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Customer Service Sales

Location:
Hartford, Connecticut, United States
Salary:
26 hour
Posted:
March 01, 2018

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Mr. John F. Kyle

** ****** ********, ************, ** 06109 (H) 860-***-**** (C) 860-***-****

ac4n1h@r.postjobfree.com

Summary of Qualifications: Seasoned professional with years of experience in the field of Customer Service, Sales and Marketing. Successfully exceeds sales and service goals, which directly impacts the overall success of the Sales Team. Proven to be a self driven, enthusiastic goal oriented professional that strives in a challenging and fast passed environment.

Experience:

Waste Management, Windsor CT

May 2013 - Present Customer Service Rep

Responsible for adjudicating customer escalations from our carriers and customers

Handle day to day operations of Waster Managements VIP customers.

Responsible to managing the Service Level Agreement of all customers which supports our commitment to a 24 hour turnaround time on all deliveries.

Responsible for onsite inventory and accountable for accuracy of customers orders, and acts as liaison between in house billing and our customers to resolve issue at hand. estimated time of delivery.

Senior representative and coach to peers on escalated issues as well as support to manager on special projects as assigned.

Perform customer audits assigned by Executive Management Staff.

Responsible for overseeing the Team VIP Kroger work queue to confirm all task are completed within a two hour timeframe.

Available 24 hours, 7 days a week to VIP Kroger management team to resolve escalations as needed.

Proficient using the following system and applications: Acorn, Goldmine, JDE, Odyssey, Notes, As400, Salesforce, Microsoft Word, and Excel.

Moore Medical, Farmington, CT

September 2006 – February 2013 Customer Service / Inside Sales Consultant

Responsible for sales of medical supplies and company products to new and existing customers.

Develop new business, manage existing accounts, and handle customer inquiries on statements and billing invoices.

Identify opportunities for up selling products to customers.

Responsible for onsite inventory and accountable for accuracy of customers orders, status and estimated time of delivery.

Liaison to other departments within the company to resolve escalations. Support specialist to VIP accounts.

Responsible for accuracy of customers invoices, auditing and updating files with current billing and status information.

Senior representative and coach to peers on escalated issues as well as support to manager on special projects as assigned.

Proficient using the following system and applications: Goldmine, JDE, Odyssey, Notes, As400, Salesforce, Microsoft Word, and Excel.

Verizon Wireless, Wallingford, CT

October 1999 – September 2006 Sales Account Specialist

Received Top Sales Award for 5 consecutive years

Recognized by peers for outstanding achievement and sales support

Winners Circle Award for Outstanding Sales Achievement

Responsible for sales and service of Verizon technology.

Oversee customer accounts, credit activity, and service features

Required to up sell service features to meet customer needs

Handled all escalated issues with a service turnaround time of 48 hrs.

Educated customers on all plans, rates and policies

Recommended and co-implemented new technology which directly resulted in improved accuracy of Verizon’s customer billing statements.

Appointed as manager back up to opening and closing the store. Responsible for facilitating a flawless closing, reconciled the revenue sheets, supervised the inventory control process of technology and equipment.

Accountable for preparing all deposits for days end receipts.

Displayed a proactive approach to resolving customer inquiries while balancing the needs of the customer with the sales goals of the company.

Responsible for all escalated issues, handled negotiations, resolved customer complaints, tracked and reported statistics and trends to senior management.

Accomplishments:

Received “Make a Difference Awards” from Moore Medical.

25 Year Veteran of the Newington Volunteer Fire Department.

Volunteer for The Paul Newman’s Hole in the Wall Gang Camp Charity Events.

Active member of the GTO Club Association (Active in all Charity events).



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