Robert Quarles

**** ***** ****, ************, ** 46229

317-***-****

ac4nbe@r.postjobfree.com

PROFILE

Operations Analyst with several years of experience supporting data management, client reporting, and problem resolution to achieve significant milestones.

PROFESSIONAL EXPERIENCE

Celadon

Operations Analyst, October 2016-Present

Manages drivers to ensure service, availability, and productivity while balancing driver miles, home time, and performance.

Engages in problem solving behavior to maximize utilization and drive performance metrics with customers.

Monitors the fleet to assist in providing on time service to the customers.

Tracks specific load types to watch for security issues

Trouble shoots issues for drivers.

Assists with payroll issues.

Manages driver’s miles by ensuring the driver’s time is used efficiently.

Approves and manages driver’s time requests.

Focuses on retention of drivers.

Monitors driver’s Hours of Service for DOT compliance

Utilizes management tools to effectively track equipment throughout the system.

Establishes effective communication to ensure that all drivers are receiving correct information.

Consistently reviews driver performance and take disciplinary action if necessary.

National Government Services

Clerk Senior, July 2013-October 2016

Maintained and updated inventory.

Trained other staff members to perform work activities, such as using computer data basis and multiple workloads.

Completed and maintained production logs.

Processed and sorted Medicare/Medicaid claims, provider enrollment, correspondence, appeal, overpayment/underpayment request, and medical reviews.

Follow CMS guide line and laws.

United Parcel Services

Delivery Driver/Package Handler, September 2007 – November 2012

Operated computer-controlled keyboards or voice recognition equipment to direct items according to established routing schemes.

Obeyed traffic laws and follow established traffic and transportation procedures.

Loaded and unload trucks, vans or automobiles.

Directed activities related to dispatching, routing, or tracking transportation.

Conducted employee training sessions on subjects such as hazardous material handling, employee orientation quality improvement, or computer use.

DOT certified and received chauffeur license to operate package cars and box trucks.

Used pallet jacks, Extendo conveyor, ISPA, and, DIAD board.

United State Postal Services

Letter Carrier/Mail handler Assistant, November 2012-November 2013

Unloaded mail from trucks and separated all mail received from trucks onto conveyors for dispatch to other conveying units.

Separated, sorted, and delivered mail for delivery to distribution areas

Operated equipment and machinery assigned to the jurisdiction of the Mail Handler Union.

Collected mail, and organized different routes daily.

Operated and received driver training on LLV, and Tug trucks.

Learned postage and memorized addresses in chronological order on multiple routes.

Loaded/unloaded trailers

Lowes’ Home Improvement

Receiving Lead/Customer Service Associate, March 2008- July 2011

Collected, check, and scheduled daily shipments.

Operated equipment and machinery. (cherry picker, reach truck, motorized pallet jack, and gas/electric fork lift.

Sorted and stock merchandise by department within the store.

Assisted costumers as needed by answering questions and directing to multiple different departments.

Inventory Control.

Loaded/unloaded trailers.

EDUCATION

SOUTHERN NEW HAMPSHIRE UNIVERSITY, Manchester, NH

B.S., Management, Operations, and Logistics, (August 2016-Current)

INDIANA STATE UNIVERSITY, Terre Haute, IN

B.S., Exercise Science, (December 2008)

TRAINING

Salesforce

AS400

Lotus Notes

DOT

OSHA Regulations

Semi-Truck/Trailer Operations

Hazmat Endorsement

QualComm

Interactive Phone System

Contact this candidate