Benjamin Pulido

*** ****** ******

707-***-****

Napa, Ca 94559

ac4nf1@r.postjobfree.com

Education:

Heald College, School of Technology and Business, Concord, CA

-Associate of Applied Science Degree in Computer Technology

-Deans List (3.0 GPA or better) and a 3.8 GPA for the entire program

Certifications:

A+ Certified (Hardware and Software)

Microsoft Office Certified for Office

Skills/Qualifications:

Extensive understanding and use of computer hardware and software

Computer Technology - extensive knowledge with PC Assembly, Troubleshooting, Repair, Maintenance, Configuration and Upgrading

Networking Technology – design/cabling, installation, configuration, maintenance, security, troubleshooting and upgrading

Printer installation, maintenance and support

Knowledge of imaging software

Setup and administration of Windows Servers

Windows Operating Systems, Linux, Novell Netware, DOS, Operation and Troubleshooting

Advanced use with Microsoft Office. Type 50-60 WPM at 99% accuracy

Advanced customer service skills dealing with employees, remote employees, and clients.

Over 10 years experience managing and maintaining Windows/Netware Servers

Bilingual – fluent in English and Spanish

Experience:

Hydrofarm Inc., Petaluma, Ca

IT Network Technician

Nov. 2015 - Present

IT/Helpdesk. Troubleshoot computers, servers, network, printers, copiers, and other electronic devices

Administration and support of Altigen phone system.

Intalled/configured wifi access points.

Monitor network devices and troubleshoot when needed

Administered ESET Antivirus for all devices. Deployent, updating, addressing any warning/alerts.

Upgraded computers from Windows 7 to Windows 10 Pro/Ent

Upgraded Office 2007/2010 to Office 365

Provide support to over 200 users. Respond according to our SLA.

Setup/Configure VPN access for all remote users

Configure/Setup computer imaging with MDK

Maintain record of all electronic assets. Record asset tags/serial numbers/licensing information

Create/update documentation. Maintain documents up to date and provide information for audits.

Troubleshoot network/server related problems. Proactively review event logs on servers.

Maintain servers backed up using Veeam.

Setup/support for 10+ Mac users

Collaborated on Exchange upgade 2007 to 2016

Create/modify GPO’s

County of Marin, San Rafael, Ca

System Support Specialist II

Nov. 2014 – Nov. 2015

Administration and support of IT resources for the Health and Human Services division within county's network . Support and management of end users, security access levels and network accounts. Managing network access to VPN, e-mail and other security accounts used by the County.

Provide information to department users regarding system status, scheduled downtime and other system activities that may affect departmental operations.

Install, configures, upgrades, troubleshoots, repairs and maintains desktop computers, network hardware and peripherals.

Confer with and acts as liaison with IST to define needs, coordinate system integration and define required output and user documentation.

Perform remote and/or on-site diagnostics and troubleshooting using diagnostic software and basic test equipment.

Analyze software conflicts, hardware problems and operation and integration of desktop workstations within the County network and Internet environment.

Monitor domain network and server operations; check for error and warning messages and take corrective actions; perform backups; and create and maintain shared resources.

Assisting department users in evaluating technical options and identifying potential technology applications; designs systems and lay outs for installation.

Create and maintain programs for database application, file extraction, form production and related departmental tasks and provides support for modification and maintenance of specialized departmental databases.

IASCO, Napa, Ca

Simulator Technician / Information Systems Specialist

Apr. 2008 – Sep. 2010

Maintain flight simulators in working order. Troubleshoot problems and repair as needed.

Use electronic prints and schematics to troubleshoot circuit boards on simulator.

IT/Helpdesk. Troubleshoot computers, network, printers, copiers, and other electronic devices.

Create usage/helpdesk reports on a monthly basis and create bi-yearly inventory reports.

Administer virus protection on all computers with Symantec Protection Suite.

Administer user accounts and folders in Active Directory.

Create and manage AD/Exchange accounts.

Bank of Marin, Novato, Ca

IT Technician II

Apr. 2005 – Apr. 2008, Mar. 2011 – Nov. 2014

Administered Trend Micro Suite. Including the deployment, updating, and management of all computers and servers.

Upgraded, configured and deployed Windows 7 to all employees. Tested compatibility with all bank applications. Completed project 1 month ahead of schedule.

Provided support to over 250 users. Ability to handle large amounts of trouble tickets. Handled an average of 60% of all company trouble tickets.

Setup Linux, Windows, Virtual Host servers for various purposes.

Created and organized ghost images for faster deployment of new or rebuilt computers.

Setup, managed, and administered Lefthand Solutions SAN modules. Also created remote site for Disaster Recovery purposes and storage of remote snapshots.

Collaborated in conversion from Novell/Zenworks to the Windows platform.

Knowledge of AD/Group Policy. Administering users and creating/modifying GPO’s.

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