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Support Professional Experience

Dallas, Texas, United States
February 27, 2018

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Mohamed Hussein



• Release-Management-Problem/Incident Management-Script Automation-Bash Scripting- Autosys-

• Subversion-Toad-Putty-Jira-CVS Confluence-SharePoint-XML-SQL- VDI- VMware-Citrix-Active

• Directory-File Transfer

• Operating Systems: UNIX (Solaris, HP, Ultrix) Linux (Red Hat Enterprise, Red Hat,), Windows PROFESSIONAL EXPERIENCE:

Zenith Academy - Columbus, OH Jan 2017- Dec 2017

System Adminstrator -


• Manage servers, including, but not limited to, e-mail, print, database, Citrix, IIS, DFS, and backup (DPM) servers and their associated operating systems and software.

• Over see Installation, configuration, maintenance, and troubleshooting of server hardware and software

• Conduct research on emerging products, technologies, services, and standards in support of procurement and development efforts.

JP MORGAN CHASE- Columbus, OH July 2014 to Dec 2016 Systems Analyst


• Build and release management involving extensive work towards code compilation, packaging, building, debugging, and automating deploying code across multiple environments

• Create and run automation scripts to reduce release periods

• Create shell script to log file backups, account creations, and application security.

• Experience in deploying, configuration and administering various build and release tools.

• Developed automated operation utilities to govern the privileged access management reducing risk and increasing security

THE OHIO STATE UNIVERSITY- Columbus, OH Aug 2013 to June 2014 Network Administrator -


• Provided end support to over 130 users within various departments. Serve as first tier level of support for faculty/staff/students.

• Maintain the compatibility of the LAN with the individual workstation in order to ensure proper functioning of the system, network connectivity and security

• Recommended solutions for system computability, hardware, and configuration

• Maintain and be responsible for network backups (for both on-site and off-site) and carry out disaster recover plans

JP MORGAN CHASE- Columbus, OH June 2012 to Aug 2013 System Support Analyst


• Virtual Desktop Infrastructure (VDI) Support

• Provided Tier 3 Support for Escalated VDI trouble tickets for over 45K VDI and 5K Application Testing Cloud users Manage departmental licensed software images.

• Working directly with customers and members of other teams to troubleshoot and resolve telephone and desktop incidents.

• Provided training to tier 2 support team/ end-users and created training documents EDUCATION

• B.S. Computer Science Engineering, The Ohio State University, Columbus, OH – May 2014

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