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Customer Service Representative

Newark, New Jersey, United States
March 01, 2018

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Angela D. Smith

***-* ****** ******, ***. *

Newark, New Jersey 07103


For the past 28 years I have built a successful career in the banking industry. I have vast and varied

experience in most aspects of a banking institution. In my career I have demonstrated an ability to interface

with others at all levels, to work on projects individually and in a team setting to ensure organizational

goals are attained, the ability to make sound decisions and utilize resources efficiently, as well as the ability to multi-task and thrive in a fast paced, pressured environment.


TD Bank – Newark, NJ,

Part Time Teller - July, 2015 – December,2017

Processes regular Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verify currency, balancing cash drawer.

Valley National Bank – Belleville, NJ

Part Time Teller – March, 2015 –July, 2015

Service customers by processing all monetary transactions.

Ability to utilize technology such as Teller scanning equipment, Cash Recycling and Cash Dispensing machines and assisted customers in the use of Coin Machines.

United Parcel Service – Newark, NJ

Package Handler – October, 2014 –December, 2014 (Seasonal)

Continually lifting, lowering and sliding packages typically weighing 25-35 pounds, may weigh up to 70 pounds.

Wells Fargo Bank, N.A. – Newark, NJ

Lead Teller - March, 2011 – October, 2012

Provide exceptional Customer service by meeting all Customer demands as they relate to inquiries with support from experienced personnel.

Customer Sales & Service Representative - November, 2010 - March, 2011

Proactively serviced mass-market customers, selling basic products to existing customers, and referring customers to other areas of the bank for more complex products and/or services.

Valley National Bank, Wayne, NJ

Commercial Note/Collection Teller - September, 2005 – November, 2010

Prepared Collateral Release Forms for officer’s signature, for Note and Collateral being held to be sent back to customer.

Typed letters made out checks for remaining escrow balance to send with the Note Stamped Paid to customer.

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