Customer Service Sales

ALEX COLON

CELL 347-***-**** **********@*****.***

OBJECTIVE:

Seeking a position with a company that offers a career opportunity.

WORK EXPERIENCE:

Currently Freelance : Active

**** – 2012 www.HostGator.com Houston, TX

Position: Technical Support Representative I

• Excellent written and verbal communication skills in the English language.

• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.

• Outstanding customer service skills and a dedication to the customer service experience.

• Dependable to be at work during assigned shifts and to complete work as expected.

• Knowledge of FTP, DNS, cPanel and WHM preferred.

• Ability to multitask and meet specific goals set by supervisors and management.

• Experience with documenting procedures.

• Ability to troubleshoot basic web hosting and technical procedures as needed.

2010 – 2011 George & Brown LLC Houston, TX

Position: Tech Support

• Troubleshoot any reported problems within multiples properties.

• Setting up and manage Computers/Computer Peripherals/Phones.

• Financial matters – payments, recoveries and maintaining accounts

• Setup and manage outlook email accounts ( Computer, tablets, cell phones )

• Strong desktop OS troubleshooting skills and able to solve all desktop related issues

• Computer install / Uninstall

• Other duties include: Preparing purchase orders, coding and processing vendor invoices for payment, sending documentation to Corporate Office and following up on vendor payment inquiries

• Printer installation and troubleshooting

2009 – Rush Agency Marketing Inc (Free Time) Houston, TX

Position: Online Web Programmer & Consultant

• Service monitoring of HTTP, FTP, DNS, SSH, MYSQL

• Analyzing system logs and identifying potential issues

• Performing backups for all dedicated server accounts

• Applying operating system updates, patches, and configuration changes

• Installing and configuring new updates, patches and configuration.

• Responsibility for security making sure there's no open back doors on files/folder

• Troubleshooting any reported problems

• Ensuring that the network is up and running

• Custom software programmer

2007 – 2009 Alliance International Inc Houston, TX

Position: Administrative Assistant / Billing Clerk

• Support the sales department in their sales process so that the whole operation runs in a prompt, smooth and efficient manner.

• Secretarial duties in general: phone, typing and filing

• Processing payroll ( 5 employees )

• Data entry: orders, shipping memos, sample shipments and stock transfers

• Orders: Quoting freight charges

• Processing and expediting RGA’s

• Keep sales log and confirming log

• Verify checks and processing orders on “credit holds” and short pays

• Support project order entry and quotation spreadsheet

• Create and process Invoices

• Develop, maintain and update annual bookings/sales

• entry and verification of all customer records into the company’s system

• Develop, maintain and update monthly sales, bookings, and operation expense performance reports

• Able to execute multiple projects simultaneously with the capacity to work independently.

• Must be adaptable to changes in the work environment, competing demands and is able to deal with frequent change, delays or unexpected events.

• be able to take and follow written and oral instructions.

2005 – 2008 Vertrue/Adaptive Marketing LLC. Houston, TX

Position: Desktop Technical Specialist / Support Analyst

• Serve as the primary support contact for most computer problems and identify resources necessary for resolution.

• Analyst Call center data and maintain support to agents.

• Coordinate and implement routine computer related moves, adds and changes.

• Assist with the management of the software license and asset management databases.

• Participate in hardware and software inventory checks and organizes new software as it is received.

• Responsible for all server backups and general server maintenance routines for Call center.

• Assist with system upgrades and building/configuring new computers.

• Support will include: Dell desktops, laptops, HP printers, cell phones, Blackberry’s and other devices requiring client or vendor assistance

• Executes the daily functions of the Helpdesk and Technical support

• Some administrative functions required; such as routing calls/tickets to proper person, functional team, etc.

• 24/7 on-call support rotation for Call Center is required

• Perform standard desktop technical activities in support of hardware and software

• Remote support of users and equipment

• Phone/Desktop/Remote support

EDUCATION:

University of Phoenix (’08) Associate’s Degree

Mayor “Computer Science “

Alief Taylor High School Graduate (‘04) Houston, TX

Related Courses and Skills

• Accounting I & II: Spreadsheet (Excel), Database (Access)

• Business Computer Information Systems I: (Word Processing: MS Word)

• Business Image Management Multimedia: Power Point Presentations

SKILLS:

Operating Systems: Mac, Windows 98 – Windows 7, Mac OS X, Microsoft Office, PeachTree, Siebel 7, AS400, ILS, FDS, Quick Books, Cpanel, Blackberry, Iphone

• Text input – 50 wpm

• Effective communication and interpersonal skills.

• Bilingual (English & Spanish)

• Provides a high level of service and responsiveness to customers, both internal and external

• I, II, II Commission Officer

• REFERENCES: Available upon request.

Contact this candidate