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Accounts Payable Customer Service

Bengaluru, Karnataka, India
February 27, 2018

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# ***, * *****, ******** **** Apt,

Choodasandra, Near Amrita College, Mob: +91-988**-*****

Off Sarjapur Rd., +91-998**-*****

Bangalore-35 Email:


To secure a challenging career oriented job, to utilize my skills and abilities that offers professional growth while being resourceful, innovative and flexible and give my best to the organization. Willing to work as a key player in the challenging and creative environment.


Highly organized and dedicated with positive attitude.

Extensive experience in Payment Processing, Invoice Processing, Populating 1099’s and Vendor Query Management.

Analytical and Documentation skills.

Innovative and interested in new ideas and challenges.

Able to handle multiple assignments under high pressure and constantly meet tight deadlines.

Confident Leader, Team Player & Individual Performer.

Professional Experience:

Capgemini Business Services (India) Ltd., (May 2014 to Mar 2017)

Department: F & A (Accounts payable)

Designation: Process Lead

Roles & Responsibilities:

Lead the AP team in TRANSITION and Stabilizing complete process.

Managing a team of 17 members performing end to end Accounts Payable Activities.

Handling Escalations from client with prime importance and providing immediate resolutions.

Auditing and approving high dollar amount invoices for payment release.

Verifying and approving internal credit memo, void payments, VCR & DPF.

Supervising processing of PO, Non-PO and Inter-company invoices.

Approving vendor payments processed using Check, EFT & WIRE methods.

Managing volumes for Indexing of scanned, email and web invoices.

Handling Invoice payment queries from vendors and stakeholders.

Adherence to client’s requirement on SLA, TAT and accuracy.

Preparing daily, weekly & monthly productivity reports and share with front office.

Performing regular internal audits to maintain internal quality controls.

Maintaining attendance tracker and managing leaves of team members.

Xerox Business Services – India (Mar 2008 to Apr 2014)

Department: F & A (Accounts payable)

Designation: Financial Analyst

Role & Job Description:

SME in Accounts Payable performing Vendor Payments, Invoice Processing, 1099 Reporting, Vendor Set-ups/updates, Returned & Refund payments, Vendor queries, voucher change request.

Responsible for work allocation and Load balancing.

Performing daily payment runs & audits as per scheduled payment calendar.

Single point of contact for the team in matters related to process training (process updates, refresher training and change control)

Responsible for handling the team in absence of team leader.

Interact with suppliers and buyers for clarification on missing data related to invoices and payments through email or call.

Populating & reporting of 1099 to IRS Website & performing corrections on request from suppliers.

Working on Positive Pay Exception for Checks & EFT in JPMC & Scotia banks.

Helping team in resolving Customer queries & Payment issues within the desired TAT.

Providing data for Monthly Dashboards on Metrics in PPT and Excel to Leadership.

KEY Achievements

Individually populated & Reported 1099’s to IRS for more than 4000 vendors using multiple ERP Applications without any escalations or penalties.

Training new employees and getting them productive quickly.

Key member of team which involved in implementation & stabilization of the new version of Oracle R12.

Involved in finalization & providing data regarding different accounts with respect to audit

Additional Work Experience:

Affiliated Computer Services, Bangalore (July 2006 to Mar 2008)

Department: Insurance – BPS

Designation: Transaction Processor

Role & Job Description:

Insurance Claims Processing, Quality Assurance was considered to be the main task.

Responsible for performing quality check using web portal.

Allocating the work to team in the absence of Team Lead.

Responsible for maintaining production control systems.

Verifying the data entered by team on Insurance claims.

Responsible for capturing the data and performing second entry for the accuracy level.

Helping team to maintain high level quality & productivity.

System Exposure:

Proficient in Oracle 11i, R12 & SAP

Proficient in PeopleSoft Financials

Proficient in Cincom & Data loader

Proficient with MS Office Suite


MBA - Sikkim Manipal University, Bangalore.

B.Com - Ambedkar University, Hyderabad.

Technical Qualification:

Diploma in Multimedia from MCA Academy, Hyderabad.

Diploma in Computer Applications MCA Academy, Hyderabad.

Rewards & Recognition:-


Master Blaster Award - best performance for the year

Received twice Eagle Squad Award for outstanding performance in Payments Processing

Twice received CHAMPION OF THE MONTH Award

Best F & A Team Award & Best quality award


Trained in Problem Resolving and decision making skills

Trained in Accent Neutralization Training for Customer Service

Trained in Communication Skill & Email Etiquette

Personal Details:

Father’s Name : Mohammed Ali Ba

Date of Birth : 06th May 1982

Gender : Male

Marital Status : Married

Nationality : Indian

Languages Known : English, Urdu, Kannada, Tamil, Telugu & Hindi

Hobbies : Playing & watching cricket, listening songs

Permanent Address : Same as above.

I hereby declare that the information furnished above is true to the best of my knowledge.

Place: Bangalore


(Hyder Ali M)

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