Customer Service Sales

Lori Styles

Calgary, Alberta

Telephone: 587-***-**** or 403-***-**** cell Email: ********@*****.***

Employment History:

Yellow Pages Group – 2008 – 2017

Client Relations Manager (2012 – 2017)

Collected cash from customer accounts in collection tool. Made payment arrangements, and managed payments through Eigen system. Used business portal for invoices & billing and worked closely with Accounts Receivable & cash applications. A/R $2.5 to 4 million. Consistently ranked at the top of the cash report for all Managers and Client Relations representatives across Canada.

Updated excel worksheets, sent legal letters & advised Manager’s & Sales of denied accounts. Sales related functions for advertising. Write off forms, checked claim status & credits. Client visits and proposals with rate tool. Trained Managers as required.

Media Account Consultant-Certified Google Ad Words Reseller (2008 – 2012)

Managed over $750,000.00 revenue of accounts annually

Resolved client problems with listings and display ads

Increased advertising and renewed existing accounts

Prospected new customers. Display Ads done from scratch for advertising

Waste Management of Canada Corporation – 2007 - 2008

Inbound Account Manager

Managed re-signing of client accounts in assigned territory

Resolved client complaints and pricing issues

Identified opportunities to up-sell and cross-sell existing customers

Generated leads for outside sales

Evans Consoles Inc. – 2003 - 2007

Business Development, Marketing & Sales Dept.

Provided inside sales assistance to account executives

Forwarded leads to Solutions and Account Executives to prepare proposals

Researched various market segments and regions in Canada and internationally by Internet, newspapers and magazines

Compiled statistical reports for the President to track leads from proposal to selling stage

Selected software program and built database of clients

SMART Technologies Inc. – 2002 – 2003

Customer Contact Specialist

Provided inside sales assistance to Area Sales Managers across the United States

Provided customer service for inbound calls from customers or potential customers

Made outbound calls to existing customers for training classes in their areas

Compiled statistical reports for trade shows and SMART Board demonstrations

Worked closely with resellers and Area Sales Managers across the United States to organize SMART Board demonstrations for the Military and Education segments

Demonstrated SMART Boards at various locations in the United States

Lori Styles Page 2

TELUS Communications Inc. – 1997 - 2002

Winback Representative, Consumer Services Telemarketing (1998 – 2002)

Residential Sales and Service Telemarketing (1997 – 1998)

Provided customer service on both outbound and inbound calls with the primary objective of recovering long distance customers to Telus. Call center environment.

Using an extensive knowledge of products and services and problem-solving skills, met and exceeded daily targets on a consistent basis

Nielsen Marketing Research – 1992 - 1996

Consumer Panel Representative

Collected and recorded data from various grocery stores using a hand terminal

Conducted special studies and phone surveys

Maintained the Calgary Consumer Panel database of approximately 2000 people

Hired, supervised and motivated 2 part-time staff members

Compiled and distributed the monthly newsletter

Cobra Business Supplies – 1991 - 1992

Co-Owner/Office Manager

Office clerical & administrative tasks, occasional minute taking, responding to inquiries

Processing payroll, Accounts Payable & Receivable, Collections

Inputting inventory, validating data, data tracking, etc.

Technical Skills:

SalesForce, Customer First, Windows 7, Windows 08, Windows XP, Windows NT, Microsoft Office, Excel, Eigen credit card payment system, ACT, Lotus 1-2-3, Oracle Database, Tesa Database, FoxBASE, Accpac, Siebel, DSMP & various other applications

Education and Training:

High School Diploma-Advanced Level, Centennial College, completed 3 computer courses

Honeywell MOD400 Operator Training, Google Certified, SEO & SEM Course

Advanced Data Processing, Excel and other computer program courses

Various Communication Skills Courses

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