Customer Service Technical Support
Resume:
Corey Falo
Technical Support/Customer Service
Madison, AL
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Unifi Elite Engineer
Ubiquity Networks - Draper, UT
I fix any issues with the Unifi equipment including upgrading firmware, VPN issues, issues with VLAN's, etc. I use Wireshark, IPERF, TCPdump, to help solve issues, as well as handle escalations for the tier 1 agents overseas. I also have experience with Routers, Switches, AP's and complex issues that could arise with any network, I have experience with Jira an Zendesk as well. Command Line, and Putty. I coded widgets for our support, I also wrote technical articles for our users, as well as other agents. I also watch the community and responded to users on that platform. UniFi Controller and 802.11ac, 2nd-Gen UAP hardware, with special emphasis on how to design, build, and manage WLANs. I am skilled with VOIP and installation as well as all aspects of networking and code. ATL Assistant Team Lead
Jive Communications - Orem, UT
August 2015 to November 2016
Set up Networks, VOIP, able to configure Cisco routers and Adtrans as well as troubleshooting salesforce,mobile devices mobility apps, faxes, and using Zendesk and Sugar for tickets. Knowledge of tcp/ip, lan/wan, internet and Windows as well as MAC, on the API team, and able to handle escalations. I am also proficient in Kibana and Wireshark. I was on the ticket team and I used SSH to Telnet into equipment, set up ACL's and set up security on the routers and switches. Technical Support EngineerII/Customer Service
rise broadband - American Fork, UT
April 2014 to August 2016
Help with troubleshooting and billing questions as well as retention's and collections.inside sales and technical support, web hosting and VOIP. I also did retentions and collections as well as billing questions and backup sales.
Tier 2 Technical Support Engineer
Risebroadband - American Fork, UT
April 2014 to August 2016
Responsibilities
Business Customer Complaints and Troubleshooting as well as resolving problems in a timely manner for the Business customer.Supervise other customer service agents. Take escalated calls for tier 1 agents. Web Hosting as well as email and Voip. SQL. WAN/LAN and Citrix. Routers and Zabbix as well as Static Ip and Trouble shooting for internet. Telnet into equipment, troubleshooting WebHosting and used Linux, as well as trouble shooting apps on Android and Apple products. Manager
Subway - Albuquerque, NM
February 2011 to April 2014
Duties: Hiring and training of employees as well as inventory, ordering and customer service. Skills:
Able to perform serveral tasks at once when helping customers, email and chat as well as calls and multiple applications at the same time to make sure that the customers needs are met and any problems solved.
Education
computer Science
UVU - Orem, UT
2013 to 2017
Enterprise Software Engineering in IT
APU - Provo, UT
August 2016
Skills
Sales (3 years), Multiple applications (5 years), Technical Support (5 years), Collections (4 years), SQL
(1 year), Chats and Tickets (5 years), cisco (2 years), Network Management (2 years), Python (2 years), API's (2 years), Internet (4 years), Routers (3 years), VOIP (3 years), CSS (4 years) Links
http://linkedin.com/in/corey-20221513b
Awards
Epsilon Pi Tau Honor Society
January 2018
Honor Society for those in the IT and Computer Science fields. President of the Association of Latino Professionals For America June 2017
Certifications/Licenses
UEWA
July 2017 to July 2020
Enterprise Wireless Networking, UniFi Controller and 802.11ac, 2nd-Gen UAP hardware, with special emphasis on how to design, build, and manage WLANs Additional Information
Simione fatafehi 808-***-**** supervisor
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