service Manager

Discover Card

Jan 2010 – May 2014

Investigate customer problems and find solutions

Resolve complaints and order issues

Issue refunds to customers

Compile and print reports on overall customer satisfaction Isolate and identify areas of improvement

Lead team of 15+ people to hitting monthly goals

Analyze data and statistics

Helped customers resolve and maintain credit card accounts Provide scripts to read from during phone calls

Hire, train, and terminate customer service agents Handled major incidents that cannot be resolved by agents Retail Service Manager

Dollar general

Jun 2014 – current

Liaising with head office

Hire, train, and terminate sales associates

Managing budgets

Ensuring compliance with health and safety legislation Preparing promotional materials and displays

Overseeing pricing and stock control

Maximizing profitability and setting/meeting sales targets, including motivating staff to do so Recruiting, training, supervising and appraising staff Maintaining statistical and financial records

Issue refunds to customers

Oversee product exchanges and returns

Keep abreast of new company products

Skills

Ability to work well under pressure

type 30 words per min

Works well with others

Able to motivate others

expert communicator

good listener

able to lead and follow instructions

team player

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Contact this candidate