* * * * * RWIN A V E • I N D I ANAPOLIS, I N *****•
P H ONE ( 3 1 7 ) 993- 5223 • E - M A I L T E L L E 7 1 2 @G MAIL.C OM T A M A R A Y . E L L I S
SUMMARY OF QUALIFICATIONS
More than 10 years successful experience in Leadership/Supervision, Foreclosure Prevention, Case Management, Customer Service and Support with recognized strengths in problem-solving, trouble-shooting, and planning/implementing proactive procedures and systems to avoid problems from the start.
Possess solid computer skills.
Effectively facilitated numerous Trainings/Workshops for new hires to include creating PowerPoint and all materials.
Effectively facilitated numerous Trainings/Workshops for Financial Education
Time Management
Great written and verbal communication skills.
Maintain statistical reports.
PROFESSIONAL EXPERIENCE
6/2013-Present MARTINDALE BRIGHTWOOD CDC Indianapolis, IN Administrator
Supported E.D. with Supervisory duties and office management
Processed payroll
Recruiting, Screening and Interviewing potential hires
Preparing and submitting reports
Assists with Grant writing and fundraising
Comprehensive Housing Counseling in Foreclosure Prevention
Collected and analyzed required loss mitigation documents.
Prepared and submitted Workout Packet to Indiana’s Hardest Hit Funds Program
Prepared and submitted “ Loss Mitigation Workout Packet” to lenders and servicers
Proficient in Windows XP
Analyzed Credit Reports and provided Budget/Credit Counseling
Attended Court ordered Foreclosure Mediation Hearings 12/2011-6/2013 AURORA BANK/NATIONSTAR Indianapolis, IN Relationship Manager/Single Point of Contact
Provide assistance, counseling and timely updated in order to maximize successful loss mitigation workout resolutions.
Analysis of required documentations.
Facilitated workout solutions consistent with invertors hierchy
Maintain effective communication with customers/customer agents through workout process.
Performs loss mitigation resolution efforts to achieve most effective outcome on non- performing loans or those at risk of imminent default and communicating the ultimate outcome.
3/2008-12/2011 INHP Indianapolis, IN
State Certified Lead Foreclosure Prevention Counselor
Providing comprehensive Housing Counseling in Foreclosure Prevention including maintaining contact with lenders and servicers.
Collected and analyzed required loss mitigation documents.
Prepared and submitted “ Loss Mitigation Workout Packet” to lenders and servicers
Proficient in Windows XP, Excel, Power Point, Access 7.0 and publisher.
Provided clients with community referrals
Provided Budget/Credit Counseling
Attended Court ordered Foreclosure Mediation Hearings 10/1995 -9/2007 COMMUNITY ACTION OF INDIANAPOLIS Indianapolis, IN Case Manager/Supervisor
Recruited, Reviewed Resumes, Administered Aptitude test and Conducted interviews for new/seasonal hires
Interviewed clients (elderly, disabled, low income) to determine eligibility for energy assistance and other programs.
Housing counseling
Effectively trained newly hired employees
Quickly and effectively solve customer challenges.
Created and implemented all training materials
Prepared statistical monthly reports and weekly housing reports
Proficient in Windows XP, Excel, Power Point, Access 7.0 and publisher.
Provided clients with community referrals
Housing counseling/Property Management and Foreclosure Prevention CERTIFICATES AND TRAININGS
State Certified Professional Comprehensive Housing Counselor
Certified Financial Education, Coaching and Counseling
Certified Rental Counseling
Certified Family Development Specialist
Certified Homeownership and Loss Mitigation Counselor
Basic & Advanced Foreclosure Training
Certified Foreclosure Prevention and Intervention Counselor
Mortgage Default Training
Subprime & Exotic Mortgage Training
Standard Solutions to Mitigate Mortgage Default
Understanding Bankruptcies
Negotiating Techniques
EDUCATION
1982-1986 Emmerich Manual High School Indianapolis, IN Business, English, Social Studies
1993-1993 Training Inc. Indianapolis, IN
Business Management