Customer Service Representative

MEGHANN WILSON

*** ******** **** ****, ************, Florida 32221 ******************@*****.*** 904-***-****

OBJECTIVE

To obtain full time employment in a Customer Service Representative position.

SKILLS & ABILITIES

Excellent communication skills. Customer service experience. Able to answer phones and handle inquiries and assess and satisfy the needs of customers. Experience with handling money and running a cash register. Basic computer skills.

EXPERIENCE

PET CARE ASSOCIATE PETSMART

FEBRUARY 29TH, 2016 TO OCTOBER 5, 2017

Responsibilities include taking care of the animals in the store by giving them the medicines they require and cleaning their habitats. I also assist customers with questions and pet purchases. Perform cashier duties. Stock and maintain fish tanks. Answer phones and general customer service in a fast pace environment.

CUSTOMER SERVICE REPRESENTATIVE

FlORIDA BLUE -Temporary position - October 23rd to December 29th, 2017

Responsibilities include: Answering incoming calls in a busy call center, and addressing the insurance needs of customers. Acting as a liaison between the customers and the sales agents insuring customer satisfaction. Also made outbound calls to further meet the needs of individuals with policies due to renew.

EDUCATION

LIGHTHOUSE CHRISTIAN SCHOOL, JACKSONVILLE, FLORIDA

HIGH SCHOOL DIPLOMA

COMMUNICATION

I interact daily with customers at Petsmart and have received a formal notice by a manager from a customer that I was very knowledgeable and patient. I have given presentations about animals to my own and other schools.

At Florida Blue I talked with customers on a personal level and was recognized by my immediate supervisor for going above and beyond to meet the needs of the customers on several occasions by good customer service and meeting and exceeding the daily required compliance.

LEADERSHIP

I have experience giving others direction in their assignments at work. Also trained others to perform the duties of Customer Service Representative.

REFERENCES

AVAILABLE UPON REQUEST

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