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Quality Engineer Customer Service

Location:
Louisville, Kentucky, 40220, United States
Posted:
February 28, 2018

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Resume:

Jeff Alford

*** ********* ******* **

Louisville, Ky 40223

Cellular 502-***-****

Message 270-***-****

ac4nhe@r.postjobfree.com

OBJECTIVE

A position within a company that seeks an ambitious and career conscious person where acquired skills and experience will be utilized towards continued growth and advancement with an emphasis on Customer satisfaction.

SUMMARY

More than twenty years experience in an automotive manufacturing environment that includes vehicle manufacturing, and a Tier 1 and Tier 2 supplier level, focusing on customer service through quality complaints, which has resulted in strong relationships built upon trust. Successful in reducing the number of reportable defects through strong negotiating skills. Six years of successful technical support and three years of manufacturing experience with a Fortune 100 company. Planned and implemented quality assurance systems to meet customer satisfaction. Improved group effectiveness through Quality Circle and Kaizen activities. Improved group safety through Safety Task Force Activity. Demonstrated effective problem solving and countermeasuring skills in supplier quality improvement.

EXPERIENCE

Quality Engineer – (2016 – Present)

Autoneum

Preparing PPAPs (PFMEA, Control Plans, Flowcharts, Inspection documentation, Standardized Work, Gage Instructions)

Process improvements, Process auditing, Quality system auditing (QS, TS, IATF)

Direct Customer interaction (Ford) to solve quality issues at both their facility and Autoneum’s facility, preparing 8D documents

Quality Engineer – (2014 – 2016)

Tenneco Corp.

Preparing PPAPs (Control Plans, Flowcharts, Inspection documentation, Standardized Work, Gage Instructions)

Process improvements, Process auditing, Quality system auditing (QS, TS)

Direct Customer interaction (Ford) to solve quality issues at both their facility and Tenneco’s facility. Preparing 8D documentation

New plant start-up experience

Quality Engineer – (2014 – 2014)

Aerotek (On contract to Dana Corp.)

Preparing PPAPs (Control Plans, PFMEAs, Flowcharts) Process improvements, Process auditing

Extensive Problem Solving to countermeasure customer concerns

Auditing APQP documents to ensure compliance and making changes when needed

Supplier Quality Engineer – (2006 – 2013)

Aerotek (On contract to AGC Automotive Americas for two years, then AGC employee for 5 years)

Direct daily customer contact to resolve quality issues, Process Change Request, Engineering Changes, etc.

Coordinating Corrective Action Request and Root-cause analysis through direct involvement on both Tier 1 and Tier 2 levels.

Extensive on-site auditing, root-cause analysis and countermeasure implementation with Suppliers.

Quality Supervisor - (2001 - 2005)

D.A. Inc., Charlestown, IN.

Direct and in-direct supervision of seven Quality Inspectors and two Quality Technicians on three shifts.

Extensive customer interaction to solve quality issues and customer request with people from different countries.

Monitored Supplier trending data and assisted in implementing Continuous Improvement activities.

Investigated and implemented countermeasures to stop and prevent defective products from reaching the customer.

Reviewed trending data and implemented Continuous Improvement activities based upon need.

Audited internal Quality Systems and improved where needed.

Element Authority of two elements of QS 9000 ( Inspection and Testing, Control of Non-conforming Product).

Managed multiple projects to meet part approval requirements and customer deadlines.

Reviewed and approved PPAPs which were submitted to customers.

Reviewed and approved SQAM documents which were submitted to customers.

Toyota Motor Manufacturing Kentucky (TMMK), Georgetown, KY.

Receiving Inspection (Supplier Quality Assurance) Team Member / Team Leader - (1992 - 2001)

Team Leader:

Supervising four Team Members in a fast paced manufacturing environment..

Trained Team Members on the proper use of precision measuring tools, part layout and problem solving.

Directed extensive investigations on vehicle problems.

Writing and implementing procedures to improve group effectiveness.

Parts Quality Pilot Team Member:

Worked with Quality Engineers and Japanese trainers/coordinators in a very successful launch of a major model change on the 2000 Avalon in a highly confidential environment.

Confirmed the accuracy of Engineering changes on new level and prototype parts.

Confirmed new level parts to drawing specifications using precision measuring tools, part layout and checking fixtures.

Traveled to Japan to confirm new level parts to shell bodies and checking fixtures.

Trained Team Members on proper usage of checking fixtures for mass production investigations.

Inspection Operations Team Member:

Receiving Inspection and operational activities for part quality. Responsible for new and mass production parts.

Performed design standard confirmation on North American and Japan supplied parts.

Evaluated parts and completed vehicle performance.

Identify defects and coordinate countermeasure activity with suppliers

Performed design standard confirmation on North American and Japan supplied parts.

Evaluated parts and completed vehicle performance.

Identify defects and coordinate countermeasure activity with suppliers

Delivery Driver / Inventory Specialist - (1990 - 1992)

Fischer Automotive, Louisville Ky.

On-time delivery of automotive related products.

Receiving and stocking of automotive merchandise.

Training new employees on procedures.

Musician - (1988 - 1992)

The Caribou Band, Louisville, KY.

Drummer in a top 40/Rock band.

Responsible for performing a high energy show five to seven nights a week.

Assembler/Machine Operator - (1986 - 1987)

Hunter Douglass, Owensboro, Ky.

Assembly of small parts for Venetian Blinds.

Operated three plastic extrusion presses.

Operated a die cast press.

Laborer - (1986 - 1986)

City of Lewisport, Lewisport, Ky.

Construction laborer.

Musician - (1986 - 1986)

Young American Showcase, St. Petersburg, Fl.

Drummer in a touring Christian Production Company that combined music and comedy to deliver an anti-drug/anti-alcohol Christian message to Middle School and High School audiences.

Perform three assemblies and one full show a day plus one full show on Saturday.

Represented drum and cymbal manufacturers through product endorsements.

Sold merchandise after performances.

Coordinated and trained students on unloading/loading gear from truck and set-up/tear down of the stage on a daily basis.

EDUCATION

(1985)

Hancock County High School, Lewisport, Ky.

GPA: 3.1.

Some College credits earned

ADDITIONAL TRAINING:

Dale Carnegie training

7 habits of Highly Effective Managers

How to be an effective Manager/Supervisor

Sampling Plans

Body Electrical Diagnosis

Microsoft Excel

Problem Solving

Meeting Facilitation

Certified in CPR & First Aid

Job Instruction Training

COMMUNITY INVOLVEMENT

2 years on Jeffersontown Elementary School Site Based Decision Making Council.

5 plus years coaching in the Jeffersontown softball Little League system.

2 plus years performing with the worship team at Southeast Christian Church.



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