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Engineer Active Directory

Atlanta, Georgia, United States
February 28, 2018

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Bryan Phelps

**** ***** ******* ** ** 281-***-****


A highly motivated, analytical, and solution-oriented leader who demonstrates a result-focused approach in complex technical operations. More than 4 years of experience applying resources, processes, problem solving, and technical skills to improve the team and the organizational performance. Assisted in the developed and implementation that led the organization to be recognized as one of the top Managed Service Providers on the contract. Recognized as a top contributor and an impassioned team leader .Mentors others with understanding, purpose, and a strong working relationship. This creates great teams that produce exceptional results. Strengths include Problem Solver Customer Facing Team builder, Contingency Planner and Research and Strategic Analysis.

Summary of Skills


Skilled in Microsoft Office: Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Groove (Share Point), Microsoft InfoPath, Microsoft Access, Visio


Cisco CCNA# 12655407

Configure & Manage router and switches

Configuration of network server and workstation operating systems, and application software


WAN: DSL * PPP * ISDN * Frame Relay

LAN: 802.1Q VLAN * STP* RSTP * 2960, 3560, 3750, * DNS * DHCP, BootP (Be able to explan)* Telnet *

FTP, TFTP, SSH * Syslog * SMTP,

SECURITY: ASA5500 Firewalls

ANALYSER-MONITORS: Wireshark * HPOpenview

Work History

Harris Corporation

07-2017 / present

Network Control Specialist 2

Networking, Protocol Management, Change Management

Monitor, analyze, and provide technical support for a large private communications network.

Verifies voice and data circuits through the interpretation of alarms and effective testing of network elements to isolate circuit trouble.

Requires Layer 1 and Layer 2 technology experience.

Must have a solid understanding of DS3, DS1, and DS0 network architecture.

Understand circuit timing synchronization and the effects timing loss of telecommunications circuits.

Must maintain good customer rapport through good listening skills, resolving concerns, and answering questions.

The ability to read and interpret complex wiring diagrams, formulate an action plan, and carry out that plan, making necessary adjustments as required.

Have the ability to communicate in a clear, concise, and complete manner both verbally and in written documentation.

Global Payment 09-2015/ 07-2017

NOC Engineer

The Global Payments NOC is responsible for monitoring network infrastructure and the broader transaction environment to maximize uptime and availability to our customers and partners.

The NOC Engineer is responsible for monitoring the all aspects of the Global Payments infrastructure, both network and application trouble tickets are to be worked and escalated when required. Uses a wide range of monitoring applications including Zabbix, Spectrum, Monolith, Orion SolarWinds, Cacti and Smokeping to monitor the status and health of the environment including WAN/LAN and VLAN circuits. Detailed knowledge trouble shooting skills with a range of switching and routing hardware including but not limited to Juniper Cisco and F5. The position requires basic knowledge of Windows and Unix OS and Active Directory administration.


A high level of understanding of routing, switching and firewall configurations and the associated protocols

Experience utilizing tools to monitor network uptime & availability.

Detailed appreciation of LAN, WAN and troubleshooting concept, including coordination with multiple cross-functional teams internally, and working with telecom vendors on circuit support.

Understanding of OSI Layer and troubleshooting

Experience in an

Analyzing network capacity and throughput.

Experience in incident management

A high level of written and verbal communication skills in order to convey status and resolutions to a wide range of audiences.

Must be able to perform at a high level both individually and within a team up dates and resolutions of in-depth technical issues to a wide range of audiences.

Documentation skills, including all aspects of trouble-ticketing (including Incident, Request and Change types of tickets) and managing SharePoint and NOC shared-drive postings.

Identify and document trouble shooting and resolution steps and training.

Chico’s FAS

Network Analyst December 2014-August2015

Validation of configuration of routers all company stores (1500+)

Partner with Verizon manage Broadband on all company router.

Erase old configuration on all company routers. (2801-2811)

Validation ISP/Circuits T1 T3 OC3’s

Configure Juniper router (Cx-111)

Configure routers (2911)

Open Trouble Tickets and monitor them.

Network Storage Solutions-Tier I Network Engineer July 2010-March 2014

Consistently worked as a network operation center engineer supporting the unified communications environment

Acted as the first point of contact for either Data/Voice Operations of the Tier I team monitoring PRI circuits, data protocols, and voice endpoints. (I.E. HP Open View, Cisco works, and Remedy)

Preformed MACD’s (Move, Add, Changes and Delete) for data circuits and provided step by step assistance to customers in resolving IPT endpoints. (I.e. H323, SIP, SCCP)

Actively supported day to day operations of monitoring and diagnosing issues on CME

Proactively and reactively troubleshot data circuits (I.E. Frame Relay, MPLS and PPP) signaling protocols (I.e. RTP, H323, and SIP), and if necessary escalate to Tier II queue

Opened Cisco/TAC on customers reported events and tickets w/ITSP on SLA data circuits and PRI problems


2014 B.S Business Management -Ashley University

2014 CCNA Training Certified

2001 A.S. Business Management -Vermillion College

References Available Upon Request

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