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Customer Network Engineer

Location:
Delhi, India
Posted:
March 02, 2018

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Resume:

VAISHALI SINGH

Email ID:vaishalisingh****** @gmail.com

Contact no: +91-829*******

Career Objective:

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.

Professional Experience:

Networking knowledge like know about routers and switches, OSI layer, TCP/IP model, IGP routing Protocols (RIP EIGRP, OSPF).

Sound knowledge about router function and switches function.

Sound knowledge connect two different network through router,

Sound knowledge of router RIP configuration.

Configuration of modem (TP link, Tenda, D link,Netgear, iball, Binatone)

Perform the layer 1 troubleshooting to diagnose the issues.

Help to users to resolve the basic issue like cabling, Modem configuration .

Provide solution and resolve the Browsing and speed slowness issues.

Configure Dialup connections and connect with internet.

Perform basic troubleshooting with Commands like Nslookup,

Ipconfig, tracert, ping in order to resolve the issues.

Configure modem and cable,

Provide solution to customer on DSL and Cable service related issue,

Provide solution and resolve Home phone service,IPTV service,

Provide solution on different country in Canada Britis Columbia,

Provide solution to international customer related to network issue,

Provide the solution to customer related to softwere installation.

Provide the solution to international customer related to DHCP provisioning issue.

Provide the solution DNS server (particular site is not open)frequent disconnection issue.

Provide the solution to international customer on different dsl modem H268A,KW5262,k52283,SVG600,

I provide the solution to customer if particular site is not working like(facebook,youtube,etc.),

Provide through support and problem resolution of customers.

Provide the solution to customer related Internet VOIP Phone issue(troubleshooing) like (incoming call is not working and outgoing call is not working, forwarded the all incoming number to another phone, setup of VOIP Pone, voice mail related issue),

Provide the solution to customer related to internet IPTV issue.

Provide the solution to customer with remote desktop administration softwere.

Maintained composure and patience in face of difficult customer.

Performed installation and configuration esting of LAN/WAN devices.

Handle the tasks of troubleshooing basic network issues on-site and escalated problem to higher level of support,when required.

Install and setup the network .

Academic Qualification:

Qualification

Name of institution

University/Board

Year of Passing

Percentage

MCA

Noida Institute of Engineering and technology

UPTU

2016

75%

BCA

School of Management Sciences

Mahatma Gandhi Kashi Vidyapith, Varanasi

2014

70%

12th

PT.Ram Kinkar Upadhyay Vidhyapith

CBSE Board

2011

55%

10th

PT.Ram Kinkar Upadhyay Vidhyapith

CBSE Board

2009

64%

Training:

I have completed Training from MULTISOFT on

Telecommunication Project in Hadoop.

Skills

Knowledge of Networking

Protocol -(OSPF,RIPV1andRIPV2,EIGRP,VLAN,TCP/IP,FTP,HTTP,PPP,PPTP,SMTP).

Network configuration- (RIP route configuration, Subnetting, router configuration,switchs, IP addressing, static routing,dynamic routing configure).

Manual testing.

Basic SQL command

Basic Linux command

Achievements:

I have achieved Prize on Dance competition in my college.

I have passed Rank-Set test .

Work Experience:

8 month experience as a Technical Support Executive L1 in Excitel Broadband Pvt. Ltd

Delhi.

6month Currently working in CIK Telecom India Pvt. Ltd as aTecnical representative.

Strength:

Quick learner

Good Team Player

Self- motivated.

Good communication and interpersonal skills.

Personal Details:

Date of Birth: 21 June, 1994

Address: 12, 2nd floor, Vatika PG D Block,

Shakarpur Market, Delhi-92

Language Known: Hindi and English

Declaration:

I hereby declare that the above mentioned details are true to be the best knowledge.

DATE: PLACE:



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